MercuryGO app not working? crashes or has problems?

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I have a problem with MercuryGO

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Summary of MercuryGO Problems 🔥

- The app requires the use of the phone, which can be distracting while driving.

- Scoring can be inconsistent and may drop even after a good drive.

- Customer service can be slow and unhelpful.

- The app may provide faulty readings for some categories, leading to inaccurate scores.

📋 8 Reported Issues:

C
Cdl 2024-01-04

App does not work on Androids, keeps telling me to turn on location, it is on. Cannot open app and now messages I will lose my discount.

T
Timothy D Wold 2023-10-06

Can't upload app because it says it won't work on my phone., But won't tell me why.

C
Cristina Montano 2023-08-08

I am having trouble getting the code from the mercury go app

C
Cristina Montano 2023-08-05

Please help me get into my mercury go app

⚠️ Troubleshoot | Report Issue ⚠️
C
Cristina Montano 2023-08-03

I can’t get into my mercury go app

B
Betsy O'Toole 2023-05-27

49% when I have been right along in the 90s!!! I pull in the parking lot where I work and with the car running but NOT moving I use my phone before I go into work. It's been recording phone use while driving!! Lately I walked into my kitchen picked up my phone. My kitchen is near the garage where my car is and I get a message that Mercurygo is recording my trip. So how is that? Not even in the car!! I'm not a fan of this app. I think it might be setting me up for failure.

L
Lamar Keller 2022-09-19

I downloaded the app, but it is not compatible with either of my Android phones. One is Android 8, and the other is Android 9.

E
Elisabeth Wharton 2022-08-03

Can’t log in. Received an email from MercuryGO to setup the app but it says doesn’t recognize my info. Same info as on insurance. Tried several times, over the past 3 days, restarting phone, deleting app and reinstalling but nothing works.

Showing 1-8 of 8 reported issues:

Have a Problem with MercuryGO: Safe Driving App? Report Issue




Common MercuryGO Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. MercuryGO iPhone Issues and Solutions

  2. MercuryGO Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: customerservice@mercuryinsurance.com

Website: 🌍 Visit MercuryGO Website

Privacy Policy: https://privacy.mercuryinsurance.com/mercurygo-privacy-policy.html

Developer: Cambridge Mobile Telematics




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