Contact Microsoft Translator Support

by NaokaTarema

The whole reason I tried this app was to have the “share to translate” function that Google translate didn’t have, but it doesn’t work at all. It always says that I’m not connected to the internet, and the translation options aren’t even visible when you tap on the language spots (it’s just a blank screen that comes up, and if you select done, it goes to auto-detect and Spanish. I only have Japanese downloaded for offline use, and Spanish is still the only blind selection that comes up even on airplane mode).
Additionally, there needs to be a way of checking the readings for the kanji for trying to learn the language, on the image itself. When I bring an image into the app itself to actually make the translation work, there’s no way to have the overlay show Romaji instead of the nonsense translation it puts over the text.

by Bahamutlives22

This app is an abomination and an afront to modern language. I needed this app to translate some Russian and Ukrainian language books I'm selling online. I get it. Cyrillic alphabet is difficult to translate and hence why I downloaded this app, thinking it would help me facilitate that translation. Turns out I was just deluding myself. It flat out couldn't translate the Russian and Ukrainian text. So I tried to translate a German book. The app thought I was trying to translate French to English. French and German? Two very different languages. Okay, then I tried something very. Spanish. It can do Spanish right? Nope. The app thought I was trying to translate Italian to English. Seriously? At this point, I think Microsoft is playing a prank on me by releasing this laughably terrible app. I'll stick to Google Translate. It got the jobs I need done and with zero frustration.

by Chowowz

Not sure why they don’t fix this. It’s been over a year and I’ve reported this bug several times. Repro: take screenshot > tap on preview image (iPhone X) > share > Microsoft translator > hangs trying to translate.

Since it hangs, there’s an option to tap to open the app, but if you do, it takes you to the camera mode! You still have to tap on images > choose album > look for image > select > translate.

This is the worst UX for translating an image. Why not just open to translate? Why not swipe sideways to toggle through photo album? Why the hang when taping the share to ms translator? Why? Why? Why???? Are there any product designers actually working in this team? This is unacceptable. Great technology, but lousy execution and UX. No dedication or love from the product builders.