The Essential Reviews

I was so excited about Move - this is everything I would have wanted in a grocery delivery and could have seen myself ordering weekly for all my lunches, plus occasional dinners. Unfortunately, their shipping took 4 days instead of the advertised 2, which is an issue when trying to do meal planning. Given that the items were in transit for so long, I was concerned about the safety of the refrigerated/frozen items and was frustrated when my emails and texts to CS (no phone number to call, of course) went unreplied until the next day.

Worse still, there are NO dates on any of the products, so it’s impossible to know when something will go bad or needs to be frozen. I emailed CS asking if they could provide estimates on how long I could expect my items to be fresh and they took days to reply. When I did hear something, they either ignored my questions by replying with a blanket apology or they gave contradicting information - they seriously told me all their food was good for “at least six months” before walking it back!

I’m sympathetic to the challenges of a new, small business but when your CS can’t own up to any of the issues or even respond in a timely fashion, then I won’t be a customer. I was hesitant to post this review, but I know I couldn’t find any reviews before I signed up, so I wanted to provide an honest account about my experience for others.

I signed up because the service sounded neat, however you couldn’t view all their products unless you created an account. As amazing as their offering might be, it sadly doesn’t fit into my dietary restrictions, and there aren’t enough other products on Move I’m interested in. It’s stated in TheEssential description that subscription is free the first month and until your first purchase. Now after creating an account I never made a purchase and after seeing the product offering. I also swiftly looked up their cancellation policy to ensure I don’t get billed 95$ a year for something I would not be using. You cannot cancel from within TheEssential or website. Instead you have to access a cancellation link from their faq from a browser. The FAQ link is dead on the homepage, but becomes accessible after member login, and canceling takes you to a type form saying someone will review your request in 24-48 hours. For something that you pay a 95$ subscription for - for ‘premium items’ - I expect premium customer service, and that includes being able cancel my account immediately…

***HOW DOWS A 4 YEAR OLD APP NOT HAVE ENOUGH RATINGS TO DISPLAY??? LET THAT BE YOUR FIRST WARNING SIGN!***signed up for a free 7 day trial, but since I didn't recieve my items within 7 days I was charged the yearly fee. Since I had ended up paying even though I didn't want the service, I decided to give it a chance. The food is not good, does not have the proper labelling per FDA requirements and is not packaged well enough to withstand shipping. Every order I recieved was incorrect or leaking/damaged. Customer service is nearly impossible to get a response from. When you do, they give you a credit rather than a refund. I was not able to figure out a way to redeem my "credits" -- They do not appear automatically on the next purchase. There is no other way to leave a review anywhere else on the quality of their products or their customer sercice, which is why I'm doing it here. I am out a couple hundred dollars which is totally my own fault for giving the service a few chances. Hopefully my review will convince you to stay away as well.

Google this company and you will see nothing but bad reviews-- that's why they have no place online to leave feedback.

It’s already been a week and I still haven’t gotten my order. I’m going to keep using it in hopes it gets better, but when it comes to food, it shouldn’t take a week when you can order local and get groceries in the same day. It’s a great idea and all their stuff sounds really good, but it’s not executed very well yet. Also, a lot of the good stuff wasn’t in stock which was really disappointing. We’ll see what the quality of the food is like once I finally get it. 🤞🏼

Inventory is limited but the quality is amazing. Love shopping here. TheEssential could use some love and so could the shipping but they are things that will get ironed out eventually. Great concept and I hope they continue to make it happen.

Makes it super fast and easy to order. Can’t get enough of Move.

Products are good, shipments are packed well enough.

Shipping is free after 5 items, 2 day. The problem is that they will regularly wait weeks to ship. If you’re trying to “plan” around any of these ingredients or meals you can’t since they are extremely unreliable.

Very well   ‍  

Every single item I clicked on was “unavailable” or “ship by Christmas.” Who wants to pay for that “luxury?” I cancelled my membership within minutes.

Some of the products are great, others are so so. If you have any questions, don’t bother contacting them. Nobody ever responds.

One no show.
Second one gross, melted. Literally a box of smelly fish.
Third hasn’t shipped yet.

I think this is a scam.

Inventory is never available and canceling is a nightmare.

Order never come as expected … I’ve waited 30days for food orders that say in stock … I have yet to receive a food order that has everything I ordered … ordered wine glasses that said ship in Jan’21 … and have to see them now Feb.19th. … have emailed twice for issues with no response … you need to improve your service or people will leave.

Nicely done​   ‍  

Nice work       

As a premium user ​‍  ​‍  

No complaints ​ ‌ 

Great application   ​‍ ​  

Goooooooodddddd ‍        

Liked it    ​    

Works beautifully  ‌   ‍ 

I would recommend‌