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by 80's Kid Too

Let me start by saying I really like the concept of your over the counter hearing aid product. So when I saw them in the pharmacy I was excited and wanted to check into your app before I purchased your hearing aids however after downloading your app just to take a look at it and see if it’s interface was tolerable to use I got hit with a registration and login that required me to input: first and last name, gender, phone number, birthday and to preform two step authentication. HARD PASS. I just wanted to demo the app BEFORE I make the $800+ decision to purchase your hearing aids. I do not like the information wall (it’s like a pay wall but you are giving your personal information instead of money, the company then has the option of making money by selling your information and since there were no TOS before giving this information I can only go with worst case scenario that you WILL be selling my data. So unfortunately I will not be a customer. I will find my hearing aids at a local audiologist.

by Hope11314

So my mom ordered these from QVC on a whim. I was very appreciative of the previous reviews because they gave me a sense of what we were in for.

As others have said, things reset on their own. While trying to adjust the settings for her, everything reset to factory settings, just two minutes after I had adjusted them successfully. Which made the hearing aids suddenly so uncomfortable she had to take them out immediately.

And of course, what they don’t explain during the sales pitch is you really need a smartphone of your own to make the adjustments, which she doesn’t.

So based on all of the reviews here, and others complaining of the same issues on other platforms, we’re returning them while she can still get a full refund. I do hope these issues get worked out, because she did seem to be able to tolerate them better than other models she tried. It’s a promising product, but not ready for primetime with less tech-savvy older adults.

by LEVAS

There are connectivity issues with Bluetooth. Customer support refuses to help. Only a very rude sales person calls and picks a fight by stating absurdities and lies. Worst customer service ever. No one should buy this product until they fix their support department and stop having a sales person answer the suport line. I think Lexie bit off more than it can chew when it decided to get into Bose hearing aids. My hearing aids are now completely unreliable due to the connectivity issues and they are only a couple of months old. My old pair of Bose worked fine with never a glitch with the Bose hearing app.