5KPlayer app not working? crashes or has problems?

5KPlayer Status

5KPlayer is the best video player if you need a high-quality and all-in-one HD
video player app for iPhone/iPad. It proves suitable for any kind of OS display
regardless of your iDevices with the maximum resolution of your display.

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Common 5KPlayer Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot 5KPlayer app on iOS and Android devices. Solve all 5KPlayer app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

5KPlayer iPhone Issues and Solutions

5KPlayer iOS app crashes, not working, errors
5KPlayer iOS app network issues
5KPlayer on iOS has black/white screen

5KPlayer Android App Issues and Solutions

5KPlayer has errors/crashing/not working
5KPlayer server network connectivity issues
5KPlayer has black screen

5KPlayer iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever 5KPlayer app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix 5KPlayer app crashes or not working on Iphone (iOS):

Close and restart the 5KPlayer app on iPhone
Update 5KPlayer app to the Latest Version for iOS
Uninstall and reinstall 5KPlayer iPhone app
Update your iPhone to the latest iOS version

Fix 5KPlayer on iPhone unable to connect to server/internet connection issues::

To resolve 5KPlayer network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix 5KPlayer black/white screen (blank screen) on iPhone:

Follow the 5KPlayer iOS app troubleshooting guide Here →

5KPlayer Android App Issues and Solutions

Fix 5KPlayer not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent 5KPlayer app issues:

Force Stop the 5KPlayer App
1. On android, goto "Settings" » click 5KPlayer app. » click "Force Stop".

Update 5KPlayer to the latest version on PlayStore

Clear 5KPlayer App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "5KPlayer app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch 5KPlayer.

Fix 5KPlayer unable to contact server/ 5KPlayer internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click 5KPlayer » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got 5KPlayer » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch 5KPlayer on android.

Solve 5KPlayer black/white screens issue on Android:

Follow the 5KPlayer android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hoa Nguyen Tran Quynh, developers of 5KPlayer.

100% Contact Match

Developer: Ingrow Inc

E-Mail: [email protected]

Website: Visit 5KPlayer Website

About this app

It has large capacity (uncompressed) video playing system to be compatible with large sized video files. - Subscription gives you full access to pro features: create playlist unlimited, ads disabling etc. - Subscription is auto-renewing. After trial days end your account will be charged for the subscription if you won't cancel it. - Subscription will be automatically renewed within 24 hours to the end of the current period. - Application can not make you subscribe without your permission: you can be subscribed only after inputing you account password or Touch ID. You can cancel it at any time in your App Store account settings. - The length of subscription is 1 month. this app is the best video player if you need a high-quality and all-in-one HD video player app for iPhone/iPad. It proves suitable for any kind of OS display regardless of your iDevices with the maximum resolution of your display. With intelligent core, this app deals with encoded HD videos with facility. It has 3 free trial days.