Contact DCU Digital Banking Support

by Achhe322

Ever since the update, I am not able to add the quick balances to my widgets on my iPhone like I could before. I was able to quickly check my balances by just swiping over to my widgets on my screen before making a purchase, but now I have to actually go to my app and log in and wait for it to load (ridiculously slow) before knowing how much I have. I can’t quickly make a transfer like before either and they have you set a date for the transfer to go through? They even have a message that if it’s after a certain time it may not go through which was never the case on the old app. I could do a quick one time transfer in the middle of the night if I wanted to and it would be fine. On top of that they’ve removed the travel notifications from the app so I no longer am able to set a travel notification without calling or emailing. Downside to this, I have to wait on hold for an hour OR email and wait TWO DAYS for a confirmation. I don’t think removing helpful features is the best way to make the app better and make banking easier for members. No one wants to go to a branch or wait on hold if they don’t have to.

Update: I ended up finding the travel notifications after posting this so ignore that part lol

by Ejward13

I am not a fan of the new design. Some of it may be a matter of me adjusting to it but I don’t get the point of many of the changes. The dashboard shows nothing I am interested in, I want it to open to my accounts. Opening to the dashboard just feels like all of the other annoying apps that are designed around selling me other products instead of helping me use my current products. Drives me crazy!
I find it is more difficult to get to bill pay in this app than it was before (and I wasn’t really a fan of it before). I do like that external accounts now show on the same page as everything else (instead of under money management) but that’s the only thing I like better about this interface vs the old one.
This app crashes literally half the time I attempt to open it. Every single time I open it, it locks on the open screen then crashes after a few seconds. If I reopen it right away after that it works fine.

by GraniteMac

I’ve been a DCU member since 1996 and have used the old app since it launched.

It was exactly what I expected from a credit union: wasn’t flashy, but it worked great.

The new app/website is buggy, slow to launch, removes a bunch of useful features, and adds a bunch of useless ones.

Broken: - ability to pay my DCU mortgage (app tells me my payment was due in 1969, my auto payment failed this month, and DCU fined me $250 for being late). When I called today they apologized, waived the fee, and forced a payment through - only to have that same amount get returned to checking so my mortgage still isn’t paid - Quicken sync - CSV export (only the first line of register description exports, making it impossible to tell what each line item is)

Gone: - quick view, a feature I used daily to keep an eye on my balances (great way to monitor for fraud) - ability to sort registers - ability to quickly get to check deposit - ability to see balances at load - ability to easily change dates in a register by typing them (you’re now forced to use a calendar)

The last time I saw a new app/website launch with this many issues was in the early 2000s when we were still figuring this stuff out. That was 20+ years ago; there’s no excuse to launch a new product that is so broken. I never planned to leave DCU, but after this app/website I’m looking for a new bank.