Contact BofA Global Card Access Support
Company Name: Bank of America
About: .
BofA Global Card Access Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: CardDigitalServices@bofa.com
Website: 🌍 Visit BofA Global Card Access Website
Privacy Policy: https://www.bofaml.com/en-us/content/global-privacy-notices.html
Developer: Bank of America
3 Most reported problems 😔💔
Buggy, slow and hopeless
by DVM0000
Oct 2024 - decided to write a review because it was too frustrating. This app and its glacially slow login process / refresh process belong to apps from ten years ago. For something as simple as listing recent transactions and statements - it takes very long to load. stepping away from the app times you out and it takes more than a minute to relogin and reload. very problematic when trying to use this alongside concur, to check for expenses. Why can’t the developers just cache the recent statements and transactions - instead of loading the full list each time on their stupidly slow backend. This feels amateurish and clunky - compare it with Amex mobile app which is much better user experience.
Total joke
by Slrsofl
Don't believe a single 5 star review. The only reason you can have a set of reviews with only 1 and 5 star reviews is that the 1 star are true and the 5 star are fake. Worst banking app I've ever seen or tried to use. And trying to use is the right term because the functionality is so so poor that there's really no use in trying. You can't see anything other than the current usage. You can't access old statements or search for old transactions.
Perfect example - had to make a big purchase on my company card. It was flagged for fraud. Instead of getting a notification thru the app, I get an email. I call the fraud line only to get put on a long hold. So to be fair BofA's customer service is as bad as the app.
Can’t use it
by Spjv1207
As other reviews have mentioned, the app currently won’t let you do anything without an “update” but there is no new update as of now. I just downloaded the app and it was like this from the very first time I tried to open the app. What’s even worse is that B of A seems to know how bad their app is and has no interest in fixing it, only in writing obviously fake 5-star reviews to try to fix the app’s terrible rating. Look at the review distribution. There’s a ton of fake 5-star reviews inflating the score, but look at all the 1-stars. Those are the real ratings
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