Lexie Reviews

So my mom ordered these from QVC on a whim. I was very appreciative of the previous reviews because they gave me a sense of what we were in for.

As others have said, things reset on their own. While trying to adjust the settings for her, everything reset to factory settings, just two minutes after I had adjusted them successfully. Which made the hearing aids suddenly so uncomfortable she had to take them out immediately.

And of course, what they don’t explain during the sales pitch is you really need a smartphone of your own to make the adjustments, which she doesn’t.

So based on all of the reviews here, and others complaining of the same issues on other platforms, we’re returning them while she can still get a full refund. I do hope these issues get worked out, because she did seem to be able to tolerate them better than other models she tried. It’s a promising product, but not ready for primetime with less tech-savvy older adults.

There are connectivity issues with Bluetooth. Customer support refuses to help. Only a very rude sales person calls and picks a fight by stating absurdities and lies. Worst customer service ever. No one should buy this product until they fix their support department and stop having a sales person answer the suport line. I think this app bit off more than it can chew when it decided to get into Bose hearing aids. My hearing aids are now completely unreliable due to the connectivity issues and they are only a couple of months old. My old pair of Bose worked fine with never a glitch with the Bose hearing app.

Let me start by saying I really like the concept of your over the counter hearing aid product. So when I saw them in the pharmacy I was excited and wanted to check into your app before I purchased your hearing aids however after downloading your app just to take a look at it and see if it’s interface was tolerable to use I got hit with a registration and login that required me to input: first and last name, gender, phone number, birthday and to preform two step authentication. HARD PASS. I just wanted to demo Lexie BEFORE I make the $800+ decision to purchase your hearing aids. I do not like the information wall (it’s like a pay wall but you are giving your personal information instead of money, the company then has the option of making money by selling your information and since there were no TOS before giving this information I can only go with worst case scenario that you WILL be selling my data. So unfortunately I will not be a customer. I will find my hearing aids at a local audiologist.

The hearing aids are great but the software isn’t. I have a problem losing the settings I select and problems pairing the software with my hearing aids. The only solution appears to be retaking the hearing test and starting over from scratch. I have had to do this twice in one week and it is getting a little old. this app really needs to fix their software issues or they will lose customers. Looking at the reviews it seems that many people are having trouble with their software too.

Great hearing aids. I was presented with a decision to buy $4500 hearing aids or $1000 hearing. Totally satisfied with my purchase and the 5 star customer support. However, I can not say the same for Lexie . Lexie is buggy to say the least. Biggest problem I am having with Lexie is its telling me to connect my aids to the phone regardless of the fact I have already connected them.

Another issues is sometimes it doesn’t recognize the are on and I never get the screen to adjust volume or settings.

Suggestion. Improve Lexie along with all the great things you’re doing and you’re going to do well.

While I like my this app hearing aids, I would like them a great deal more if Lexie worked, but Lexie is almost worthless. It will not connect 90% of the time. So frustrating. I can never change the settings because of this. And if you don’t have your case with you to restart them, then you’re totally out of luck. Even with the case, they frequently still won’t connect. this app needs to drastically improve the connectivity between the aids and Lexie because otherwise, once you manage to get a setting, you might be stuck with it forever.

I am using this with the B1 aids which is a very limited feature set in Lexie . I wish you could have EQ or other form of control of the audio gram used by the amplifiers.

Like many people have stated the Bluetooth connectivity does not work well. I have to stop and restart Lexie nearly every time for it to recognize one or both aids.

A major issue for me is that Lexie will not start if you have no network connection. This must be fixed if a phone is the only way to control the aids. I am frequently in remote locations with no signal. This is really unacceptable to not allow control without a network.

I have talked to this app customer service and they acknowledged my feedback. Not sure if they are going to fix some issues sooner than later.

Otherwise the B1 aids work well for me in almost all situations.

this app B2 (Bose): We were at the Segerstrom theater (seats 3,000) for a musical performance. The acoustics can be challenging for the average person. Those of us requiring hearing aids have compounded issues. Internet services in the theater are impossible to access. I opened Lexie and it got stuck on a white screen. I restarted the hearing aids and my iPhone. Nothing. I never got to the “Environments” in order to select my custom settings. I ended up fiddling with the manual adjustments on the hearing aid, but never got the balance I needed.

Now I know if there’s no internet access, like airplanes, I’ll need to wear my more expensive hearing aids.

I finally got an error message:
Failed to register
Lexie is unable to connect to the server.
Please ensure that you have a working internet connection.
Cancel Retry

Control via Lexie is fundamental and needs to be easy access. Solution? …. LOCK SCREEN WIDGET! So c’mon guys, that’s not hard to do. (I managed a work around with a third party launcher, but Dev should add I’d get functionality) In other news, it seeems all the Bluetooth issues people complain about have been solved: after 2 weeks of use, I see no problem. BUG REPORT: 3 times now for no reason Lexie has “self-adjusted” volume down to 10% - no reason for that to happen, that level is not one of my saved environments. Final thoughts: adjustments can’t be made by frequency, just a crude treble/bass, so this may end up as a deal-breaker for me. Of course, what can you expect when you can’t even enter an AUDIOGRAM. Heck, even a $300 pair of iPods allow for that. Sheesh!

