Go City Reviews

I purchased 5 Explorer passes for our upcoming trip to San Diego. I double & triple checked that the things we wanted to do were available for the dates we were traveling before purchasing. The day I purchased, the Patriot Jet boat changed its opening from Apr 1 to Apr 15. Then the Hornblower Whale Watching tour that, I booked weeks in advance, canceled “due to unforeseen circumstances” and every other tour was full until Apr 11; so unable to rebook the tour. The iRide GoCar & Scooter say they only allow two vehicles out at a time (so 4 people max - 2 in each GoCar) when I asked if they could possibly do 2 cars + 1 scooter for a family of 5 they approved it because it was a weekday BUT said the driver of the scooter had to be 18. Their website says 15+ but the person said “only if an adult is WALKING alongside the scooter.” Seems strange. How slow are these scooters? Just really disappointed that every attraction advertised so far is unavailable. Like I said, I planned this over a month in advance and double checked everything. Things only changed after my purchase. Either their contracts aren’t very strong with their vendors or they’re doing something shady on the back end. Either way - buyer beware.

The go city pass will not let you make any prior reservation. You have to go to attractions and wait in line for your turn to come up as other patrons may have booked that particular slots.

I suggest not to buy the pass if you are not ready to stand-by in a queue and just wait. It’s better to book a timed reservation directly using the particular attraction’s website.

We purchased the Go City pass for Vegas. The information on the Go pass was wrong for 3 attractions, which caused us to waste our time. We were denied use of the pass at two attractions…the Legends Show and the High Roller big wheel because those attractions changed their policy on how the pass could be used with no notice on their individual websites. Just found out when we showed up to use the pass and was denied. We purchased the 3 day pass for $189. We were able to use the pass at 5 attractions. However, if we had paid for those attractions rather than using the pass, we would have only spent $120. I sent an email to Go City after we were denied use at two attractions and asked for someone to contact me. 5 days later, I had to call Go City because no one has contacted me. The only thing Go City would do is give me a 10% refund….$18!!! That is it!! I will never use this Go City again!!!!

We bought a one day pass and made several reservations to use it the next day. One company went ahead and scanned it at the time of reservation, thereby activating it, so when we got to the first attraction we had scheduled the following day, it showed as expired. Customer service was incredibly unhelpful. We would not have bought a $70 pass at 10pm to use on one attraction that would have only been $17. They could see that it had only been “scanned” at one place. They absolutely refused to help us until they received confirmation from the attraction that we had not been there. However, the attraction is question was a ghost tour that was not open at 9am. We spent a ridiculous amount of our limited vacation time calling, three way calling, and basically pleading for help. We finally got ahold of someone at the tour, after burning a considerable amount of our day, to confirm we had not yet used a pass. By this point, we had missed a different reservation. I think the passes are a great plan, but I was very disappointed in the lack of help.

Recently bought a 5 day Philadelphia city pass for each one of our five family members. For most of the trip the pass worked but on the website they advertised that the pass was accepted at the Philadelphia Zoo. When we arrived at the zoo we were informed that the pass actually wasn’t being accepted at the zoo, so we had to purchase zoo passes. I reached out to customer service and initially received a prompt response to my inquiry, but when I requested a partial refund for the entrance fee I had to pay because of the incorrect information posted on the Go City website the communication went silent. I will be giving another company a try next time I go visit a new city. Go City’s customer service failed when it really counted. Buyer beware.

Don’t buy this pass. Many of the places are limited availability. You don’t get any information about the location if its sold off for this app. You get know about sold out tickets when you go to actual spot.
We went to Skydeck chicago, reaching there they just told they are out for this app pass bit allowing cityPass. I would recommend to buy city pass instead of this app!

The City Pass is great in theory, but when you can’t make reservations ahead of time and the attractions aren’t selling tickets due to long lines and short staff, it’s definitely a Vegas gamble that doesn’t pay off. If you like walking for miles to attractions you’ve paid for, but can’t actually experience, the City Pass is the way to go. This is probably no accident. I’m sure they profit off of failed promises and underused passes.

The only reason why I gave 2 stars was because of the selection of fun to enjoy that they have to offer with the plans.

