Hawaiian Bros Reviews

curbside is terrible, they clearly don’t care about it at my local location and when i called to ask if they would bring my food out they straight up said no. i understand i can pull around but what’s the point of even having curbside. i pull around and the rest of the restaurant is empty and both employees are looking at their phones. Im not one to complain but they don’t even do the bare minimum of saying hello or paying attention which is a bummer because the food is good.

This review isn’t about HawaiianBros but it directed me to leave my review here. Ordered on HawaiianBros - got to the location, asked the drive thru if I could get a mobile order in the drive thru, she said sure, called my name back. Got to the first window asked for my name and and said okay next window. Get to the pickup window and she says “you are going to need to pull forward” nothing else. I said okay and proceed to wait 5+ mins basically clogging up their drive thru so I pull into a spot and go in. No one can find my order or record of my order - so I’d still be waiting if I hadn’t gone inside.

I show the manager my order and she just shrugs.

I’ve tried multiple times to order through HawaiianBros . It has yet to actually work. Items were missing the first few times then the last few said order couldn’t be placed so change the item…not what item to change. There was nothing that should’ve needed changed whatsoever. Ordered through the website and it went just fine. HawaiianBros has done nothing but not work. Love the food and restaurant but won’t be using HawaiianBros from now on.

Even with using HawaiianBros , they still haven’t gotten my order right. This place has ok food, judging on what else is on the menu. Can’t speak towards anything I’ve ordered. Basically, they hire anyone they can, they don’t hire people who care. Don’t waste your time or money. Stay away. Marinate chicken in teriyaki and grill it at home with rice and mac n cheese. Will cost you much less and won’t cause a headache dealing with these idiots. Don’t get HawaiianBros , it doesn’t work well and it won’t help make matters any better. Just delete it from your phone and go on like they don’t exist. Trust me, you’ll thank me one day.

I sure love getting spammed with instructions to do something from a terribly written app. I stopped eating here after 3 times in a row they literally forgot half the food and I’m talking have me rice and meat but no mac. And every other time I received what can only be described as a literally handful of meat. But I saw I had a $10 coupon for my birthday and decided to use it since it was basically free food. “Your session has expired. Please log in again.” Yeah logging out and back in does nothing, deleting HawaiianBros and and logging in again also does nothing. This place is insanely overpriced and just like HawaiianBros the experience has been repeatedly terrible. Don’t use HawaiianBros, don’t give this place your business.

The last 3 times I’ve eaten here they’ve left the Mac salad out of my order. The employees are nice but they don’t take the time to verify online orders are correct. It’s ridiculous to order and drive off only to find your missing something when you get home because they don’t do their job and then seal it off with a big sticker so it looks like no one messed with it. This place needs to make sure their employees are paying attention and actually doing their job. People don’t pay to be skimped.

Had a tight window so we put in a pick up order. Said it would be ready at 12:30- by 12:50 everyone else around us had been served and we were out of time to wait. When we asked about our order we were told they were getting slammed with orders but were given no timeline. Ended up shouting to someone to cancel our order and leaving. Really disappointed because I love the food and this was my first bad experience.

I learned the hard way— Don’t use the “Order it Again” feature if you make modifications! We don’t like Mac and always sub for veggies and pineapple but, when you select the “order it again,” it submits it as a standard order. We were too far away to go back once we figured it out, and now, we’re still hungry and we’re throwing away a lot of macaroni tonight. 👎

I’ve been eating at HB for roughly 5 years. It’s always been amazing but the last 3 times I’ve gotten it the portions were so small and that was on the plate with added meat. My box weighed like maybe about 1/3 of a pound and I had double meat and double macaroni salad which is heavy so it should’ve weighed at least a pound if not more. I just places an online order and if it’s not up to par then HB will no longer be in my top 3. I’ve spent a lot of money there over the last 5 years and I feel like probably half of the time I left feeling disappointed. We’ll see how this order is. And this is the Barry Rd. Local.

