MTM Link Member app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Not working
44.1%

Something else
25.0%

Login
17.6%

Connection
5.9%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of MTM Link Member Problems 😠👌🔥

- Logs out while requesting a ride

- Unable to make an account on the app or website

- Everything about MTM is extremely difficult and always an issue

- No one shows up or calls after confirming a ride

- Phone calls give you a hard time when confirming info

  17 Reported Issues: 😵🆘🛟🚨📢

Melvin Washington
2024-04-01

This app work for few hours then it won't let me login

Karleen Black
2024-03-08

The app has never worked. I can log in and that's it. Nothing shows under My Trips except empty dates. If I hit New Request it says you do not have any active eligibility. If I hit More it shows an unexpected error occurred, please try again.

Robbie Frost
2024-02-27

Why is my app not working it's not showing me the map or to start my trip so how can I get reimbursed for mileage if it's not working right I hope you people can get the app update and working right because I don't know any other way to do the reimbursement mileage

Natividad Andino
2024-02-22

My Face ID doesn’t work and it doesn’t except my username and password

Maria Calufetti
2023-10-24

app never works right. i can't put in ANY trips for mileage reimbursement. haven't been able to for the last 2 months. it always tells me I'll need to call MTM for further review. then when i get all the way through the app, it tells me i need to call. so i call - it never takes the trip, it's not even registering i entered any information. then half the time i get competent reps and half not. the latest rep told me their system didn't work they way the last rep actually worked it to copy a trip forward. she wasn't listening to me, saying she couldn't pull the location by the name, yet in the app i can and it's all the same info and other reps have...hmmm.... i've also been told they only time to put in passengers is when i'd schedule their transport, but i had no problems when i did that originally and it took my trips all the time for reimursement. some times the app won't even let me log in. never gives me the fingerprint id or login screen. and god forbid, it doesn't have a wifi connection.

Courtney G
2023-10-09

Call reps.are very rude a never can give you an answer for anythin…app never works…it’s been down for over a month.”login information is not correct “

Julie VanBuskirk
2023-09-20

It's not letting me put gas mileage reimbursement trips in

Amanda Magnifico
2023-09-18

App not working fir mileage reimbursement trips. Usually after I submit my trip a I'm Here button pops up and I'm able to click it when I arrive to confirm. That button is not showing and my trip details are blank

Paul Gronbach Jr
2023-08-28

hi, getting an error msg 801 saying something about I've already used my GMR allowance for the day and to file a paper log, what is this about ? My son had one appt. this morning and one this afternoon. This is not an unusual occurrence: been doing two trips in one day occassionally for a couple of years with no problem till now. Thanks

Veronica Wallace
2023-08-23

Signing in it says can’t log in with provided credentials and to call a number for further assistance. I did that. And I reset my password. The lady I spoke with was sending an email to the IP department.

Caitlyn
2023-08-13

It will not let me make and account

Amy
2023-07-19

My trips keep saying loading and nothing shows up and it won’t let me make new request for trips.

Sasha Robinson
2023-07-17

I can't tap on any day to set up a appointment for gas Mileage reimbursement abd I'm here for the appointment now. I tried to do it over the weekend and for today but doesn't work. I also tried to click on other days and it won't let me schedule anything for the future.

Saleha Masood
2023-06-21

After arriving at the doctor office I clicked “I am here” it kept saying you are not near the appointment location. Please select I am here when you’ve arrive? I deleted the app and reinstalled it but it kept saying same thing. How do I submit my trip log. Should I send the doc note?

Brasshanae Robinson
2023-06-02

I can’t book rides because the app isn’t allowing me to select the reason for the trip I’m trying to book . Where it says” reason for trip “ it’s blank no options come up

Daniele Waite
2023-01-12

I am able to download MTM Member Link App, but as soon as it is installed, I am not able to open the app. It just glitches and does nothing. I've tried uninstalling the App and downloading again, and it still won't open

Connie
2022-06-10

Request a Ride keeps coming back saying "request a ride is currently having issues. Please contact MTM directly if the problem persists." I can't schedule a ride through MTM Link.

Showing 1-17 of 17

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Developer: MTM, Inc

E-Mail: [email protected]

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About this app

MTM is excited to make it easier for health plan eligible members to manage their non-emergency transportation needs on their schedule.  MTMLinkMember provides a convenient and easy to use alternative to calling MTM directly to get the information they need. ii.