Optimum Reviews

by SoliGal

Where do I begin? The Guide needs to be resimplified and if you’re looking for a show that’s coming on in the next half hour, allow us to switch to that channel from the guide wherever we are on the time schedule. When going back to the guide after looking at a show’s details, go back to where we left off, not the beginning! How hard is that concept? When searching, need to sort by most recent first, regardless of the channel. Why are you listing shows scheduled a week away before those on today or tomorrow? In short, perhaps some user input before implementing Optimum would have been a good idea. Once again, this app shows its disregard for its customers. Always feel like this app is shoving whatever suits them down our throats making us feel like pennies waiting for change. UPDATE: Based on my review which echoes that of others and vice versa, the developers have no interest in what the user needs/wants may be. Ready to cut the cord soon anyway. So much good content available in streaming services for a better price. For what we pay for cable, a useful app is minimally expected.

by LLdoglover1230

I pay a fortune to get all my services from this app. Rent 3 boxes to watch TV and now I can no longer watch what I pay for on Optimum ?? What a joke. In effort to crack down on the people who steal your product you screw over loyal customers?? Doesn’t sound like a good business plan. My daughter who is in a wheelchair uses the live TV feature all the time because sometimes she still can’t be in front of one of the 3 TVs in our house with cable boxes because of positioning reasons . I spend all my time taking care of her as she is medically fragile. Even if there is something wrong and it’s not supposed to be like this I still have to spend time to deal with it??? I don’t have the time or energy!! Paying you all this money to make my life easier not give me more work!!!

by CO199955

This is the worst app I have ever used and we are forced to use it. The old app worked fine and was easy to use and find what you were looking for on tv or on demand. Optimum spins when you try to get the guide and if you are lucky enough to get tv, it keeps freezing. Can’t watch anything on it. The main page is useless pushing movies I don’t want to watch. If I could give it negative stars I would. Stop trying to be so clever with design and make an app that works.
Answer from developer: delete and reinstall. Still can’t watch live tv without it freezing up every 30 seconds. Useless app. Seriously considering getting rid of this app tv and just streaming prime and Netflix since that is all I can watch on the iPad.

by Jwzee

Horrible new interface for programming guide. Impossible to what’s on at a glance. Navigation is ridiculously sensitive to the extent that I accidentally skipped ahead two days but couldn’t immediately get back to the time I wanting because everything froze until that day was downloaded. Whoever thought this was an improvement doesn’t know what they’re talking about.
Bring back the old format.
Update: it gets worse. Takes forever to load, totally unintuitive. The only good thing is that it convinces me to finally cut the cord and ge5 rid of this app. Thanks fir that!

And it gets worse: set Favorite channels in Guide to make navigation less cumbersome but they keep disappearing. Not worth the effort resettin* them every other day.

by WhatAMess33

Downloaded the new app before the old was out of service - didn’t work then, and still doesn’t work now. After entering user ID and pw, get a message saying this app video service is needed to access Optimum which I definitely have based on the pricey bill I pay every month. I called the number in the error message only to be told they don’t know why it’s not working or when it will be working. They are still working on developing it. Why would you shut down the old version knowing the new product doesn’t work properly?? I don’t have much hope if it ever does work based on the other reviews. Beyond frustrated and over this app in general. Time to look into alternatives - there are plenty out there...

by Briantully

The previous version of the “this app” app was poor, but usable. The other day it prompted me that it was no longer being supported and that I needed to download/install this new “this app TV” version before January. I was naive to think that maybe the new version would be better. Boy was I wrong. This new version is absolutely horrible. Difficult to look at due to all the white backgrounds, and much slower to load when changing time range in the guide (once I figured out how to do that). And the menu items are hidden in the hamburger menu at the top, rather than the typical mobile UI of showing the menu at the bottom of the mobile screen.