If they didn’t have a selection, then I would call Apple to give ZERO stars.

In the end of all of this…
DON’T download GoCity unless if you want to have an app crash on you anytime you edit your own personalized itinerary on GoCity . That should be quite simple and shouldn’t cause it to crash,…
But it does.

***This Star rating is based on app experience, and not experience with the business.***

We downloaded GoCity post Covid since several places where moving toward touch less entry and ticketing. GoCity freezes and boots you out every time you use it. We all put GoCity on our phone with the hopes at least someone in the group could access our tickets when needed. Fix your app!!

Note that you have to have everything scanned the on the first fay of use. If not, the pass will be invalid despite certain attractions being available the following day. Screwed our vacation. Customer service was rude and not helpful.

It doesn’t really make any sense that when you buy an “all inclusive pass” everything isn’t included and you basically get better stuff in the explorer pass.

I paid for 2 3-day passes but the large man at the kiosk told me the trolley is only available to me the first 2 days. He says that’s how it’s always been, but I cannot find this anywhere on the website.

Good savings on attractions but has incorrect directions on some of the included maps, causing a lot of wasted time getting places. No option in app to add feedback to the maps.

I think the passes are absolutely worth it money wise. However, on anything you need a reservation for, it is very hard to use. We went to the Willis Tower around 2 pm and the last reservations they had were for 10 pm. We had to come back at the right time which can get expensive and time consuming if you are taking taxis.

If you’re going to Chicago, the Star Line tours and Big Bus tours were great with this because no reservation was needed. Also, 360 Chicago let us do reservations through GoCity . Not sure why we couldn’t with the Willis Tower.

It’s very smart program for active people . It’s great saving when you travel with large family. We truly enjoyed it.

We found out about this last minute and I am so happy we did. We got the Vegas 2 day pass, did nearly everything it had available and in the end added up the cost of everything we did and we saved $438! Can’t recommend this enough. We will absolutely be using it wherever we travel!

Very reasonable!!! Great time. I’ll definitely use City Pass for all my trips. So many different locations to travel.

Downloaded GoCity, bought the Explorer pass, put all the attractions in that I wanted to see and use the pass for...linked my pass into GoCity and it worked perfectly on my 5 day NYC trip! I only used GoCity each time I needed to gain entry...while walking into a venue I would open it and get it ready to go before scanning and I had all sites scan without any issue. :-)

Reasonable, different choices and informative. Overall it is awesome. Although,One point to consider is Shedd museum is excluded from list.

Great app, saves tons of money! Instead of paying $440 on individual tickets per person, I spent $180 per person on all inclusive city pass ticket! I absolutely recommend this to everyone! ♥️♥️♥️♥️

Will not let me add my pass says email doesn’t match order number. This is poor service for something that’s supposed to be so convenient it is very inconvenient. Update GoCity please or remove it as an option to use for your pass.

GoCity could use a lot of work. Horrible.

Not working when scanned

Says invalid pass type, but can print with no problem and use it on paper instead of GoCity

Called to tell them GoCity doesn’t work and they don’t listen. You cant email for help cause it always throws an error saying my email address isn’t valid. Epic fail on your developer team !

Bought the pass on the website, tried to sync it on GoCity . Didn’t work no matter what. Kept saying my email address is not valid or order number is wrong.

Very confusing

Big waste of time. Also their website is broken, can’t get discount codes offered by them, can’t download app from the website. Hard to find GoCity in GoCity Store because they don’t tell you which app to get.

Why would I even see attractions that not only closed (understandable, covid, pandemic), but also those not included into my pass? With this logic you could also include attractions in a dozen of other US cities and just put stupid red cross icon on them, instead of hiding them completely!

Me encanta esta aplicación para poder economizar mis vacaciones

Same problem with pass for London - "invalid pass type for this city", while was able to save in pdf to print. please advise

Same problem as per petr and Luis: Bought a Paris pass under go city but when tried to sync it in the app it says that invalid pass type for this city. Please advise.

We have the same problem: I bought a Paris pass by go city but when I try to sync it in the app it says that invalid pass type for this city. Please help.

I bought a Paris pass by go city but when I try to sync it in the app it says that invalid pass type for this city. Please help.