ESTA Mobile Reviews

ESTA Reviews

Published by on 2025-02-12

🏷️ About: The Electronic System for Travel Authorization (ESTA) app from U.S.


       


Overall Customer Experience 😎


🫥 Neutral
50.0%

😎 Positive experience
45.3%

🤬 Negative experience
4.7%

~ from Justuseapp.com NLP analysis of 3,058 combined software reviews.



Read 20 Customer Service Reviews 😠💢

4.9 out of 5
It doesn’t work the camera

Can’t scan passport because it don’t open the camera to do it. There is no option to grant access to the camera. Useless app.

Too tough on app with kids

This is far too complicated now. My daughter is a British citizen and shouldn’t have to go through this in transit to the Uk with a direct return flight.

Bugs

Nationality and country of origin drop down menus not working, unable to advance application:/

Doesn’t capture the picture

Scans the data, but the NFC is unable to capture the passport picture “unexpected error, please go to this app website”

What a failure

Omg terrible

Don’t read the exacts information from your passport and the procedure it’s confusing and terrible. I made it online in 10 minutes. So don’t waist your time with ESTA please

Doesn’t work

It doesn’t give me the option to choose my country of origin (United States) but says I can’t proceed until I pick a country. So I’m stuck and can’t progress.

Drop downs

Many fields are required to fill in before proceeding, but either the field is pre-populated with the information from the picture and ESTA doesn’t register that the field is already populated or there is no keyboard and only a drop down menu with limited choices. For example, ESTA requires you to input your nationality, but only 10-15 countries pop up. I cannot choose the correct country because it is not on the drop down menu therefore I cannot proceed with the application process.

Only English

There is no apparent way to change the language from English from where ESTA opens up. How do you expect people to use it? There is a lot of advanced English here, even somebody with some proficiency is not going to be able to use ESTA . But as a taxpayer, I’ve come to expect nothing more than mediocrity from our government.

Terrible

Terrible , no leía el pasaporte no funcionaba luego la aplicación terrible

can’t even do basic functionality

drop downs don’t work to fill out the forms. the camera scan took MANY attempts. never was able to complete the process and i tried 3 times.

Doesn’t work

Can’t input passport country.

Problema con la cámara

Al hacer el registro cuando se va a tomar la foto al pasaporte no se activa la cámara y eso debe ser porque debe dar los permisos y this app opción no está habilitada

Scan don’t work

Scanning the top of the passports don’t work. Error is given every time.

Pretty Redundant

It doesn’t do anything that web page doesn’t. I was hoping it would at least allow people to add their this app to their wallet so they didn’t have to print it to show at customs.

mi valoración

mucho más rápido y fácil de hacer

Ms Itasaka

Really straightforward!

Excelente

Excelente aplicación

Miss

So easy to use. Amazing!

aruban cutizens

very easy

UK Citizen

Excellent service, very easy to use and cuts the drudgery of online forms.



Is ESTA Safe? 🙏

Yes. ESTA Mobile is very safe to use. This is based on our NLP (Natural language processing) analysis of over 3,058 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for ESTA Is 90.6/100.

Safety Analysis

91.6% of users say app is Safe 👍
91.6%

6.3% of users have Some Concerns ⚠️
6.3%

2.1% of users say app is Risky 🚨
2.1%


Is ESTA Legit? 💯

Yes. ESTA Mobile is a totally legit app. This conclusion was arrived at by running over 3,058 ESTA Mobile User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for ESTA Is 100/100..

🔏 Privacy & Data Safety

ESTA collected the following data from you:

  • Data Linked to You:
    • Contact Info
    • Sensitive Info

How was your experience with ESTA Mobile? Post a Review




Features

• The “GET STARTED” feature allows travelers to create a new ESTA application, pay for the ESTA and submit the application to be processed by the system to determine if they are eligible to travel to the United States under the Visa Waiver Program without a visa.

The Electronic System for Travel Authorization (ESTA) app from U.S. Customs and Border Protection allows Nationals of Visa Waiver Program (VWP) countries to apply and pay for a travel authorization without a visa.

CBP recommends that you apply for ESTA at the time you book your travel, but no less than 72 hours prior to boarding.

The ESTA app currently has two features available: Apply for New Individual Application and Search for Existing Application.

The system will provide the traveler with an automated response.

  Contact Support
Developer:
US Customs and Border Protection

Contact e-Mail: