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⚠️ Most reported problems ⚠️

Not working
50.0%

Something else
50.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of JBL Pro Connect Problems 😠👌🔥

- No user manual for the Pro Connect app

- Snapshots are not shareable between devices

- Unable to connect new EON 718s Subwoofer

- App sliders mostly don’t work either on volume or EQ

- Requires two pairings via Bluetooth for the JBLPRX one

- Difficulty with trying to move the sliders

  9 Reported Issues: 😵🆘🛟🚨📢

Thomas Althouse
2023-08-14

I can use my Motorola phone (Andoid) to connect via bluetooth to the "Control BT" to my PRX One and everything works well. I have a Samsung Galaxy A tablet that will not connect to "Control BT". A red error message comes up saying to update the app but I have used the google play version (12), the link via your web site (to google play) and an independant APK to re install it three times. All so the same version and the google play location is where I install my cell phone version from. I can use the Galaxy A tablet to connect as a media player and it plays through input 7. Only the "Control BT" does not complete the handshake and connect. The firmware was updated on the PRX One and no update is available.

Lee Henderson
2023-04-19

Last Saturday I provided sound for my friend's 65th Birthday party. All channels were used as vocals and DI'ed instrument inputs. Everything worked to plan until I tried to switch Snapshots as the musical groups switched. When I loaded the 2nd group Snapshot, it all went sideways quick. Following is the failure mode: * Very limited volume on all channels. I turned the mic inputs (SM58) to max as well as the output (speaker) fader to max (0db). * Buzzing noise coming from the monitor (Connected to the "Pass-Thru). The sound was so bad I had to stop the band mid song and recheck all inputs which were just above muted. It was so bad I had to refund $$ for the event. I've setup the system in my studio and long story short, I am testing for a blown amp section. But it seems it may be a software problem. More to follow..........

SirLanceALot
2023-01-10

—>The IOS “JBL Pro Connect” app can’t find my JBL PRX812w speakers, but my iphone recognizes the PRX812 network when the connect light is blinking. What’s it take to get this to work? All my other brand Bluetooth & WiFi speakers connect up fine.

Parkerilos
2022-07-14

Same as everyone else.....the app won't let me control the damn speaker. Thinking how much time I spent trying to fix this gets me really frustrated-for so much money.......

Stephen Barnes
2022-07-14

-I can connect through bluetooth and play music through the my jbl pro one but i cant control through the app. -If i connect through the app first my bluetooth doesnt show the speaker or allow me to control audio since i cant connect my audio to it and the app still wont allow me to control any of the channels through the app even with it connected through the app first and not bluetooth i have resarted both my phone and the speaker itself nothings worked unless i need to update the speaker firmware somehow please reply asap

Bartłomiej
2022-07-03

Hello! I have a JBL PRX ONE s.n. T0050-LK000058 Firmware 3.0.6.0 devices on YouTube and on the forum start with firmware 5.x.x.x The problem is that I cannot update the firmware and cannot control the device through the JBL PRO CONNECT app. Half of the functions in the device do not work, such as the equalizer, save and select presets, there is no BT Control Pairing function for connecting to the application, etc. I found an old version of the JBL PRO CONNECT application on the Internet V. 0.0.4.7 the device connects to the application, but does not respond to control and does not update, it says that the device has been updated. I did a factory reset, nothing helps. Can you please tell me what to do?

Ted Williams
2022-05-08

I just purchased a brand new Eon One MK2 speaker largely based on being able to use the remote app on my iPad Mini or my Samsung Galaxy while on stage. I have installed, uninstalled, reinstalled, paired, unpaired the Pro Connect App both on my iPad Mini and my Samsung Galaxy more times than I can remember. I can get the app to pair with my new Eon One MK2 speaker but it has no affect on any of the controls making it useless! Is there some magic formula to get the app to work. I have seen numerous posting about problems with the app but I am hoping that there is some simple fix. If not, I will return the Eon One MK2 and go a different route.

Christopher Hibbert
2022-04-30

I always have problems connecting Bluetooth, either one or the other JBL715 EON will connect, trying to get 2 connected is a nightmare, took me 30minutes last night, had to reinstall the app to get both connected, tried to connect this morning, not working, same thing one or the other connected, I look back on the app and for no reason the app says both speakers no longer connected, as if they disconnected when I went from the app to YouTube to play music, I don't think people should buy these for the Bluetooth connect it seems very bad because software is crap

Jerome Gromacki
2022-03-17

APP does not control PRX ONE Speaker at all. Installed new firmware( Lost count how many times),Tried pairing phone to speaker(nothing). Everything I try Gets WORSE. Can You HELP?

Showing 1-9 of 9

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About this app

Dial in your signature sound from anywhere in the room: Set volume levels, adjust EQ settings, activate Lexicon reverb and effects and dbx Digital DriveRack signal processing, customize ducking, save and recall presets and much more.  Whether you’re a seasoned musician, DJ or presenter or just starting out on your live sound journey, JBL Pro Connect makes it easy to tailor your tones for any venue or application.  Using Bluetooth® Low Energy (BLE) technology, JBL Pro Connect gives you complete hands-on control over all of your PA system’s built-in mixer and DSP functions.  Control JBL Professional PRX ONE, EON700 or EON ONE MK2 portable PA speakers directly from your iPhone® or iPad® with the free JBL Pro Connect app.  JBL Pro Connect gives you all of the tools to sound your best, right at your fingertips.  The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. ; any use of such marks by JBL/HARMAN is under license.  Build your ideal PA system by syncing up to 10 PRX ONE, EON700 or EON ONE MK2 speakers.  The JBL Pro Connect app is free for life.  Download today and take your stage sound to the next level tonight.  For decades, top touring artists and recording studios around the world have trusted JBL speakers to express their music with power, precision and truth.