Contact SmileDirectClub Support

by Baretrip2020

I’m sure if you don’t have any issues with unsupervised teeth alignment than the app and Smile Direct will do you just fine. However, no ones teeth will act exactly as they predicted at the beginning of the treatment. So you’ll find yourself messaging a smile rep on this app and after explaining your dissatisfaction, the app will bounce you to another rep. After reading “how can I make you smile” ten times over, with each time reexplaining the issue, you’ll want to throw your phone through the wall. On top of that, the app does not tell you your progress when you’re waiting for new aligners. So halfway through when you order new aligners (which can take up to two months) do you stay with the same plan? Or stop wearing them all together? The app won’t say. It literally does not know you are still a customer and wants you to order again. The smile reps don’t know either. And they rarely track the conversations when you do get a hold of someone. This is just a rating on the app, I have more reason to not recommend SmileDirectClub to anyone!

by Sheldoree

The app itself does not work. Had to use the website. Unfortunately the app was indicative of the product itself.

They ship you product to make two molds. I knew one of my top molds was not great and was glad I had a second. They sent me aligners using the not so great impression.

It didn’t fit all that great but I went it. About half way through treatment it wouldn’t stay on at all. I contacted support using the website because the app would not work and they said to keep going with treatment and they would send new Aligners. I thought, great they will finally fit!

After 3 weeks passed I finally received the new aligners but so much time had passed I had already progressed to two more sets so the new ones were useless.

Next to the last week and they tell you it’s time buy retainers. Like an idiot I bought three. The top one would not fit at all (surprise). I contacted support again and they asked for new pictures. I sent new pictures and never heard back.

I did however receive a survey and I said I would highly not recommend their product. They followed up and asked why and I stated the facts above. They said someone would be in touch to fix the retainers and I am still waiting (3 months and counting but not holding my breath).

If even one person doesn’t use SDC based on this review then my time writing it has been well served.

TLDR: You get what you pay for. I should have bought Invisalign.

by A!86

I have been with SmileDirectClub for 2 months now and all of a sudden one day I open the app only to see that it’s telling me congratulations on finishing my treatment. I still have 4 months left and and my progress on the app is gone so I chatted representatives and none of them were at all helpful in figuring out why the app is showing this discrepancy. I have emailed them and have gotten no response. I called them and 1 of the representatives told me to check back in 3 days and it should reflect my treatment and progress which it doesn’t. I continue to get the run around from them because they have no idea why the app is showing this and cant figure it out so they just keep telling me check back in a few days, sign out and sign back in, uninstall and reinstall the app, call back in a few days, etc. Out the of 20 people I have talked to and chatted not 1 has come up with a reason why this happened or a solution!