Dutch Bros Reviews

by BenjaIV

I had nearly 1000 points in my account. Redeemed a free (any size) drink. When I went to Dutch to redeem the free drink and use more points to get my wife a free drink neither the previously redeemed drink nor the points were in my account anymore. Account history has NO RECORD that either of these events occurred. Sent Dutch customer service an e-mail about the issue and the customer service rep basically told me DutchBros shows I never achieved either of these… obviously there’s a bug with DutchBros . Was pretty surprised that Dutch CS would call a loyal (and very polite) customer a liar. My wife and I were both witness to DutchBros deleting a free drink AND my earned points. I’ll wait to see if I hear back from Dutch or DutchBros developer on this issue otherwise will probably take our business elsewhere unfortunately :/ (ps the employees at the stand gave us a free drink anyway so 5 stars to the employees on the ground doing what they can to protect the business image.)

by Liseags

Do not use DutchBros! It cannot be trusted! I used DutchBros to add more money to my “Dutch Pass” and then used DutchBros to purchase my coffee since everything has gone mobile since Covid. Over the next 24 hours, my credit card was a charged numerous amounts by Dutch Bros for a total of $1400. I contacted customer service and could not get anyone to answer the phone for three days. I had to eventually contact them through email and was told they were “working on it”. I was told someone would call me back with an update. A couple days later I called customer service and was told they were still working on it and someone would call me back with an update, but that never happened. About a week later I received an email response, “the charges made on your account will need to be disputed with your bank”. Whether there was some sort of security breech in DutchBros , they refused to take care of the charges and pawned it off onto my bank.

by Newehner

Can’t lookup information on drinks from the search portion of the drink menu. Even on drinks that they supply nutritional information for, you can’t access the information if you are searching by name for the drink. What’s the point of adding any information if I can’t access it through search? You have to go in and find the drink via the populated default options on the drink menu and even then you only can access a few drinks’ information as well as only a few drink options.

It’s just like the dumb website update where you can’t access anything or see what the options are for craft-ability (the fact that any breve flavor could be a mocha or a latte etc.) beyond their “featured drinks”. Bring back all the nutritional information and drink options that your old website had and make DutchBros more friendly by letting me search for the drink and then access the information on it.

by Adr8annachurroqueen

I got the Dutch bros app a few weeks ago when I moved to a different city that has Dutch Bros. I have been trying to sign up for an account so I could use my rewards and get a free birthday drink but DutchBros will NOT let me put my birthday in. Entering all the other info works just fine but for some reason when I go to enter my birthday it just leaves the field blank after I selected the date and it won’t let me manually type it in either. Very frustrating and I even left it alone for 2 weeks to see if it was a glitch or something but nope I still am not able to sign up. I even tried to go online and sign up that way instead of DutchBros but it looks like that isn’t an option either. Hopefully this gets fixed soon so I can make an actual account!!!

by Poetic_Prose

I ran the numbers and stamp cards were probably a better bang for your buck.

The old stamp cards needed 10 drinks for your next drink of any size to be free. Let say you’re getting a medium drink every time which is about $5. With DutchBros , you would need to buy exactly 10 $5 drinks to get a free medium drink- the same amount needed to get a free large drink with the stamp cards. You’d need to buy 3 more $5 drinks to get a large with DutchBros .

I guess this would be better for people who always get large drinks since they’ll probably hit that free large in less drinks than people who get mediums, so I’m happy they’re dollar is getting them more. However I feel that medium is the most common size so this would effect a larger scale of their customers.

