Einstein Bros Bagels Reviews

There are some cool things on here, but they really missed key opportunities when creating an online ordering + loyalty app.
1. Nowhere can I find my in-progress order - once I place my order, it says “ready in 10-15”, but once I click away from that screen, I can’t go back to any of find my previous orders. There’s a rewards page, which shows how much I paid, but no order details or say if it’s still in progress or ready
2. No “help” or customer service - When I discovered that I couldn’t look at my in progress order, I tried to find somewhere to give feedback, and apparently EinsteinBrosBagels Store is the only place to do that. FAQs only get you so far. Your app/loyalty management service is doing you a disservice (check out Merkle if you need a loyalty revamp). If you just… don’t take feedback, that’s bad for your brand. My order was also incorrect and didn’t realize til I got home. Where do I go for that? Here is the only place, I guess. Not super happy about that.
3. Incomplete menu = money grab - they conveniently don’t have a side (1 or 2oz) size of shmear. If you want any cream cheese on the side, you have to buy a tub for $4+. The image is also misleading where it looks like a side and the description doesn’t call out that it’s a tub until it’s in your cart.
Hoping for improvements soon as I generally enjoy this brand, but these things make it really annoying. Keep up with the times.

EinsteinBrosBagels has a great layout but I have noticed a few bugs. First, if you are placing an order in EinsteinBrosBagels and exit, even for a second or so, it will clear your cart and start you back at step one. This can be extremely irritating especially if you are placing a group order for a bunch of people who have texted you what they want. My cart cleared about 3 times.

Second, one of the items on the order was unavailable but not listed as so on EinsteinBrosBagels . I was never informed when I picked up my mobile order that my breakfast sandwich was not in the bag because the store had ran out that morning. By the time I got back and opened opened the to-go bag, I was already 20 minutes away and found that they threw in a bagel with cream cheese as a substitute for my sandwich. It would be awesome if there was some way for the store to update the mobile apps inventory to avoid any issues like this in the future.

Overall, EinsteinBrosBagels is designed well and works great when using it. If these bugs can be worked out, it would make EinsteinBrosBagels a whole lot better.

I was encouraged to download EinsteinBrosBagels because I am a points member. So downloaded EinsteinBrosBagels and everything seem to be working fine. I even placed an order on it I even put money on the rewards card. On EinsteinBrosBagels I specified I wanted curbside service. So when I got to the store there was no curbside parking but there was a line around the building for drive thru. I didn’t know what to do. So I got in line with everybody else for the drive-thru. What good was EinsteinBrosBagels when I still had to stay in line? It appears that EinsteinBrosBagels only benefits the company. After being in the drive thru for 15 minutes I got to the call box told then my name, waited another few minutes, got to the window and handed my order. I could have just come up to drive through like I’ve done for years. Didn’t need EinsteinBrosBagels . App not very organized it needs way more development. EinsteinBrosBagels for Einstein bagels may not be ready for prime time at this point.

The bagels? Yummy. But I don’t like EinsteinBrosBagels . This was my first time using it, and I wasn’t thrilled. I don’t like how your cart gets cleared even if you leave for a minute to see if your husband wanted to order something too, I don’t like you can’t see your order after it’s placed, I don’t like you cannot customize such as no tomato, no onion etc. I don’t like how it doesn’t give info on the eggs - are these scrambled eggs? Fried? I get cage free but how are they prepared? I went to write a review on EinsteinBrosBagels through the pop up it gave and the website glitched. I like to order through the apps because if I’m not thoroughly familiar with someplace, it makes it easier for me. I went into the store once and felt rushed and not prepared. Please fix the issues! I also didn’t even get an email confirming my order and yup my card was charged.

I used to have a weekly breakfast meeting at Einstines with 4 other guys. Now we have to eat a Penera. I would also go 1 to 2 times to prepare for my Saturday morning Mens bible study. Einstines was always my go-to place whenever I wanted to meet someone for breakfast or lunch. I might be able to do so a little bit when the weather gets better and we can sit outside, but it is not the same. I also have several pictures of my kids eating there when we would drop our car off for service at a nearby station. And I can still picture people enjoying a quick breakfast before sports or heading up the mountain to go skiing. Sometimes the line would be out the door.

Anyway, Please consider reopening the lobby for dine in. It is such a big part of my ministry of meeting with people and I have so many fond memories.

