Contact CapMetro Support

this app is okay when it works. it’s nice to be able to buy tickets, view schedules/routes, and see mostly accurate live bus movements. i’m glad for the cashless, contactless options. the QR tickets scan on the bus maybe half the time, though that may be a scanner machine problem. but the very basic, essential trip planner feature is terribly inconsistent and quite frequently doesn’t give me “bus only” results - even when the start is a bus stop/depot, the destination auto-populates by name, the walking distance/transfer/etc parameters are maxed, and my trip is within them. i have learned to use apple maps for planning, which never has these issues. it’s incredibly frustrating and time-consuming trying to get it to work so i can save/quickly view/follow a trip (and busing already takes usually 2-3x longer than driving). these issues aside, public transport is already very taxing for me as i am disabled. additionally, NONE of the KIND clinics auto-populate, which means that other LGBTQIA2+ who rely on bus and this app may not be able to access their healthcare.

To whomever is developing this app for updates, here’s a tip: STOP ELIMINATING PREVIOUS OS FROM THE UPDATES. Thanks to your shortsightedness, my app won’t open half the time. When it does, I hate to spend 20-35 minutes opening it, waiting 30 seconds for it to close out without getting any farther than the loading screen, force closing it, and trying again. And again. And again. Ad nauseam, until I can finally open the passes I paid for and show the drivers. It’s obnoxious and stupid and UNNECESSARY. Put the old OS back, or make it so we can revert to the earlier version. The iPhones gen 6S and earlier can no longer update to the current OS, because the insatiable greed of Apple is apparently as stupid as the update you just made. This is not sustainable. I will not be forced to spend hundreds of dollars to buy a new phone simply because developers can’t pay attention to what they’re actually doing to the people who USE this platform. Get your crap straight.

Cap metro, please re-make this app. The experience for a local as well as an out-of-towner is frustrating, cryptic, and unhelpful. The only part of this app that I was hoping to use was the schedule, but it was difficult I understand, glitchy, and totally unhelpful. I want to be able to see how soon a particular bus will arrive at the stop closest to me, so that I can walk outside and catch it right on time (or be out there a few minutes early). Unfortunately, I couldn't figure out how to use this app for that, as the schedule feature is impossible to read or understand or navigate. It assumes I am familiar with every route in austin, rather than only being familiar with the stop close to my house. Please fix this, capital metro, making the busses easier to use will get more people using it than your weird bus ads.