DutchBros itself is fine. It runs well, I enjoy the prepay option, and having an easy way to access the menu (even though I wish I could see the drink info, but they have that on their website so not too big of a deal for me). I also think less litter and waste from little stamp cards is a good idea; I just wish we were getting the same deal we used to get with stamp cards.

by Hghappy53

I would advise against setting up a credit card in DutchBros. Someone hacked into my account and has continued to use it even though I've changed password several times. I also removed my credit card from my app. But as long as they never sign out of their app, they are not required to sign in to use my Dutch pass. So they've continued to recharge my credit card. Dutch Bros has been very helpful in setting up a new account and restoring lost funds but there should be some verification needed to recharge Dutch pass at least. I love having the menu at my finger tips and choosing to save my rewards for bigger rewards or spending them right away is also great. Ordering ahead at Dutch Bros does not go along with the "Bros atmosphere".

by Jana Patten

I live in Eagle Point and I have several Dutch Bros to choose from went I drive into Medford. I REALLY like the “freeze” beverages and I have gotten my older sister “hooked” too! But with some regularity I get one and it does not taste right. It is like the coffee and chocolate milk were left out and it is just a cup of ice. Thankfully I have always been able to pull into the next one down the road and get a replacement beverage. It is the consistent quality of the Dutch and Bros coffee beverages that makes them my favorite. I can buy one in Medford and it will taste just like the one I buy in Grants Pass or up in Vancouver, WA. (Where my sister lives) Anyway, just my comment on them.
Thanks

ps, I like the new DB app.

by I'm Leaving This Review

This is a great app, i think if you added a way to pre order drinks that would be great. But my big problem that annoys me to no end is the stickers that are in DutchBros . on the center of e circle that tells you the points there is a sticker. if you click it you are able to chose from other stickers to display on the home screen. However, the entire time DutchBros has been a thing, it will not let me chose any other sticker and only has me keep the welcome sticker. when i click the x in the corner, it pops up the option to keep the welcome sticker. when i slide it away it pops back up. i’d like to be able to chose the sticker such as the drink for dane sticker but what is the point of being able to choose when it won’t let me. other than this glitch, good app.

by Kaykayss

I'm a big fan of Dutch Bros; so far DutchBros has been great with only two small bugs that don't really affect the main functionality of DutchBros . The main issue I have come across is that I have had a notification badge on DutchBros for about a week that won't go away! I have explored every corner of DutchBros looking for a way to get rid of it and have yet to find a way besides disabling badged in my iphone settings. The other bug is the stickers - I go to the My Stickers page and a popup for the welcome sticker comes up and keeps popping back up every time I try to close it. I have other stickers on the page now that I am unable to access; maybe that's where my mystery non-removable notification is coming from.

by TheMaces

I’ve been going to Dutch Bros since first one ever opened in Eugene. And when I travel to California I’m loving they are there and Washington. The kids are so friendly so darn cute. When my husband had his stroke the River Road Dutch Bros, knew I hadn’t been there for a long time, when I did show up so happy to see me and asked where I’ve been. When I told them, They said a prayer for my husband. And my coffee was free. Every time I would show up after that, they would always ask how he was. I appreciate it more than they will ever know. When my husband finally got home, I drove to get a coffee they all did a Happy Dance to see him, he was appreciated and embarrassed at same time. But I was so Thankful for them all. I’ve seen tons stay tons move on, but I LOVE them all. If I could tell there parents they did good.

by Garciacelina51

Listen I’ve tried most of every drink their probably not every flavor because there’s so many but I will say this ever since they came into Fort Collins co I’ve been obsessed my sister is obsessed I love this place so much I should probably just work their with how many times a day I go over their , I’ve met some cool people that work their they all know me and know that we friends I’m always welcomed their with peace and love vibes and honestly when I’m having a bad day I know I can always count on my Dutch bros and the awesome people who work their also suppperrrr affordable let’s be real Dutch bros is life ! 🤞🏼🤟🏻🤟🏻🤟🏻

by Desk Tiny

Such a great cool app, the only downside really with DutchBros is that I kind of wish it was a option where you could order ahead of time just in case when there’s a big long line, but also I do want to mention that when you use DutchBros it doesn’t show you prices so that’s a little of a downfall,I think it would be really cool if they could show the prices underneath all the of the small, medium, and large.
Their stickers are pretty cool, don’t get me wrong. Hey this app! Do you think you guys could possibly get your stickers to be used on our phones when we’re sending text messages to our friends? I think that would be pretty sick to do, also where can I apply because I have more ideas to help out. I’m not sure how to do that honestly, do I have to contact you guys? By email?

