AirShield app not working? crashes or has problems?

AirShield Status

Last Updated on 2020-09-10 by Richtech System Ltd.

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Common AirShield Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot AirShield app on iOS and Android devices. Solve all AirShield app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

AirShield iPhone Issues and Solutions

AirShield iOS app crashes, not working, errors
AirShield iOS app network issues
AirShield on iOS has black/white screen

AirShield Android App Issues and Solutions

AirShield has errors/crashing/not working
AirShield server network connectivity issues
AirShield has black screen

AirShield iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever AirShield app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix AirShield app crashes or not working on Iphone (iOS):

Close and restart the AirShield app on iPhone
Update AirShield app to the Latest Version for iOS
Uninstall and reinstall AirShield iPhone app
Update your iPhone to the latest iOS version

Fix AirShield on iPhone unable to connect to server/internet connection issues::

To resolve AirShield network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix AirShield black/white screen (blank screen) on iPhone:

Follow the AirShield iOS app troubleshooting guide Here →

AirShield Android App Issues and Solutions

Fix AirShield not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent AirShield app issues:

Force Stop the AirShield App
1. On android, goto "Settings" » click AirShield app. » click "Force Stop".

Update AirShield to the latest version on PlayStore

Clear AirShield App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "AirShield app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch AirShield.

Fix AirShield unable to contact server/ AirShield internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click AirShield » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got AirShield » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch AirShield on android.

Solve AirShield black/white screens issue on Android:

Follow the AirShield android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Richtech System Ltd., developers of AirShield.

About this app

These include, but are not limited to, smart UV sterilization lamps and air filtration systems for homes, offices and commercial buildings. this app will be used to remotely manage products manufactured by this app Systems.