I’ve used the Einstein Brothers app since it came out. Very easy to use and I love the online ordering and skip the line feature. I would have given 5 stars except there is no longer a way to leave a comment on my order. They took it out! I am severely allergic to cow’s milk (PLUS lactose intolerant now). I need my sandwiches without cheese and if there are chocolate chip bagels in a preorder mix of bagels, they need to be bagged separately. (I buy vegan cream cheese, an excellent idea for E. B. to have at their shops.)

I will say that when I called my local shop, they kindly took care of my order ahead of time. But I had to call which negates the reason for using EinsteinBrosBagels at all. What happened to the comment section of the order?

I’m hoping, if they put it back in, that I can change my review to 5 stars. Other than this one issue, they deserve it.

EinsteinBrosBagels is pointless. Literally just a menu and a bank for Einstein only
Funds. I get that you can order ahead with EinsteinBrosBagels but you have to use preloaded funds and there’s not an exact amount you can add. Only multiples of $5. Which means you’re giving Einstein funds to hold that you might not use for forever if you aren’t a regular. It’s be nice if you could pay for the exact amount with a card just like EVERY OTHER PLACE! Also they have a rewards system but it won’t apply to your order in app, only in store. Which defeats the purpose of having a rewards system and trying to order ahead. Basically if you want to use your points or rewards and not give Enateins funds to hold. You can’t order a head. You have to go to the store. Wait in line ,( defeats ways around a pandemic) have them scan your reward, and pay for it there. Again no sense in having EinsteinBrosBagels if that’s the only way all the perks work....

I have several complaints about EinsteinBrosBagels.
1-it requires me to use my rewards when ordering. I often order bagels for work and would like the option not to use rewards for these orders.
2- I cannot have multiple payment methods. I would like to have several cards loaded to the account and just select which card I would like to use for payment. I would like the option to have a personal card stored for my personal orders and I work hard stored for work orders. Every time I go to order it requires me to add a new card if I’m using a different form of payment. Super annoying!
3-when placing orders it uses more points than I have requested. If I select a reward later I will go back and look at the account and it has been deducted three times. It’s taking points for things I haven’t even gotten. These are some major glitches on EinsteinBrosBagels . Super frustrating to use.

I hate that you can’t edit anything. Say you are allergic to cheese and want to order a sandwich, and you want no cheese on it, you can’t edit it. The sandwich comes as is. Say, you want to order a box of only plain bagels, nope, you have to only get it “verity” which would be fine if it at least let you choose which verity you want but again, nope. You want a brunch box but you want to substitute a certain type bagel for one you actually want, you can forget it. I get that they want to get rid of ones they don’t sell much but must it be forced on you if you want to take advantage of a deal? They are usually accommodating when you walk in and order. But with this pandemic, I’m taking advantage of mobile ordering when I can to avoid the crowds. But EinsteinBrosBagels is frustrating so I usually avoid ordering on it and just go in person

Excellent food, service, environment. Only problem is I live over 30 miles away in Hernando, Mississippi and the only 3 close to me are all the way into Memphis, Tennessee. The growth in North Mississippi is tremendous and in Southaven, MS, the big city in North MS, is inundated with restaurants and fast food that cannot even keep up with demand. There are no bagel shops at all in this area. An Einstein Bagel Co in Southaven would do a tremendous business. Northwest Mississippi Community College as well as huge Ole Miss (University of Mississippi) satellite campus less than 4 miles from that area. Tanger Outlet Mall and many, many other large businesses right there at the exits off of Interstate 55. A lot of low hanging fruit there when it comes to sales and profit.

I have used EinsteinBrosBagels 3 times, each time pre-paying and selecting curbside pickup. Not only is there no curbside pickup, but I had to wait in line to get my order. Defeats the purpose of ordering and paying ahead of time. The staff inside were surly and reluctantly let me take my order. On top of that, there was some indication that my credit card had been charged 106 dollars, and after a heart attack, it disappeared only to re-surface later attached to some other number-not my credit card. There is no point is using EinsteinBrosBagels if you have to go inside and wait anyway even though there might be 1 or 2 other people transacting business. I thought of going to get the Monday bagel special today and realized I would have to go inside and wait in line despite EinsteinBrosBagels , so I did not go. I am searching for a new bagel place!

