🏷️ About: Access Link is the “wheels to the world” for customers with disabilities in NJ and using the service to travel just got easier! Make, pay for, monitor and cancel your Access Link rides all on the mobile app. Information and Reservations available at your fingertips.
NJTAccessLink doesn’t provide estimated pick up or drop off times like on the website. This makes using NJTAccessLink unrealistic when more information is available on the website. I tried reporting the issue to customer service. Their response was to get very defensive and say that NJTAccessLink is new. I know it’s new. I’ve noticed a problem and wanted to report it so it might be resolved. They couldn’t even take feedback about there being no Face ID and/or Touch ID functionality. All customer service did was give me an attitude and repeat what I said. I know there’s no Face ID or touch ID functionality. I’m just reporting it so that Access Link can consider adding it in the future.
Very unprofessional representatives. I don’t have much hope for NJTAccessLink going forward.
Constantly hangs when trying to connect - literally, 100% of the time. I have never been able to connect without repeatedly entering my information.
And that isn't even addressing the ridiculously understaffed driver pool of the service itself.
NJTAccessLink is consistent with the low quality service NJT has been consistently providing its most vulnerable riders with.
As a user of access link, the quality has diminished in recent months. One driver has blocked traffic several times, drives like a tortoise and has always dropped me off last and give me dirty looks. She should not be driving period! I am always late to my classes, this is unacceptable! Please fix your company!
What is surprising is that ACCESS LINK is wasting money on NJTAccessLink. NJTAccessLink shouldn’t even exist because it does not work. when you hate the feature remember my ID NJTAccessLink is so stupid. It cannot even do that. Way to go ACCESS LINK. Keep wasting money.
Have tried going thru Customer Service to No Avail.
App just says loading is will not open
I bought a brand new phone so I shouldn’t even have this problem but I can’t even sign in
NJTAccessLink is no longer accessible on my iPhone NJTAccessLink opens and voiceover no longer works with NJTAccessLink .
When I open the downloaded app it expects me to already have a user ID. Why can’t I register straight from NJTAccessLink ?
Its useless dosent help for any thing no time table all day long round trip its wasting of time and very complicated even to down load its sucs ????!!!
Crashes often, won’t refresh. Map does not refresh automatically and have to switch back and forth to refresh. Can’t add locations and have to call. Call wait times are longer than 10-15 mins.
Hello NJT it’s been awhile since an app version update for the iOS version. NJTAccessLink is great but it crashes and says not connected. Hope you fix this soon with an update thanks take care.
It would be nice if we could reach the driver via text.
pleas make it easier to sign in
I an a newer user of NJTAccessLink (Nov 2022) and it seems that many (but not all) of the problems described have been fixed for IOS.
Reservation was not hard to make but I am wondering how long I must wait for request to be confirmed. It wasn’t immediate. Repeat- confirmation of request; not confirmation of ride.
Also, I don’t know anything about EZ Wallent and NJTAccessLink did not provide a link to sign up.
For those interested, I noticed that rise arrival information is available if you text your ID number to 41411. I haven’t had my first ride so I don’t know if it works.
NJT Access Link does not appear safe based on available data.
JustUseApp Safety Score for NJT Access Link is 0/100.
This assessment is based on our NLP analysis of 68 user reviews.
Combined with the app store average rating of 2.8/5.
NJT Access Link does not appear legitimate based on our analysis.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for NJT Access Link is 0/100 .
This conclusion is based on analysis of 68 user reviews.
Make, pay for, monitor and cancel your Access Link rides all on the mobile app.
Information and Reservations available at your fingertips.