by Papa LQ

I have never seen a business so dedicated to service of their customers like Dutch Brothers! The young people that work here are absolutely top-notch Young people and display their love and dedication for everyone they touch. I think the world of each and everyone of them. The quality of Dutch brothers products is the best I’ve ever tasted, as a former Starbucks customer I have not patronize a single Starbucks since December 2020 when this business opened and will continue to support Dutch brothers at home and wherever I may travel. I am just thrilled to have this company in our backyard. Love to all at Dutch Brothers La Quinta. Wes Kirby

by Decafdebsey

I lived in So. Oregon when Dutch Bros got started then about 12 years ago we moved further north above Seattle. No Dutch Bros…😫 until about 5 years ago. But they are in a town about 20 miles south of me — I live in the boonies. THEN they came to my nearby town so every time I go on errands Dutch Bros is my must have. I actually get 2 large mochas and take them home to put in the fridge to enjoy the next couple of days, hot or cold, depending on the weather.
I heard they just went public and I’m hoping they don’t change like Starbucks changed. I’ll take Dutch Bros over Starbucks any day though.
Also the employees are always so great.
Don’t change Dutch Bros!!!!

by Mom2Anarya

The convenience of the DB app is amazing. I love that you can add funds to your account directly from DutchBros . Keeping track of your points is so easy and accessible. The ability to redeem free drinks at any time and the fact that they last for up to six months is also phenomenal. They did an amazing job with DutchBros. I think the only improvement that could be made would be if we could order directly from DutchBros while in line. But I understand that could mess up their system so if they could work that and that would be awesome as well. It would help for those really hot days when the mobsters are not out i’m not out taking the orders due to the heat

by Mommy, Aunty And Nanny

I haven’t been to Dutch Bros very many times in the past and I wasn’t familiar about DutchBros and all of the benefits that it provides. The barista was kind enough to walk me through it while in the drive-through. Even though there was a line behind me, she didn’t make me feel rushed whatsoever. I got DutchBros set up and ended up having to go back later that day to get drinks for other employees. They remembered me and added those extra points from my previous purchases that day, which I would’ve missed out on otherwise. They’re were kind and extremely helpful! I will 100% go back just because of their customer service! Thanks so much

by Jonnymotox

Enjoy the invasion of Dutch Bros,Dutch Bro’s is awesome you’ve got the greatest people working for you and five years ago I experience Dutch Bros. for the first time in Idaho and it was awesome looking for you to you guys moving down south in California and wish you’d put a new store at the Tejon outlet malls.
The attitude of the employees that you guys have is amazing kind of like In-N-Out Burger of Southern California as they base their employees to be real real people and you guys have real people in a real business I’m 61 years old and I can’t get enough of your coffee in your drinks my wife who has never been to a Dutch Bros once you guys opened in Bakersfield she’s in the same boat I am you guys are the best congratulations on all of your facilities you’re the best!!!

by KetoKatieKat

I am obsessed with the Dutch Mafia.i go at least once a day. Sometimes twice. I live in Las Vegas. This is a small city with big personality. As a newcomer it can feel as though the city’s hustle could swallow me whole. It’s easy within all the lights and glitz to feel invisible. Not at Dutch Brothers. They know me, my boyfriend, our dog, our orders...they know good days and bad days and notice changes. They ask about the rare missing partner when one of us drives through alone. I love Dutch Bros. My home store is the BRAND NEW Ft. Apache location. I hope my regular crew sees this and you all know, Kat, Ken and Jedd love and appreciate each and every one of you! The great brews! The CONSISTENCY! The little chats and silly questions. The stickers. The new app! The secret menu. I could go on, but who’d read it? Peace!