I get a lot of promotional emails encouraging me to order days ahead of special days like Mothers or Fathers Day from Einstein and when I use the links from emails I get a notification that the store is closed right now and to order during store hours. The emails suggest I can order days ahead but when I try to EinsteinBrosBagels forces me to wait until the day of to order. If I need to pick up bagels at 7:00, and the store opens at 7:00, how am I to place an order ahead of time if EinsteinBrosBagels forces me to only submit orders during operating hours on the day of order (also at 7:00)? Please fix as this is a huge limitation. There are several instances that I’ve planned to buy a box or two of bagels but don’t from Einstein because EinsteinBrosBagels doesn’t allow me to place an order before the day of.

Not too cluttered and has all the essentials (easy navigation, Apple Pay, in-store Rewards scanning quickly, the menu is all there with images, doesn’t bother you with a bunch of ads or other noise, etc). It really benefits you to use EinsteinBrosBagels, since they give you perks, which absolutely draws me to their stores more than ever before. I almost appreciate that EinsteinBrosBagels doesn’t require “topping up“ your store card, but it offers the option (if that’s your thing). I really don’t have many criticisms of EinsteinBrosBagels. Definitely better than their breakfast competitors.
Just extend your store hours now. 😁

Everyone in my family just love your bagels. I even have to bring them to my sister house for her family to enjoy. My niece loves the cream cheese as well as the bagels them selves. The only problem is my local store has been closed since April and we aren’t able to enjoy them. I was recently traveling with my sister family. We saw a location in the airplane where we purchased a baker dozen and two cream cheese to go. That is how much everyone in my family enjoy your bagels.
I just wish your company would open back up the black rock Fairfield CT. Store soon.

I love Einstein Bros Bagels but EinsteinBrosBagels is completely worthless to place an order with any type of customization beyond changing the type of bagel. Say you want Swiss on your bagel sandwich and not cheddar (like my spouse always wants)? Too bad. Or maybe you avoid dairy and want no cheese (like me)? Too bad. Or maybe there is one ingredient on a bagel sandwich you are allergic to or simply don’t like? Out of luck. There is absolutely no way to indicate this on your app order. There isn’t even a “comments” or “notes” box to write down order customizations. So every time we want Einstein Bros bagels, we have to call our order in. This certainly is a lot less convenient (sometimes they are so busy it takes forever to get them to answer the phone) and makes us patronize Einstein Bros a lot less than we normally would. PLEASE MAKE YOUR APP BETTER!

I was told about EinsteinBrosBagels today and how to earn rewards. I have been going to my bagel shop for months before hearing, but that is a separate problem. I like the ease of EinsteinBrosBagels and layout. 1 thing that was very annoying was the inability to use auto fill when signing up. That should be added by the developer. The second and worst is the rewards menu brightness. For some reason when you go to the rewards tab, the brightness in your phone is immediately raised to peak backlighting. If you are looking at EinsteinBrosBagels in the dark with the brightness lowered it is the equivalent of gazing into a solar eclipse. Expect to immediately feel the burn of hundreds of lumens scorching your retinas.

So many other apps out here allow you to customize every aspect of your order and reflect the same choices you can make at the register. EinsteinBrosBagels falls short. When choosing a sandwich you can only change the bagel and egg type. There are no options for topping changes or additions. I’d like to see options for all the choices available such as spreads, proteins, toppings like avocado etc. There are times I choose a different option like Panera simply because other shops like Panera allow me to custom everything. My other option is to order in person to get the meal I want and wait in line to do it. My local shop gets very busy, just not worth the wait.

I loved what they offered on the menu when I placed order on phone or via drive-thru. I thought ordering via app would be easier but I was wrong. Not everything on the menu was available, like bagelrito or chorizo sunrise. Notice the difference between app and website (click on menu then select breakfast, you would see more options, but unfortunately not on app.) Also, when I wanted a cup of coffee, I wasn’t able to add a note, like adding how many creamers or what kind of sugar etc. Using app was pretty inconvenient experience for me, but I hope developers read this and take my advice ASAP, that would be awesome for everybody at restaurant! Have a great morning and wear mask, everyone!

For the past year now, (I’ve been hoping it would be fixed eventually), Apple Pay continues to never work. The check out experience does not seem to be smooth when it comes to payment. Whenever I try to use Apple Pay as a form of payment, no matter which card I use, I receive this error “Oops!
Our credit card processor could not
approve this transaction based on the
information provided. Please check
your billing and credit card information
and try again.” (There is nothing wrong with my billing or credit card info, this works fine in every other application and these are the same Apple Pay cards I use with all my daily purchases). I would encourage the development team to improve the check out process for EinsteinBrosBagels .

