Contact NJT Access Link Support
Company Name: New Jersey Transit
About: Access Link is the “wheels to the world” for customers with disabilities in
NJ and using the service to travel just got easier!
Make, pay for, monitor and
cancel your Access Link rides all on the mobile app.
Information and
Reservations available at your fingertips.
NJT Access Link Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit NJT Access Link Website
Privacy Policy: https://www.njtransit.com/privacy-and-terms#privacy-policy
Developer: NJ Transit
3 Most reported problems 😔💔
No estimated pickup or drop off times provided like on website
by Ash Rein
The app doesn’t provide estimated pick up or drop off times like on the website. This makes using the app unrealistic when more information is available on the website. I tried reporting the issue to customer service. Their response was to get very defensive and say that the app is new. I know it’s new. I’ve noticed a problem and wanted to report it so it might be resolved. They couldn’t even take feedback about there being no Face ID and/or Touch ID functionality. All customer service did was give me an attitude and repeat what I said. I know there’s no Face ID or touch ID functionality. I’m just reporting it so that Access Link can consider adding it in the future.
Very unprofessional representatives. I don’t have much hope for this app going forward.
Dated, buggy app
by DannyMcO
Constantly hangs when trying to connect - literally, 100% of the time. I have never been able to connect without repeatedly entering my information.
And that isn't even addressing the ridiculously understaffed driver pool of the service itself.
The app is consistent with the low quality service NJT has been consistently providing its most vulnerable riders with.
Horrible Delays and Slow Drivers
by MadMarple101
As a user of access link, the quality has diminished in recent months. One driver has blocked traffic several times, drives like a tortoise and has always dropped me off last and give me dirty looks. She should not be driving period! I am always late to my classes, this is unacceptable! Please fix your company!
Have a Problem with NJT Access Link? Report Issue
Why should I report an Issue with NJT Access Link?
- Pulling issues faced by users like you is a good way to draw attention of NJT Access Link to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a NJT Access Link customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using NJT Access Link.
