Contact Cabela s Support

by Jbrad128

It took me 4 tries to make a purchase using a gift card.
Try 1- logged in, inputted the gift cards, zero balance owed (gift cards were sufficient to cover the whole transaction), it wouldn’t allow the transaction to proceed and demanded I input a credit card (CC).. ok... don’t know why when nothing is owed, exit, start over.
Try 2- assuming there was some glitch, repeated steps in try 1, same result. Exit. Start over.
Try 3- inputted CC, indicated I did not want CC # saved, reinputted the gift cards, the app again demanded I input a credit card... what?! I just did this! Exit. Start over.
Try 4- inputted CC, selected save, reinputted the gift cards, transaction processed.

Problems for you-
- I’d guess your transaction abandonment rate is incredibly high.
- I can also tell you the majority of my family members would not have the patience to go through all that, nor to comprehend that it could be that terrible.
- What about folks with no credit or debit card (the unbanked)? Consumers might mistakenly think they can give a gift card to them... a terrible idea if they expect to use it online.

I like Cabelas, overall, which was I’ve been so specific in my review with the hope someone competent will read it and fix the problem, or that someone might read it and get their transaction processed with less grief. This was the worst checkout experience I’ve had in years and I do a lot of online shopping. Good luck!

by M1234dse543

So it appears the worst of the bass pro app has become the Cabelas app. Why issue promotions and discounts when you app can’t handle the discounts properly. I end up having to call in to customer service to place the order because the app can’t properly calculate discounts. I had a good wish list of items I used to buy frequently this way it was easier to reorder and I also used it for things I had in mind for future purchase by myself or others if they needed gift ideada for me. My list is gone. I don’t see the ability to add things to the wish list....one of my biggest grips about the bass pro list. And now. My points are wrong. Way too low. #2 on my bass pro app gripe list. And my purchase history is gone. So far I’m not a fan but at least it now saves your user name and pass word and doesn’t make you log in on every change of screen. Not sure I’ll continue to use this app. Very disappointed.

by 86435692

I assume that anyone who thinks this app is worth 5 stars has either been paid for review or maybe they are just used to the same bass pro garbage they have been dealing with for years. Just in true bass pro shops fashion they are slowly destroying everything that used to good about Cabelas and replacing it with inferior quality. App is slow this is the second time they had taken away access to points and existing shopping carts and wish lists. Why they created an entirely new app we may never know. I guess they have a lot of money to spend but still can’t figure out how to do anything right. I just hope and pray that outdoor sporting companies can find a way to keep growing and taking sales away from bass pro.