On a positive note, everything else seems to work exactly how you’d anticipate it to work. I love the point system and EinsteinBrosBagels allows me to save so much time when I’m trying to get breakfast before work!

As a huge fan, I hope to see an update soon that addresses these concerns 🙏🏽

I ordered through EinsteinBrosBagels , it was accepted, so I drove across town for pickup to find the store closed early and nobody to contact. When I finally talked to an employee, they told me there was nothing they could do and that I had to cancel through EinsteinBrosBagels . There is no way to do this, or to even get a proper receipt (just a lackluster order history section). I went on the website and there is no corporate customer service line either, so I had to fill out a form and it took a week for someone to get back to me to give me a store credit (as opposed to just refunding me). As if I want to try this all over again. Beware if you order through EinsteinBrosBagels, there’s no guarantee the store will have what you order, and you won’t be able to get your money back if they don’t.

Just left the Rio Rancho location on Wellspring ave. I went through the drive-through and ordered two coffees, the associate kept getting my mothers coffee order wrong which was no problem the third time when she gave it to me she had filled it to the absolute top of the cup and put the lid on it and handed it to me when I put it in the cupholder it spilled all over when I tried to open it continue to spill all over and burn my fingers. The manager seem like he was not sympathetic whatsoever, He asked me what he could do but again his attitude was all wrong he was looking at me like it was my fault. Since we did not want anything to eat we just went for coffee I asked for a gift certificate he said he didn’t have any and he could give me food I asked for a menu he said he did not have one so I asked for chicken salad he said he did not have that either, he gave us tuna salad.
My fingers are burned! I have been worried I am stein bagels back in Chicago for years and years and this was the worst service I have ever gotten in my entire life there.

Alec is the manager and the associate was Savannah, terrible terrible experience!!

We first found Einstein’s Bagel in Cleveland , Ohio and it became a weekend family ritual. Especially when the kids were younger they looked forward to chocolate chip bagels! Then we moved to Melbourne Florida. We couldn’t find an Einstein’s Bagel Shoppe anywhere. On a trip to Orlando we discovered a location in Dr. Philips area. We would make the hour drive on Sundays to get our fix and bagels to go for our week. Now we are so excited there are locations in Melbourne, Palm Bay and even where I live now in Vero Beach. The kids are grown and out of College now. When we do holiday breakfast together we always pre-order and they still want their chocolate chip bagels. Thank
You ! From some of your lifelong fans!

I love EinsteinBrosBagels and rewards program- however I think that there should be a way that only a customer is able to initiate the use of rewards points. I’ve had my rewards points used on drink upgrades I didn’t want several times and they never actually gave me the cup upgrade! none the less I didn’t even knew it happened until I reviewed my receipt usually after I’ve already enjoyed my meal and I’m on my way to the next venture. This has slighted me out of many free bagels and sandwiches and that makes me sad, but I’ll always come back and try anyway. (:

My first choice breakfast sandwich, how I order it ! Keeps me coming back!
Have you been to ‘another ‘ coffee shop for breakfast and upon ordering, you are told ‘sorry, we’re out of those’...
So you pick the ‘runner up’ sandwich,
only to be told same thing!
Third time choosing any single thing left you can order is not a charm! Plus Einstein prices are better, and it seems the coffee is actually poured to fill the cup, unlike those ‘other ‘ places! Doesn’t take a genius- go to Einstein!

You can watch the dough rise, your bagel cook, and cream turned into cheese before you’ll successfully enter a gift card to EinsteinBrosBagels. It’s beyond stupid. Einstein Bros literally punishes you for adding gift cards. I wish I had video. There’s not just one, but two separate CAPTCHA tests where you get to prove to a computer that you’re not a computer. I’ve never seen CAPTCHA tests this bad. They had to be spec’d by Einstein Bros. On average, it took about 40 selections for each CAPTCHA, if they eventually worked, all to enter a gift card worth a few cups of coffee. What app on earth demands a user pass two separate CAPTCHA tests, each a long hassle, to enter a small credit? Keep your coffee and your bagels, Einstein Bros. If you can’t respect your customers more than that, you’ll have extra time to play with your CAPTCHA tests.

