Contact Metro North Train Time Support

by Cheryl-mg

It’ll show you the scheduled times of trains. That’s it. No delay notices or time estimate for arrival. Most reliable way to tell is the map that shows where the train is currently at, so you can guess when it’ll actually show based on that. Once the train time expires, like a train scheduled at 9am, 9:01 its bumped off the schedule even if it still hasn’t arrived at station so you don’t get any further info on where or when its arriving. Alerts are rarely updated and give bogus general delay times. A lot of my trains have had service changes to include more stops because they keep running late but that doesn’t show on the app. It would be helpful to know on a delayed or extended train when you are actually going to arrive at your destination.

by Noah J. Ortiz

Id say 9/10 times the train times arrival is correct. For a task so simple, its unsettling to have to admit this app isnt entirely reliable especially in a city where every minute counts. To be sitting somewhere and waiting 45 minutes or to have missed a train that wont come until the morning because of an incorrect train schedule is not acceptable. Its not cool. Save yourself the stress, try another app or two as i am doing rn. It is my fifth time waiting for a train coming 40 minutes later. I wont even mention how many times ive missed the last available train to North White Plains.

by Blaze Birch

I kept thinking Metro North was taking an awfully long time to add late trains after Covid, because the last train listed in the app was 11:35. I complained to a friend, and she said the 1:55 am was actually already there. Sure enough it was listed on the Metro North website, but not on this app even after updating.

What good is a train schedule app with the wrong schedule?