Contact Run Across America Support

The app needs a lot of work!!!! The interface is not user friendly. When you log your results, there is an option to add a photo, but the photo never appears with your results. You can take a selfie after posting your results, but there are no privacy settings so your selfie is posted with your teams, but is also posted publicly!! Why isn’t there an option to ONLY display my photo to my teams? Or to keep my photo private? There is also no means for interaction with your team. A team message board would be nice so we can post encouraging comments to one another. It would also be nice if you could send a challenge to another team member or to the entire team, or even just make a team goal. The only team function is that we can see the total km run. Surely you can do better than this??

Went for a hike and when I had finished and hit stop, it would not let me select “mark as finished.” I’ve closed out the app, restarted my phone and still when I open the app back up it’s still still stuck on my last run. I can stop the time, but I can’t finish the run or close out the app. I can’t use it to track any future runs because it’s in a loop that won’t let me close it out. My only option is to delete the whole thing and start over. I’m better off tracking it all myself with my usual running apps.

I have been on a few runs since the most recent update and each time it has messed up my run distance. It seems that when I get to 5km it all of a sudden changes to 3.1km and so I am not getting credit for all of the distance I am trying to track for a challenge. I have tried to dispute the times but no one is replying to me and I find it frustrating. This app was great until the most recent update, and I will be trying a different app.