by Nottasimplemind

I at one point never really cared much for Dutch bros. My regular coffee shop was conveniently located where I use to work and where I live and we’re very friendly and still are! However, Dutch bros introduced me to a coffee drink that I just love! Hits the spots every time! I’d go between both coffee shops to get the same drink but pay very different! Common sense says go where I can save money so I go to Dutch bros as they make my coffee very specific and not really sweet! Balanced coffee is most preferred as in equal of shots to flavor! Even my children love Dutch bros! Thank you for being so awesome especially at 3 of your locations here! Two can be more improved with customer service but the three I go to no amount of stars can be awarded words can really even begin to describe your folks! Just awesome awesome awesome

by Love My Gang

The gang at my DB is awesome!! I almost never have to tell them what I’m ordering cause most of them already know. Often if the line is long & they see me they’ll make my drink & bring it to me so I can pay & be on my way faster. To let them know just how much I appreciate them & how special they are (especially during the holidays) I take them mini muffins or cookies to share. Also after years of paying with my debit card found out if I use it to pay for my drink & the tip, after taxes are taken out they don’t get much of the tip so now I pay for my drink with my card & have a stash of $1 in my glove compartment so I leave $1 tip each time. Granted my large drink is only a little over $3 but it’s my way of giving back to them for a job well done!! YOU GUYS ROCK ❤️

by Coochieprincess420

I’ve created two accounts with two different emails and each time it says i cannot continue until i verify my account but it is not sending the email even when i click to resend it multiple times

by Bannerv

Really sad, can’t redeem my reward because DutchBros won’t even let me login. Just loads the whole time, even after uninstalling and reinstalling. I guess no reward for me :(

by 小喬米線

When you get into the page of Dutch pass, the screen brightness suddenly becomes the lightest.
It hurts my eyes for a few seconds. Don’t really want to use the pass until DutchBros got fixed.

by Coverttrickster

I will change my rating as soon as this starts to work on iPhone 7. I was stuck loading infinitely at sign up so I tried making the account again but said already exists. Then again at login infinite loader without able to login. Tried deleting and reinstalling then restarted my phone but no luck. Must be an bug on their end.

by Scottkat3

I used it and everything works great, many options for drinks

by Tyockey

Love this company and so thankful for an app! So far seems easy to set up and use, can’t wait to start earning points and getting some sick rewards!

by Sierrareneaxoxo

Works pretty well for being new. Cant wait to start earning again!

by Pappy_boyington

We are excited to finally have an app for our favorite Coffee Shop!

by Mellis

Just downloaded today but this has been long awaited!! Love how simple and clean DutchBros is and how easy it is to use!! It also has the full menu and a store locator! Not to mention Dutch Bros takes care of its first timers as usual!

Love DutchBros ! Thanks Dutch Bros for always seeking out ways to keep loving your customers and truly going above and beyond for them!

by Naturallyole

I’m so excited that DB finally has an app!! Such an awesome interface and really just a clean looking app!! 10/10

by Mads Ashworth

It’s ✨PERFECT✨ and has everything you need- full menu, FREE DRINKS, map of all locations, REWARDS, pre-loaded app pay, STICKERS (!! and even some secret stickers you can earn at shops😏), check-in at your dutch location as you pull up, AUTO-TIPPING, and more.

Plus, it looks nice and it’s NOT confusing af to figure out.

Dutch Bros thinks of everything, thanks guys.
♥️👁👄👁♥️

by Benshev

DutchBros works really good for an early release and I love the rewarding system , great job !!

by Aggiegal04

This rewards program is soooo Dutch!! Free drinks, points & app stickers with easy pay for the win!

by TeaFan34

So stoked for DutchBros . Headed in today to try it in person 🤙

by A2brsdjan

Love DutchBros and the ability to have rewards now!