Contact Zenni Support

by Carrie35

I’ve been a customer for the past year, I loved scrolling through the glasses to see if there is a something that catches my eye. The new update has made that impossible. There is no sort feature, the filter has removed the category of “all plastic” and “all metal”. The glasses are now in a single column instead of the double from the previous version. They have the chat not at the bottom of the screen so the next page is not accessible. I guess I’m not going to getting any more glasses. I’ll just keep the ones I have now.

by Heavy Melon

this app is a joke, use their website! don’t waste your time testing their crappy app for free.

worst sign-up experience ever. not only does this app not play nice with autocomplete, the password field isn’t recognized as such so you can’t even save your password in icloud keychain. then the autogenerated password won’t work because it’s more than 14 characters long…. there is no reason for a length maximum so zenni’s security practices are out of date or their database is a dinosaur.

in the end i couldn’t even sign up for an account without getting a vague error “Socket timeout has expired” repeatedly so i had to sign up on the website. when i tapped “rate the app” from within the app the app store said “that app is not available in the store” so they must have a stale link too.

clearly they didn’t even do the most brain dead testing of this app.

by Mencar.fm

I’m a truck driver who normally orders through phone decided to go this route and get new glasses and save money as advertised (but I didn’t really) compared to Dr Tavel first order description through phone didn’t give all necessary details ( my fault for not doing order on a true computer) so I got children size frames I said ok sent back in redid order at home computer second frames sent defective hinge with a screw that isn’t all the way through striped as it won’t go in or come out bad quality control I get that this is a mail service after sending a bunch of pictures (twice) and you can clearly see the issue there still wanting glasses sent back so they can look for themselves as you repackage pay for shipping going and coming And a customer service reading of a teleprompter hearing me but not listening What a mistake should have just payed Dr Tavel got to use insurance less headaches $200 waist of time