Contact Lowes Foods Support

by Tatertotterton

I understand businesses and organizations need to refresh and update periodically, and typically I’m a big fan of eagerly trying something new, but the new version of this app is way too disorganized and frustrating. There are a LOT of reasons, but one big one for me- In the previous version, my cart was organized by type of item ordered: meats, deli, pantry, household products, etc. That allowed me to quickly see if I’d ordered something by mistake (think the Mega stack of Pringles vs. the original sized can. I don’t need both) I’m spending far too long just getting my order together, because now the cart displays in the order you added an item instead. There was very little advance notice of the change too. I was just locked out of my app one day. If there is no way to restore the previous version, I won’t renew my subscription. It’s a waste of time.
I will say this one positive thing though: my shoppers have all been wonderful, and this new version allows me to leave them a note.
App developers, instead of making such sweeping and poorly thought through changes, why not just add something as nice as a place to thank your shoppers to your original, easier, and less time consuming version?

by Quan24

Signs me out randomly, so every time I'm in store trying to clip a coupon, I usually have to sign back in. Not to mention that once I'm finally signed back in, 99% of the time when FINALLY I go to clip said coupon, instead of actually clipping the coupon it gets stuck in an infinite loading process during the clipping process. So the coupon never is actually clipped. Then I have to go and complain to management and get them to override the purchase and manually give me the discount. Every. Single. Time.

Oh and did I mention that EVEN IF I somehow managed to clip these coupons, I can't even use my LINKED phone number to pull up the digital coupons?? I have to pull up the app (which doesn't work) and scan the barcode from the app (which still doesn't work because like I said previously...the coupons rarely (if ever) actually with even I try to clip them.) As much as I love Lowe's Foods, this app pisses me off to no end. Do better.

by BarneyMae

Among all the grocery store apps I use(6 others), this has become the worst of them all. It is hard to navigate, hard to just figure out where items are to be found and just plain aggravating. The old app was so much better and I hope that this version can be reverted back. I do all of my grocery shopping on Wednesdays for the next seven days until the next specials appear for the following week. This app irks me so bad to use that I pretty much skip the Lowe’s Foods ads.