Contact QuickBooks Money Support

I have been a long-time Quickbooks Online customer and I now have a Quickbooks Cash account connected to my Quickbooks Online account. The process of getting of a debit card sent is VERY lengthy, I’m 2 weeks waiting and no debit card yet. The customer service rep I’m working with suggested I download this app to quickly connect with my Quickbooks Cash account. However I am unable to log in with my existing Intuit / Quickbooks account! I get the error ‘Email Already Exists’....yeah, that’s the point! I should be able to log in to my existing account to access my existing funds. If you’re reading this review, I HEAVILY discourage getting Quickbooks Cash or Money for Quickbooks. It is not easy to access your funds, nor pay vendors, or even log into your existing account. This was a very poorly executed initiative and it puts people’s livelihoods and reputations at risk. I cannot pay my vendor TODAY with the cash I got YESTERDAY. I would have to wait 3-5 business days to transfer the money to my regular checking account.

I initially signed up due to what I thought was convenience being offered but ended up being the complete opposite. I was previously able to send and receive ACH transfers and a few months in they restricted the service from my account with no explanation or reasoning (they said they couldn’t provide one). Deposits took forever to clear. Customer service is a pain, most reps are rude, unaware of how to problem solve or answer questions and just tell you whatever to get off the phone (if you can get them on the line) or just blatantly ignore you. I attempted to delete my account in January they told me it would be and was deleted yet it’s currently April and I’m still receiving account reviews. I’m unable to access my account via email to do it myself since that’s all they accomplished so essentially they’re getting credit for a dead account in my name. Truly wouldn’t recommend to anyone whatsoever.

Absolutely avoid using them. I saw the other negative review and was hesitant to use the apps. I’ve been using smaller transactions from an account I own to test drive things and see how smooth the transactions occur. All was well until I placed a slightly larger amount in (under $2k). The money has long since posted from my outside account and is still showing pending in Money with no timetable for release noted. I assumed the delay was due to the banking holiday on Monday, so I sent another smaller amount to verify. It processed the same day. I called customer service, and they were completely clueless about the app and for over 10 minutes, asked for identifying information I don’t have. We both realized the app obviously sent a request for callback from the wrong department. After transferring, the new person was equally unhelpful. They stated “because the amount is different from other transactions it’s under review.” First, their transfer limit is advertised as $250,000. Holding a transaction of under $2k indefinitely is asinine and shows just how much of a nightmare things would be if I were to have used them as my main account. AVOID AT ALL COSTS. I’ll be closing my account with them as soon as the money is returned.