I don’t know who CSC Holdings are, but they should not be developing mobile apps.

by Uke-ho

Was excited when this app gave me a message that said to download and use this new app because the old app had problems on all my iPads where the volume up/down buttons did nothing to change the volume so it was always hard to hear. This new app is terrible. While streaming live TV (have fast internet) it continually freezes and hangs so it is impossible to actually watch anything. Have tried restarting app, restarting network, etc..... and it just continues to hang. Would rate this 0 stars if it was possible. Have to say that volume up/down does work now though. Would go back to the old app but know it is being discontinued soon. Please do not discontinue the old app. It is not good but it is better than this one.

by Farley213

Still can’t schedule a recording from Optimum ! This has been about a year now. Forgot to record at home, went to try from Optimum and it’s not allowed? What’s the point of having Optimum ? The old app, I’d do all my recordings from, now I can’t use this at all. Worthless! - Old review that still stands. Can’t schedule recordings, the guide is so hard to read on the phone since 1/2 of the screen is taken up by the channel name, and I could go on and on. I think of you read the other reviews you will get the idea...steer clear and if you can, not just if Optimum but the company as well. - I can’t explain how much I wish we had other options available to us in our area but alas, we are stuck with these money hungry losers. Raising rates during a pandemic MULTIPLE times is bad enough but then not providing consistent service for our kids, teachers, work from home folks and people in general is (hopefully) a class action suit waiting to happen. Respect your customers, lower your rates, give us service that actually works and I can’t believe I’m going to say this because it was so bad, but give us the old app back!

by Honest Feedback 24x7

My main usage for the previous app was to record shows when I was outside my home. This function never worked since day 1. How could they replace the old app when this new app doesn’t work? Did they do any quality assurance before releasing it? So disappointed and I pay so much for my service. Wondering if it’s time to cut the cord or look at the alternatives. Have been a Cablevision/this app customer for thirty years but they’re reaching new lows. Even their cable navigation / search is terrible when compared to the competition, including Comcast. I was blown away when I saw Comcast and I feel like this app is stuck in time from 30 years ago. They can’t even fix the issues I’ve been having with the interactive channels for over a year now.

by JBams

Wow!! Fingers crossed I don’t have to change this review. Read the bad ones but Optimum is new. Also this app is notoriously terrible in many different ways. From customer service to the old app. So far this version is actually very good. Streamlined and everything I’ve tried works perfectly. Downloaded it it ask for permission to access my account and i was signed in. Can’t believe I can say this but, Bravo this app!! Well done !!

Well they’ve done it. Went from a four star to a one only because I can’t go lower. Went from working fine to not working at all. You guys outdo yourselves with everything. The WORST cable provider there is, and actually rated as one of the worst companies in the country year after year, of course has the WORST app available. Amazing how much failing a company can continue to do time after time.

by Lyon4ik

I really don’t understand how you manage to consistently drop the ball with your apps. Not sure how that’s even possible, but the current app is WORSE than the one you had before. Yes, there were issues with the sound volume and it would freeze up, but it more or less worked. The current app is TOTAL GARBAGE - it keeps freezing and constantly returns error messages. I’m now missing the NFL playoff game because I can’t get your idiotic, joke of an app to work - it just doesn’t load. Whoever is responsible for the redesign should be fired immediately. An idiot who signed off on Optimum from your senior management, should be fired - they clearly do not care about customer experience and have not tested the product before roll-out. Pathetic, guys - when you think this app’s quality and service can’t get any worse, you always surprise to the downside...

by Wezz577

They got rid of the ability to connect your devices to a non-smart tv via a dock connector and view television shows. Everyone doesn’t own or even want to own a smart tv or streaming device. this app is not considerate of its customers and I wish I could give Optimum a negative rating. Does this app even listen to it’s customers? I believe they’re all saying the say things. The new app is terrible and they would prefer to use the previous version of Optimum is the general consensus. What happened to the customer is always right. Is this an experiment to see how many negative reviews you can get in the shortest amount of time? Congrats!! You did it! To the developers: I wouldn’t put this one on the resume. You’re giving customers programmed responses when they’re obviously feeling betrayed instead of resolving the issues. Continue putting your customers last and see how long you last.

by Jinjymd

This new version of the this app is prettier, but harder to use. The older app probably did need an update, but this was not a step up in the way it should have been.
With this new version, searching is far e difficult. For example, if you search for a series that is on multiple channels, it shows the listings separated by channel, in order of date and episode. So in order to figure out if there is an episode on today, I have to check through all the listings, not just look from the bottom up or top down.
Also, I find it more difficult to record episodes, and when I’m going through the guide scrolling down can activate other features. Perhaps I just need to adjust to this new format, but right now I seriously miss the old outdated more basic app.
I really hope this app and heir app developer will fix all the bugs and mistakes they made in their design of this new app!

