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by RainbowLovelyxxx

It’s rare for them to be on time. I’ve waited ten to more than forty minutes after the time span. I understand there might be traffic but more than forty minute wait?
There’s times when I check the app it says the bus is getting closer then all of a sudden I get changed to a different bus that’s really further away and then again to the bus close to me and then again to the further one that’ll make me wait another twenty minutes.

There’s times when they try to cancel on you. Why? It’s scary when it’s getting late and dark.

by Reitsh

When you type the location of the place you are going to, it’s not like you can type the landmark, they would ask specifically for the address of the place. The drive itself is nice and the shuttle is clean. The problem is the people and the app. I was supposed to be picked up in a location but it won’t tell you the exact location. I waited for 20mins for my pick up coz the text told me the driver is on the way, then it won’t tell the specific location to be picked up.

by Gael MacGregor

There is no list of actual pickup locations where your vans stop. Putting in start/finish addresses that are within the service areas is useless. The app doesn’t say which stops(s) are closest to the address you plug in; it simply says sorry, you can only book rides within defined zones. Well, the addresses ARE within the borders of the zone. You’d think that listing pickup/drop-off points would, like bus stops, be part of the app/services. Instead, you keep them a mystery. 🤬