This is a new location and I’ve never eaten here before. First the free dole whip was not free when I signed up. It was very confusing to pick up curbside. Then after figuring that out we got the order from the drive thru only to realize I didn’t get the dole whip I paid for and I tried to call them only for them to answer and hang up. Last after getting the food home and the order was wrong. The food was good but the service for 2 meals and an ice cream I never got was not worth the $43 I paid.

We ordered 5 plates and salad and one extra side for curbside pickup. We noticed the extra side was missing before we pulled away. But when we got home with our food, after a 20 mile drive we realized we were missing the salad too. We called and were told a manager would call us back…Still no contact two hours later. There is no way to contact them about an order in HawaiianBros , so this review is our only recourse at the moment

I recently visited this app for lunch, and while the food itself was not bad and the portions were okay, my experience left a bit to be desired. I ordered my meal with macaroni, but unfortunately, they left it out and gave me a double scoop of rice instead, which I didn’t ask for.

Additionally, I had a free soft serve reward that I wanted to redeem, but HawaiianBros wouldn’t let me add it to my order. Even the staff at the store couldn’t help me with this, suggesting that maybe it takes a few days to activate, but I’m not convinced that’s the case.

Overall, I’ll be back because I enjoy the food, but they really need to improve on paying closer attention to the orders and ensuring they get them right.

The food is delicious. But make sure you check your order. They have messed our orders up and missed items multiple times. We use HawaiianBros to be faster and easier but they still take forever. We ordered one soft serve and it took 20 minutes. And no they were not busy. Would love to give five stars but can’t because of the service. The food is great though.

Ordered through HawaiianBros which worked great. Had to wait for the order well over specified time. Still not a deal breaker. However I picked it up over an hour away from home as we live out in the country and I ordered extra sauce as I really like it and wanted extra I was so disappointed to get home and find they put the wrong sauce in. I paid for that and it’s wrong. That’s not cool.

The food here is always delicious. The chicken is so tender and the rice is perfect! The only complaint I have is that when I substituted the Mac for a pineapple skewer, which cost me extra, I didn’t get what I ordered. Double check your togo orders if you do any substitutions.

I love the food. Been having issues with the rewards program in HawaiianBros when placing orders. Applying rewards dollars works great on HawaiianBros when placing orders. Applying rewards deals for example BOGO classic plate will not apply towards orders with HawaiianBros . This issue keeps a faithful rewards customer from receiving their deals that they have earned.

I love them, they have several delicious plates, Molokai and Kil are my personal FAVORITES waiters are really respectful, portions are perfect, love it.. Just one thing! Sometimes when I order double rice because the the Mac they have hurts my stomach they added extra Mac and not extra rice so I couldn’t enjoy that much, but other then that I crave for their plates and HawaiianBros is well kept🤗

I love the unique delicate flavors! Lots of chicken alternatives that are sweet, tangy or spicy! fresh vegetable side and plenty of rice. Macaroni salad also comes with each meal!! Huge portions. Truly enough for more than one meal. I felt the Molokai chicken was spicier than the Kilauea chicken although I was told the latter was spicier. You may be able to add even more heat!!!! I had a chance to sample the “luau pig” also. It was extremely tender and I was surprised it was so flavorful because I didn’t see any sauce. I enjoyed this experience and will definitely be back to try some of the other dishes! This is a welcomed change for someone who loves rice dishes like me!!

So first time ordering on HawaiianBros . Only thing I would say is that you should be able to specify if it’s gonna be Curbside , drive thru or in store if someone chooses “pick up “ . Unless of course you don’t offer “pick up “ in Drive thru , in which case I would say when some one chooses “pick up “ , the option of “curbside “ or “in store “ should pop up.

I take food seriously and this is one of the safest places to eat compared to all this faast food and they even have a drive thru but the best part is the food. One of the best foods ive ever had no 🧢. The icecream is so delicious and simple i feel its natural. No paid promo here just the happiest costumer. If you order a large youre getting a lot of food for like almost 2 people.