by Bballgirl234*

The old app was nothing to rave about but it was functional. One of the nice features that you could connect a HDMI to lighting connector to your iPad and connect it to a monitor or TV and view it on a larger screen. This eliminated the need for an extra cable box. Well the new app now conveniently does not out video but only audio deeming Optimum unusable for that feature. Just another way for this app to screw its customers again and requiring you to have to get another cable box as if we are not paying enough for service already. This was the single best feature I liked and now its gone. Maybe it’s time to switch providers after 28 years. Seems like price continues to go up and more and more features are removed. Recently they removed the mcAfee Antivirus they offered for free and now will charge you for that service. No reduction in price but an overall price increase. Not we lost the features of Optimum . What’s next.

by Symmetry23

At least Optimum doesn’t crash every other time I use it and it often loads reasonably quickly. Other than that it is poorly designed, especially the remote portion.

It’s like they designed the remote to be as non-functioning as possible. There is no “last” button, the fast forward/rewind/play buttons are weirdly hidden at the bottom forcing you to constantly open them up. And they barely work as is, the registration on the buttons for the remote is sporadic and often just completely broken.

Make the remote functional and not really irritating to use please. There is no reason why it is designed without basic functions and hides commonly used buttons.

by Queen Lover 4

If the old this app app was bad, you’re in for a real treat with this one. It’s completely dysfunctional.

There is no remote to easily switch between channels. When you’re watching your show live, the only way to switch channels is to either use the Quick Guide button and scroll through every channel until you find the right one or completely exit live TV, click the Guide menu, and scroll through every channel until you find the right one.

When watching a show with On Demand and you close Optimum for just a split second, the show completely starts from the beginning. Rather than acting like I exited out of my show, it could just pause when I close Optimum and resume from where I left off when I open Optimum . This is a disaster with most Free On Demand shows because you can’t even fast forward so you’ll just have to start over from the beginning.

I’m probably missing dozens of terrible features/misfeatures with Optimum and honestly, I have no idea what the people making Optimum could have been thinking with cutting corners like this and downgrading from the old version app. Everyone is disappointed with Optimum and I really hope they fix these issues for an actual enjoyable experience.

by Danwstr

Optimum is functional but can use improvement. I think I watch my iPad more than my smart TV. Optimum startup time is slow. If I open Optimum at 8pm it’s usually 8:03 before I can view a channel. It’s difficult to change channels. It is difficult to check the guide when watching a channel and then get back to that channel. It would be nice if Optimum opened to the last viewed channel. When I get frustrated with Optimum, I switch to a streaming service(s) which are more user friendly. Maybe follow their lead? I stick with this app because I like to watch local live channels .

by Ponytail Martha

Ok, so I expected to be really disappointed because of all of the negative reviews, but it’s nothing horrible. Ok so I did like the feature of continuing to watch something while scrolling to the next. But it’s not that big of a deal. Would I want it back, yes, but it’s not a make or break. What the commercial haters fail to remember is that they wouldn’t have tv to watch without those “annoying “ advertisements. Relax guys. No ads, no shows to watch. Simple. I found it easy to navigate and enjoyed what seemed to be increased speed. Maybe I imagined that.

by "@&

For years Optimum would be rated NO STARS to finally a really good app. I opened it this AM to listen to the news with my iPods in so not to disturb anyone and I see it has all changed. The GUIDE, really only shows 9 programs, all of which I don’t watch, same with the favorites. And when you go to any of the selections and click on it it tells you to go to Optimum itself. Well, this woke me up for the day saying @$&&)$&. So is this the way it’s going to be now….useless! Please fix pronto!

by Phredman22

The original app was at least user friendly. The guide is not accessible and program info is not easily seen. Very hard to navigate. Not at all happy. You would think it would be improved. It seems like this app is trying to imitate other streaming services but didn’t think it through at all.

In response to how you can help with issues...
The guide doesn’t show program information or movie descriptions. You can only move ahead one channel at a time from the current hour to see what programs are in the line up.

by Jk28ny

Just downloaded and synchronized to my cable account. App not playing any video on new iPad Air

by Vtraveler2

Where are the controls for a set top DVR box? The DVR button only seems to control a subscription to their cloud DVR service. Is this an attempt to force the abandonment of set top DVRs by disabling remote control of them? I’m going back to the old this app app for as long as I can.