SmileDirectClub Reviews

SmileDirectClub must have reminded me twice in the whole of my plan to change out my aligners. I just waited for the text alerts to come through instead. When you come to the last three sets, SmileDirectClub doesn’t even know they exist, so you’re completely on your own.
The guides are included in the box and there’s no helpful information on your account here, so SmileDirectClub is utterly useless. Save your storage space for a few extra photos in your phone instead.

This company is basically a money theft. Please I beg you if you are reading this, spend a extra grand or two just get the INVISALIGN instead. I started my plan for like two months in, then I had a consultation with my ortho and they suggested me to stop the plan because it will ruin my teeth. I issued a refund and the case dragged for months. Never got my money back, instead they keep charging me on my card for the extra two months. When I tried to re-address the refund to them on the live chat or tried to call them, they ended my chat immediately. PLEASE PLEASE don’t trust these companies like SDC, CANDID,etc… go for Invisalign, better for the long run.

SmileDirectClub itself does not work. Had to use the website. Unfortunately SmileDirectClub was indicative of the product itself.

They ship you product to make two molds. I knew one of my top molds was not great and was glad I had a second. They sent me aligners using the not so great impression.

It didn’t fit all that great but I went it. About half way through treatment it wouldn’t stay on at all. I contacted support using the website because SmileDirectClub would not work and they said to keep going with treatment and they would send new Aligners. I thought, great they will finally fit!

After 3 weeks passed I finally received the new aligners but so much time had passed I had already progressed to two more sets so the new ones were useless.

Next to the last week and they tell you it’s time buy retainers. Like an idiot I bought three. The top one would not fit at all (surprise). I contacted support again and they asked for new pictures. I sent new pictures and never heard back.

I did however receive a survey and I said I would highly not recommend their product. They followed up and asked why and I stated the facts above. They said someone would be in touch to fix the retainers and I am still waiting (3 months and counting but not holding my breath).

If even one person doesn’t use SDC based on this review then my time writing it has been well served.

TLDR: You get what you pay for. I should have bought Invisalign.

I have been with this app for 2 months now and all of a sudden one day I open SmileDirectClub only to see that it’s telling me congratulations on finishing my treatment. I still have 4 months left and and my progress on SmileDirectClub is gone so I chatted representatives and none of them were at all helpful in figuring out why SmileDirectClub is showing this discrepancy. I have emailed them and have gotten no response. I called them and 1 of the representatives told me to check back in 3 days and it should reflect my treatment and progress which it doesn’t. I continue to get the run around from them because they have no idea why SmileDirectClub is showing this and cant figure it out so they just keep telling me check back in a few days, sign out and sign back in, uninstall and reinstall SmileDirectClub , call back in a few days, etc. Out the of 20 people I have talked to and chatted not 1 has come up with a reason why this happened or a solution!

I’m sure if you don’t have any issues with unsupervised teeth alignment than SmileDirectClub and Smile Direct will do you just fine. However, no ones teeth will act exactly as they predicted at the beginning of the treatment. So you’ll find yourself messaging a smile rep on SmileDirectClub and after explaining your dissatisfaction, SmileDirectClub will bounce you to another rep. After reading “how can I make you smile” ten times over, with each time reexplaining the issue, you’ll want to throw your phone through the wall. On top of that, SmileDirectClub does not tell you your progress when you’re waiting for new aligners. So halfway through when you order new aligners (which can take up to two months) do you stay with the same plan? Or stop wearing them all together? SmileDirectClub won’t say. It literally does not know you are still a customer and wants you to order again. The smile reps don’t know either. And they rarely track the conversations when you do get a hold of someone. This is just a rating on SmileDirectClub , I have more reason to not recommend this app to anyone!

This review is only for SmileDirectClub . My experience (so far) with the aligners has been going well very happy with the progress. My complaint is with SmileDirectClub . I downloaded SmileDirectClub and had been using it without a problem for 14 weeks then today with an estimated 35 days left in my treatment schedule I try to log in on SmileDirectClub and it recognized me by name but all the information that was previously there about my aligner progress was missing. I believe this came after the lasted update but remember reading a prior review indicating this has happened in the past to other users.
It would have been nice to be able to rely on SmileDirectClub for the duration of my treatment. SmileDirectClub IS DISAPPOINTING.

I started my aligners a week ago. About 3-4 days prior to them arriving I was curious if an app existed and I found this one and downloaded it with no problems. I attempted to check in my aligners but would get a message stating that I’d have to call or chat. I still receive this message. So after multiple chats and phone calls reporting the issue and now on week two, SmileDirectClub still reflects me not having checked in. To add insult to injury there was a ‘case’ to fix the issue which has gone nowhere and apparently was closed because I received an email. It does reflect via the website I’ve checked in but after spending $2000 at least SmileDirectClub should work.

The process is pretty easy to get started.
It was painful!!!So My gums bled for 3 days every time I switched aligners which it weekly. I could barely eat anything during the process and had to take Tylenol frequently. I addressed this issue at my check up but was just sent a general email not addressing any issues or fixing my aligners. The retainers cost a lot! You have to re-order them every 6 months for the rest of your life…. So when I ordered my retainers there was one out of three that wasn’t even a mold for my teeth. It was a huge hassle to get the right ones sent and no compensation for there error.

SmileDirectClub is kind of useless. I have notifications turned on (and have double checked this). Two rounds of aligners have passed and I’ve gotten zero notifications to switch them. Under the progress section, you can see which aligner you’re on, how many days till you switch again, and how many days you have left in treatment. It doesn’t offer much else besides articles on how to best use the aligners.

