JBL Pro Connect app not working? crashes or has problems?

JBL Pro Connect Status


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⚠️ Most reported problems ⚠️
Not working
50.0%

Something else
50.0%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of JBL Pro Connect Problems 🔥

- No user manual for the Pro Connect app

- Snapshots are not shareable between devices

- Unable to connect new EON 718s Subwoofer

- App sliders mostly don’t work either on volume or EQ

- Requires two pairings via Bluetooth for the JBLPRX one

- Difficulty with trying to move the sliders

📋 9 Reported Issues:

T
Thomas Althouse 2023-08-14

I can use my Motorola phone (Andoid) to connect via bluetooth to the "Control BT" to my PRX One and everything works well. I have a Samsung Galaxy A tablet that will not connect to "Control BT". A red error message comes up saying to update the app but I have used the google play version (12), the l... Show more

L
Lee Henderson 2023-04-19

Last Saturday I provided sound for my friend's 65th Birthday party. All channels were used as vocals and DI'ed instrument inputs. Everything worked to plan until I tried to switch Snapshots as the musical groups switched. When I loaded the 2nd group Snapshot, it all went sideways quick. Following is... Show more

S
SirLanceALot 2023-01-10

—>The IOS “JBL Pro Connect” app can’t find my JBL PRX812w speakers, but my iphone recognizes the PRX812 network when the connect light is blinking. What’s it take to get this to work? All my other brand Bluetooth & WiFi speakers connect up fine.

P
Parkerilos 2022-07-14

Same as everyone else.....the app won't let me control the damn speaker. Thinking how much time I spent trying to fix this gets me really frustrated-for so much money.......

S
Stephen Barnes 2022-07-14

-I can connect through bluetooth and play music through the my jbl pro one but i cant control through the app. -If i connect through the app first my bluetooth doesnt show the speaker or allow me to control audio since i cant connect my audio to it and the app still wont allow me to control any of t... Show more

B
Bartłomiej 2022-07-03

Hello! I have a JBL PRX ONE s.n. T0050-LK000058 Firmware 3.0.6.0 devices on YouTube and on the forum start with firmware 5.x.x.x The problem is that I cannot update the firmware and cannot control the device through the JBL PRO CONNECT app. Half of the functions in the device do not work, such ... Show more

T
Ted Williams 2022-05-08

I just purchased a brand new Eon One MK2 speaker largely based on being able to use the remote app on my iPad Mini or my Samsung Galaxy while on stage. I have installed, uninstalled, reinstalled, paired, unpaired the Pro Connect App both on my iPad Mini and my Samsung Galaxy more times than I can re... Show more

C
Christopher Hibbert 2022-04-30

I always have problems connecting Bluetooth, either one or the other JBL715 EON will connect, trying to get 2 connected is a nightmare, took me 30minutes last night, had to reinstall the app to get both connected, tried to connect this morning, not working, same thing one or the other connected, I l... Show more

J
Jerome Gromacki 2022-03-17

APP does not control PRX ONE Speaker at all. Installed new firmware( Lost count how many times),Tried pairing phone to speaker(nothing). Everything I try Gets WORSE. Can You HELP?

Showing 1-9 of 9 reported issues:

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‼️ Outages Happening Right Now

  • Apr 12, 2025, 09:07 PM

    a user from Ober-Mörlen, Germany reported problems with JBL Pro Connect : Not working

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    a user from Denver, United States reported problems with JBL Pro Connect : Not working

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    a user from Kitzingen, Germany reported problems with JBL Pro Connect : Not working

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