MercuryGO: Safe Driving App Reviews

by Missing Ananda

Does it recognize email address or phone number even though I do have a online account that I just accessed.

by Person 92)4&39274&2

After I change a trip to passenger, it still keeps my score lowered. I can’t control what other people do in their car while I ride with them…. Fake and phony imo

by Poppy4580

MercuryGO does not work. Will not recognize my email or phone number so is perfectly useless.

by Momomocat

After slow speed and 5 stars drives, scores still drop without any explanation. The most poor accuracy app I ever saw.

by Tizoc89

Does not recognize phone or email. A waste of app. Even when I went ti the internet directly and logged in.

by Scott In Frisco

Scoring has been incredibly inconsistent. Scores sill drop after a 5 star drive. Over 2 weeks we dropped 30 points with the same amount of driving and no change in the typical # of stars per drive. The trends in MercuryGO show all 90+ during the time the score dropped.
We were already less than impressed because it took almost a month and multiple customer service calls to add one of our drivers. It’s never good when customer service calls and say they have no idea and can’t do anything about it. MercuryGO was part of why we went with Mercury in the first place. Now it will probably be one of the reasons we leave.

by 66Buick

Does not recognize me email or phone even though my account is active and paid up.
Doesn’t work.

by Sassrzen

I’ve downloaded this twice and it doesn’t work. Thanks for wasting my time. Yes I am a Mercury policy holder, have been for a few years and my agent is the one who told me to use this crappy app

by Jay2520

App won’t work . I’ve created and recreated an account for Mercury to pay my bill. No luck. App won’t let me log in using my number aNd or email address on file. Please fix so you can keep your customers

by J5123G

Not worth it. Major hassle and no savings for driving near perfect.

by Sí Se Puede!

I downloaded MercuryGO twice, I tried to create an account to be able to sign in, but it gives no options to do that.
It just say to sign in with phone or email, and then ... sorry we don’t recognize this number.
Ok... how do I create an account then 🤔

by BigZ69420

The rating system makes no sense, no matter how manny 4 and 5 star drives I have and have, and all of my grades in the high 90’s I still have a low 40’s driver score. I don’t know what I possibly could have done so wrong to drop my rating that much, and have no way to raise it with numerous 5 star drives it doesn’t increase.

by DeDeGammy

Get lots of phone distractions while driving if my dexcom diabetic app sends alert. Also, if vehicle is stopped in parking lot and not in motion, if phone is used, it dings your score. Also, it didn’t “see” that a family member was registered. Her data was lost. Speed limits incorrect in some areas. Need a way to mark those tobecorrected!

by Time Issues And More

Like the other reviews say. You can have all great scores. Suddenly after two weeks score drops down to so hard so they don’t have to reduce your policy cost. Interesting is they did that on a day when I wasn’t even driving. I was a passenger which they also tagged my drive as. So how can my score drop over 30 points on a day I’m only a passenger ?????? Huge scam don’t bother

Update:
MercuryGO does still not make any sense. It can drop you points when your are not even in a car. Let alone driving.

by Concern Auto Insurance Holder

Two question that ask you
Phone number
Email
Both do not work on a apple phone
They are telling me there is no account that is associated with these items.

Come on guy step up your game

by MacMortal

This apps not working

by CDL1971

App doesn’t recognize phone or email at all. I will download a third time to see if it works.

by NoMoreWaze

If you have the map on? You’re using your phone. If you have to dial a number to get into a gated complex? You’re using your phone. Stopped and waiting outside a store? Or for someone to come out? Using your phone. Your kid or someone else is using your phone when they’re in the passenger seat? Yes, you’re using your phone.

Ok the last one is more easily avoidable. The other scenarios, not so much. And Yes you’ll be dinged every time.

The majority of my drives are 5 stars. Also have a number of 4s because of the whole using the phone nonsense. As others have mentioned in these reviews, MercuryGO will drop your rating like a rock which is quite arbitrary. Oh, and you can forget about the rating ever going back up, it won’t. One drive of 4 drops it down. 5 5-star drives, it isn’t going back up.

Then again, why would they want to give you a reduction of premium on renewal?

by Ed-IN-Texas

MercuryGO doesn’t work very well. I got a 40 for turns which were two turns on green arrows executed at a slow speed and got a 43 for hard braking when all breaking was gradual. The last week’s score was 97, this weeks was 40 based on one trip and my average went down to 40 based on faulty readings of two categories while all other categories were 100. It’s not worth a 5% discount since MercuryGO isn’t accurate.

by Ryguymcmurphman

Great way to save money for good drivers and even better it’s a great way to keep tabs on your young drivers in your household. I can see where they are driving and how well they are obeying speed limits and picking up their phone while driving. Easy to use and if you have a bad driving trip as a passenger you can easily disregard your that trip so it does not harm your score.