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About: The Electronic System for Travel Authorization (ESTA) app from U.S.



ESTA Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.





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https://esta.cbp.dhs.gov






3 Most reported problems 😔💔

4.9 out of 5

Doesn’t capture the picture

2023-11-30

by China.Expat

Scans the data, but the NFC is unable to capture the passport picture “unexpected error, please go to esta website”

What a failure

Doesn’t work

2024-09-04

by Daniel Is Stuck

It doesn’t give me the option to choose my country of origin (United States) but says I can’t proceed until I pick a country. So I’m stuck and can’t progress.

Omg terrible

2024-03-31

by Motankaobereg

Don’t read the exacts information from your passport and the procedure it’s confusing and terrible. I made it online in 10 minutes. So don’t waist your time with this app please


Have a Problem with ESTA Mobile? Report Issue




Why should I report an Issue with ESTA Mobile?

  1. Pulling issues faced by users like you is a good way to draw attention of ESTA Mobile to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a ESTA Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ESTA Mobile.


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