At first SmileDirectClub would just make me log in every time I opened it. I thought it was annoying but still brushed it off. Besides this slight bug it still sent notifications for when I should switch. I’m currently on set nine and the past two sets it hasn’t alerted me. Having previously relied on the alert I ended up wearing these sets weeks longer than I needed to. I’m tired of constantly having to “get back on track”. Please fix this 😕

SmileDirectClub is ok, however sometimes it doesn’t let me sign in which is frustrating because I need to find my info about my next aligner and that’s not possible when I can’t sign in. I also feel that the progress page should be more detailed than it is and you should be able to look at your entire plan on a calendar.

Overall, I am pleased with my finished results. However, I had some fillings removed and it’s been a hassle trying to get a retouch. I constantly have to reach out to them about my next step. Through chat, a smile expert is rarely available and then when I call in the wait time is ridiculous ! The automatic system tells you you have 30 minutes before you can speak with a smile expert but you wait for about a hour. If you request a call back, your chances of receiving that call back is slim to none. I have done everything that was necessary on my end to start my retouch process, took assessment photos, sent in my photos, submitted an updated consent and dental history and I still haven’t gotten anywhere. I feel like I’m chasing them to get an answer. When I finally get a chance to speak with someone, nothing get resolved. It’s only escalated. This experience alone would reduce my chances of recommending Smile Direct to anyone. Don’t make a promise to customers that you can’t fulfill it. If customer service improved I’ll consider my ratings. Throw away the current system and revamp!

This was a great app when I first started with my aligners - It would remind me when I was to change my aligners. But I stopped getting reminders and now when I open it there is no progress showing which aligner I am on, instead it shows me that I can download SmileDirectClub to keep track… ummm I am on SmileDirectClub ! I uninstalled it and reinstalled it and still it is isn’t showing my progress. I ended up chatting with a customer service rep and she got on my account and updated what aligner I am on and the date started - she also suggested I uninstall SmileDirectClub and reinstall which I did again and still suggests I get SmileDirectClub . She also stated I can just get on the computer and pull up my account that way. Kind of defeats the purpose of an app - oh well

I have recently just started my aligners, and there are some things I did not expect. When you get the initial set of aligners, they give you a care package with everything you need and they give you a nail file to file down edges that they said “might hurt your gums”. That is an understatement. The aligners were so sharp in certain areas that no amount of filing helped make it less sharp. It was so sharp on the side that it cut my tongue to where it was bleeding so much I was spitting blood. It was extremely painful because the filing was not working. I had to wear the aligners but I couldn't even talk without it cutting my mouth. I ended up having to get dental wax and put it on the outside of the sharp part. But it should not be so sharp on the inside to where it’s cutting open my mouth as the file does not help.

**This will be updated I’m sure.**

I’m on aligner two in my journey, and let me say this:
If you are not ready to deal with pain, blood, and refitting then I suggest you just get braces.
The length of your aligners can vary, but when you put on a new one then it’s instant discomfort and pain. One big problem is putting them in in the most comfortable way possibly, which can take awhile depending on who you are, and they don’t address that.
They also don’t address cleaning of your aligners completely. If you get the this app box then you’ll receive four cleaning tablets. Now, out of instinct, you would put the tablets in water, let them dissolve, put your aligners in, then let them soak for 25-30 minutes before taking them out. What do you do if they’re still dirty? Well, you can scrub, rub, and clean all you want, but if you don’t have that this app UV light cleaning thing then believe me when I say it won’t do much. It doesn’t help that you have to brush your aligners with a special aligner toothbrush or you run the risk of damaging them.
SmileDirectClub WORKS, no doubt about that, it’s just that some things about SmileDirectClub could be better, could explain more; especially for those who are new at this or never even had braces.
But to you all I say good luck.

Im already on my second month of treatment. Its gone by so quick and my progress is amazing. Im so glad i decided to give SDC a chance. This couldn't be any easier and its so much faster than any other treatment. No office visits, just everything i need in one convenient box.

Fantastic company to deal with in the beginning. They went a little down hill for a short period there but now they’re back to being great to deal with! Product works well and with ease. The newly updated app is great to work with as well!

I have to say that it does take time. If you expect to come out of this fast it doesn’t happen over night. I agree that there is some pain involved. But it is worth it.
Also I have to say that smile direct club is definitely worry free! I had ordered some touch up aligners for some stubborn teeth and I had a house fire that damaged everything. Including my box. While I was worried about replacing everything a simple call to SDC was all it took to start getting my teeth journey back on track. I just received my replacements and I have to say that they fit great and I am more than happy to be back on track!. Thanks so much SDC

Keeping track of when I need to change my aligners has been really helpful. Super easy to use and seeing my progress is exciting. My two teenage kids are about to start and I’m glad this exists to help them actually stay on track.

Yes!!! an app. I actually just started (two weeks ago) my process and when I first went to get my 3D scan, there was no app! but now there is!!!

So I really like how there’s an in-app Live 24/7 Support chat! it was very practical and nice. If there’s a line it tells you what place you’re in which is a nice feature. Customer Service provided was very nice and they answered my questions!

I can now have push-notifications to remind me when to change my aligners!
They have common concerns answered, tips & tricks, how-to on most things.

I really love SmileDirectClub it was well made.

So great having push alerts sent to my phone to remind me of when to switch aligners and to show me exactly where I am at in the process. So nice having everything in one place! Highly recommend to all SDC users :)

So happy there is finally an app! I’m halfway through my treatment and this is going to make the last half so much easier. The in app helpful tips and tricks have been a huge help too for when I change my aligners and have questions. Thank you this app!

Overall I am very happy there is now an app. I don’t have to sign in all over again to check my progress. Would like to see pictures of what your teeth are supposed to look like