Contact Zego Resident Support

by My Hero!!! A

These fees are CRIMINAL. I cannot fathom why my apartment complex would use this company. I liked the other one so much better but this is just hurting people! 40$?! FOR CREDIT USE?! ARE YOU INSANE?!!! 14$ for “EXPEDITED PAYMENT?!!!” AFTER I already paid my rent?! And then you don’t even tell me what my rent is. Say THAT TO MY FACE 🤬!!! YA’LL JUST AN ANNOYING BROKE MIDDLE MAN.

FIRST AND FOREMOST you’re telling me your app cant even give my apartment complex their money on time and then to top it off you want me to pay for your app to do it’s job “FASTER” ?!!! IM NOT GETTING A LATE FEE FROM MY COMPLEX FOR THEIR DECISION TO USE YOU. THATS ON THEM I PAID ON TIME THATS ALL I CARE ABOUT. Mark my words. If y’all don’t stop trying to squeeze your users out of every penny I promise you will be down to your LAST penny.

None of your tactics work on me. I swear I hate this app for how SCAMMY it is. It’s convenient if you have a bank account but what if you dont?! Hm?! What if you’re going through hard times?! Or have a strict income?! This is just a slap in the face.

The expedited payment part made had me laughing at the audacity.

The other app also had a much cheaper fee. I AM BESIDS MYSELF.

I WOULD NEVER RECOMMEND YOU. literally cheaper to go write a CHECK. if I wasn’t getting deployed I would absolutely do exactly THAT!!!! 🤬🤬🤬🤬🤬

by Spirit Navigator

Besides being able to pay your leasing office without seeing them face to face this app is terrible it doesn’t show any electronic billing banking statements except what you have paid is a major let down for a user! Which it lacks with many systematic issues! The high fees for using credit cards/debit cards as well as the express pay is ridiculously high outrageously outlandishly expensive for these times paying the bills should be a decent experience with much more information than what this app provides! You might as well go to a safe way or Kroger to get a money order to pay your bills without paying so much out of pocket like those without legitimate bank accounts too

by Bwaryasz2012

I found the account set up process to be quite easy. 1 star earned. When the app works it is a great way to pay what I owe to my landlord especially since I am currently 1500 miles away.

Now for the bad part.

Even though I was able to set up my profile and add my bank account information to make the payments necessary and had made 1 payment already the app didn’t tell me what my move in balance is (which would be helpful so I can simply log in pay what I need / want to for the day and still having a running balance remaining) loss of 1 star.

Upon attempting to log in with my phone which I set to remember my user name and password with a facial recognition the app is not loading past telling me to log in. It gives me simply a white screen with no loading activity (loss of 2 stars)

When on this white screen of death as I shall call it the app doesn’t even let me go backwards to attempt to refresh the connection and move forward. Loss of another star.