Lexie worked fairly well with the B2 hearing aids when I first got the hearing aids about a month ago, except the telephone ring distorting through the earpieces using my iphone SE3.

Now the phone ring comes through the phone speaker, and the hearing aid menu under the iphone bluetooth menu no longer shows the hearing aids connected, apparently because of the recent update which made things worse instead of better. Tried a clean reinstall, still not working right. Unfortunate.

The charger is not well designed: If you try to use it as a storage box without connecting it to a charging power source, it discharges the hearing aid batteries. A pretty easy and inexpensive fix for a competent design engineer.

I had high hopes, but disappointed the Bose company association with this app hasn’t had a more impressive effect.

Please integrate better with iOS face/touch ID. Having to re-enter phone number and password every time you open Lexie is annoying and very confusing for those who aren’t as phone savvy. I spoke with tech support and they did not have a solution. I was able to store the password in apple’s password vault but it’s still 5+ steps to login to Lexie . Very happy with the product overall but this one issue has been problematic for family members.
They are using a 6s with Touch ID but I tried on my 14pro and it was no different.

I really like the hearing aids - fantastic improvement over my 6 year old Signia pair. That said: Lexie consistently has connectivity issues. I know they are connected to my iPhone (via Accessibility sub menu). Not sure why Lexie struggles, but to the point of other reviewers, it would be nice to use Lexie to navigate between environments. I see Lexie was updated several days ago, but I haven’t seen any improvements. Looking forward to having it repaired sooner than later. It really hinders the user experience for a great pair of hearing aids.

Further update: App much improved, but still won’t connect every time or to both consistently. On the positive side, hearing aids passed the Christmas test. In loud, crowded situations I could hear everyone clearly (and easily turn down the volume when things got too loud). Update: After deleting and reinstalling Lexie , Bluetooth connectivity has improved. Let’s see if it lasts. Bluetooth connection is poor — I’ve lost count of the number of times I’ve had to re-pair them, and half the time it shows only one of the two actually connected. So adjusting with the phone is a chore. Hearing test doesn’t appear to exist for the B2 Bose — you’re just supposed to turn on the TV and fiddle till you find the sound you want. No real way of telling what you might not be hearing. That said, I am hearing better, they’re comfortable, and the sound quality is good. If they would just fix Lexie this would be 5 stars.

If you’re inside a metal building, or outside in the woods Lexie will not connect to the HA’s. This is patently ridiculous, since the HA’s connect via BT. Best I can tell, this must’ve been a marketing / data collection -driven “design decision.” Frustrating for this old EE, who often finds himself off-grid…

EDIT: I received an email from the hearX group (who evidently read these reviews). It turns out Lexie WILL connect to the devices w/o a wireless connection; it takes about a minute, which is longer than my patience lasts, evidently. I tested this out in airplane mode and it does indeed work. So, hearX group, I would give you another 7/16th of a star, since I “only” have to miss the first minute of a faint conversation now. 😝

I’m ordering these wires because the ones that came with my this app B2 were too short..Because they were too short the left one had a short from them them coming out my ear and me putting them back in several times a times a day…This actually should be a warranty claim as I had no choice of which wires came with my hearing aids.

I figured out how to connect to Bluetooth consistently! When I turn on the this app app, I toggle the volume on one of the hearing aids up and down. This apparently causes the Bluetooth to awaken and connect to both the other hearing aid and Lexie . I have been able to connect every time since trying this. It is not always very fast, but it is now consistent. Prior, connection was hit and miss. It was very frustrating.

I had been watching and waiting for OTC hearing aids to become available, so was happy to begin wearing them while learning. As a special education teacher, I had experience with many aspects of hearing aid use and cochlear implants. I appreciated the very short, sweet, and to the point articles providing information about hearing loss, types of hearing aids, cleaning and maintenance, and trouble-shooting. As you complete the modules and earn points, you can use those points to buy hearing aid supplies. It pays to learn!

I have had my B2 heading aids for 3 months and they are great!! I haven't had any problem with them or Lexie . I have no problem with connection to iphone going through the hearing device in settings and not in the Bluetooth settings. I am to the point now I actually forget I am wearing them, really surprised me, I hated wearing hearing protection at work!!! I just don't like setting it up for notifications and calls coming through them but I changed that in settings. Highly recommend these to anyone even thinking about getting any.

My main hearing issue is background noise. The filter settings on Lexi just work. I can finally have a conversation in a restaurant and understand what is being said. Lexie is easy to use and the setup of the hearing aids takes just a few minutes. Great product and customer service.

Despite the information on website, this app B2 will not connect with Moto g7. Customer service tried, but then I was told that the last software update caused problems with Motorola. Would have been good info to have before I spent 1000 bucks. I don’t think I want to haul my iPad around with me when I want to change settings.