Contact Optimum Support

by SoliGal

Where do I begin? The Guide needs to be resimplified and if you’re looking for a show that’s coming on in the next half hour, allow us to switch to that channel from the guide wherever we are on the time schedule. When going back to the guide after looking at a show’s details, go back to where we left off, not the beginning! How hard is that concept? When searching, need to sort by most recent first, regardless of the channel. Why are you listing shows scheduled a week away before those on today or tomorrow? In short, perhaps some user input before implementing this app would have been a good idea. Once again, Optimum shows its disregard for its customers. Always feel like Optimum is shoving whatever suits them down our throats making us feel like pennies waiting for change. UPDATE: Based on my review which echoes that of others and vice versa, the developers have no interest in what the user needs/wants may be. Ready to cut the cord soon anyway. So much good content available in streaming services for a better price. For what we pay for cable, a useful app is minimally expected.

by Farley213

Still can’t schedule a recording from the app! This has been about a year now. Forgot to record at home, went to try from the app and it’s not allowed? What’s the point of having the app? The old app, I’d do all my recordings from, now I can’t use this at all. Worthless! - Old review that still stands. Can’t schedule recordings, the guide is so hard to read on the phone since 1/2 of the screen is taken up by the channel name, and I could go on and on. I think of you read the other reviews you will get the idea...steer clear and if you can, not just if the app but the company as well. - I can’t explain how much I wish we had other options available to us in our area but alas, we are stuck with these money hungry losers. Raising rates during a pandemic MULTIPLE times is bad enough but then not providing consistent service for our kids, teachers, work from home folks and people in general is (hopefully) a class action suit waiting to happen. Respect your customers, lower your rates, give us service that actually works and I can’t believe I’m going to say this because it was so bad, but give us the old app back!

by Bballgirl234*

The old app was nothing to rave about but it was functional. One of the nice features that you could connect a HDMI to lighting connector to your iPad and connect it to a monitor or TV and view it on a larger screen. This eliminated the need for an extra cable box. Well the new app now conveniently does not out video but only audio deeming this app unusable for that feature. Just another way for optimum to screw its customers again and requiring you to have to get another cable box as if we are not paying enough for service already. This was the single best feature I liked and now its gone. Maybe it’s time to switch providers after 28 years. Seems like price continues to go up and more and more features are removed. Recently they removed the mcAfee Antivirus they offered for free and now will charge you for that service. No reduction in price but an overall price increase. Not we lost the features of the app. What’s next.