Open ENT app not working? crashes or has problems?

Open ENT Status

Last Updated on 2021-11-03 by Open Digital Education

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Common Open ENT Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Open ENT app on iOS and Android devices. Solve all Open ENT app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Open ENT iPhone Issues and Solutions

Open ENT iOS app crashes, not working, errors
Open ENT iOS app network issues
Open ENT on iOS has black/white screen

Open ENT Android App Issues and Solutions

Open ENT has errors/crashing/not working
Open ENT server network connectivity issues
Open ENT has black screen

Open ENT iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Open ENT app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Open ENT app crashes or not working on Iphone (iOS):

Close and restart the Open ENT app on iPhone
Update Open ENT app to the Latest Version for iOS
Uninstall and reinstall Open ENT iPhone app
Update your iPhone to the latest iOS version

Fix Open ENT on iPhone unable to connect to server/internet connection issues::

To resolve Open ENT network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Open ENT black/white screen (blank screen) on iPhone:

Follow the Open ENT iOS app troubleshooting guide Here →

Open ENT Android App Issues and Solutions

Fix Open ENT not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Open ENT app issues:

Force Stop the Open ENT App
1. On android, goto "Settings" » click Open ENT app. » click "Force Stop".

Update Open ENT to the latest version on PlayStore

Clear Open ENT App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Open ENT app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Open ENT.

Fix Open ENT unable to contact server/ Open ENT internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Open ENT » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Open ENT » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Open ENT on android.

Solve Open ENT black/white screens issue on Android:

Follow the Open ENT android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Open Digital Education, developers of Open ENT.

Verified email

Contact e-Mail: [email protected]

About this app

Enseignants, élèves ou parents, sélectionnez votre projet et connectez-vous avec votre identifiant et mot de passe habituels. – Consultez votre Espace documentaire, visualisez, modifiez, copiez ou supprimez des documents. Version allégée de votre espace numérique et accessible directement sur smartphone, l'application Open ENT facilite la communication entre l'établissement et la maison ! Accédez à vos outils de vie scolaire (projet ENT77 disponible dans les collèges de Seine-et-Marne). Pour contacter notre équipe : support. mobile@opendigitaleducation.