I last looked at EinsteinBrosBagels months ago, but decided to have another go at it since a group of friends and I were headed out for breakfast today.

What a change! Easy to sign up and create an account, easy navigation, and a big surprise when Apple Pay could be used to add funds. Which I did, to the tune of $50!

A few minor quibbling points:

The hamburger menu on the front page sometimes gets obscured by the changing front page photo. Took me a few log ins to finally see it. Perhaps make it more noticeable?

I couldn’t find “Accepts Apple Pay” in EinsteinBrosBagels description in EinsteinBrosBagels Store, which would have been an instant selling point for me.

Finally, I can’t seem to find any way to add a payment card to Apple Wallet for easy scanning in store. Am I overlooking something?

All in all, though, well done and a nice app design.

I absolutely fell in love with Einstein’s years ago when I was living in another city! I was so excited when Chattanooga finally welcomed two locations! I really enjoy their tuna on Asiago bagel! The food is so fresh and yummy!! I can expect to get superior quality every time I order anything! My regular store knows what my son and I will order! They are friendly and very accommodating! The store manager, Charles, does an excellent job. His employees seem to enjoy working with him. This makes for a very welcoming experience!

I just downloaded my Einstein Bagels app and I haven’t even used it yet. I’m giving it 5 stars, though, because every time I walk into Einstein’s I feel positive, happy, peaceful, and calm. The employees at the Einstein Bagels I go to are so pleasant, efficient, and friendly. And of course, the best bagels, coffee, tea, and other items on the menu are amazingly good. I can’t wait to go back and have another cinnamon stick. Mm mm mm... so delicious and light. Today’s Saturday so I’m thinking it’s a great day to go to my favorite Einstein Bagel shop.

Love the store- go there at least 2x week; even though I use EinsteinBrosBagels - it’s getting not worth it. Buy Einstein’s gift cards at CostCo to load on EinsteinBrosBagels - worked until a couple months ago. Now - no luck/ either get a “card not valid” when entering on EinsteinBrosBagels - but they still work in the store! Or I get a “enter a pin #”- there is no pin # on the cards! Contacted gift card support on the web site- got a message to contact a different customer support group with Einstein’s- they emailed back and asked me to send a picture of the front and back of the card- it’s ten $10 cards. Never had this problem before, nothing changed on my end - It’s your app problem!

We were saving up for a dozen bagels. We said NO!!! to the reward so we could save up the points. So we paid full price for a special drink at caribou. For some weird reason it used the points to get the special drink. The next day we looked at our points and we didn’t have nearly as many.

Edit, sorry we thought that happened but actually my husband used it and we didn’t know, we are are really sorry.

I especially love the ability to prepay and add money to my account through my ApplePay wallet.
Then use the credit I’ve put on my account at the register for purchases.
EinsteinBrosBagels keeps track of all your rewards.
Depending on the employees knowledge of what the rewards are, seems to be dependent on if you’ll get those rewards.
For example, my free coffee was not given because of the way the employee charged the account. Which then had me pay more overall because of how it was charged to my account..
From my order of 1 coffee, 2 hash browns, and 2 egg sandwiches, a
And a sandwich wasnt considered to be a meal. So price per item applied. Absolutely no discount received.
No rewards even applied.
And the wrong “meal” prices applied, essentially cancelled the rewards I tried to redeem. And ended up costing more than it should have.

EinsteinBrosBagels is awesome! Super easy to use and has everything readily available. You never have to look for your coupons, they’re always right at checkout. I actually want to use EinsteinBrosBagels more because it is built correctly and is so user friendly. The rewards system is amazing in general- this is no different. Download it if you haven’t already, you will be so happy with it!

I live in miami and I go to the Einstein in south beach and it’s this one employee who has amazing customer service. She always has a smile and makes sure any and everything you need is up to part . When I had a huge order she remained patient took our orders , repeated it back to us and there was no errors. I commend her for what she do and I hope she upgrades on her job to become a manager because she deserves it.

While I don’t use the “wallet” portion to pay for my bagels, I do like that I can access other nearby Einstein’s with their location finder, and I like that seeing, and keeping track of my rewards is easy. What would be nice if it could be done is to have their menu on the mobile app and have the ability to pre order. Unfortunately my Einstein’s most always runs out of my family favorites before I get there, or call in.