Contact Etsy Seller Support

by Crazy Owl 47

Update 10/20: well I got the standard we’ll help right away response and asking for feedback. I’ve sent numerous feedbacks, numerous bug reports, not a single one has been addressed or responded to. When it comes to tech support, Etsy gives nothing but lip service.

Every time I try to use the Listings process I cringe! Crashes every single time I try to upload more than one photo at a time it times out - the spinning wheel is the only thing that works well on this useless excuse for an app. Can’t filter by listing status within section, numerous clicks to do things we could do with one click in the old app such as copy or renew a listing or see stats for the listing - so inefficient! Still can’t use package presets on the shipping label process. Whoever designed this piece of s%*£><%t app should be fired! Oh - and don’t believe their developer responses that they’ll assist right away because they’re all lies - Etsy has known about these issues for months and have done nothing except ignore their sellers! Go back several months in the feedback - same issues now as then.

by Farley213

I’ve been with Etsy since the beginning. Back in the old days when Etsy actually cared about their sellers. Back when it was a community of supporting each other (remember treasuries? So much fun) Now it’s about print on demand, mass produced items and celebrity collaborations. No regard for the original handcrafted/REAL vintage items that the app was built on. I see A LOT of items bought off of Temu and sold as “handcrafted” and what gets me? They don’t even change the picture! But absolutely NO monitoring of the situation anymore. This new app is absolutely horrible and the UI isn’t user friendly at all. There have been thousands of complaints about it yet nothing is done. We want the old app back and again, nothing. Just new updates that make it harder to work with each update. We need a bulk renewal system like the old one instead of renewing each item individually. And this new share and save thing? Are you kidding me? JUST REDUCE OUR FEES! They are literally killing the small businesses you claim to support. I’ve already pulled one of my shops and can’t wait til I can pull the other. Etsy is all about the money, all about the big names and all about themselves. When the new regime came in they lost sight of what Etsy meant to small businesses. And what a shame that is.

by Beast0001367

I bought several pngs from a business on Etsy that I used to make shirts with and sell on Etsy but every time I go to post it it automatically gets deleted I don’t understand how this is fair for one seller to sell LV printsBut as soon as I go to posted it they automatically remove it. I have reached out to Ashley multiple times about how I bought it from another Etsy seller but they don’t care at all. Bad business if you ask me but🤗they also have horrible customer service they don’t even understand anything that you’re saying. Also I have had multiple deposits that were supposed to be deposited on a certain day and instead end up getting deposited five days later and the Etsy support team had no idea why it was doing that nor were they helpful at all I talk to you at least 20 different people and they all told me something different but at that point there was no one else I could talk to to actually fix the problem or anyone that knew how to fix the problem. This platform is absolutely ridiculous I do not recommend using it also their fees are ridiculous. I made right at $1000 this month as a new Etsy seller and about $600 of that was considered profit the other $400 went to shipping and fees which is insane!!! Not to mention the price of sweatshirts and shirts and other stuff I have to buy an order to sell so I profited maybe $100 out of the $1000 please don’t make the same mistake I did❤️