Contact VeryFit Support

Until recently, the Very Fit app supported my smart watch...ID207. Several online sources indicate the app still supports this model. However, the notification on my phone indicates it no longer supports that model. Any suggestions?

My Octandra Move smart watch does not change from the larger image to the smaller image correctly. The smaller image shows 1028 and that’s exactly how it came in the larger image shows the correct time. This is in the original first setting and also in the one that has the deer, the other two settings go from large to small correctly. I need help with this.

It’s not connecting. Completely useless - always disconnecting. What kind of company has no costumer service. Is this a scam or joke? The product is completely unreliable

I am not able to change watch faces. The message is 'no records'. My watch is GTX 12. I have reinstalled the app three times, and re-started the watch twice.

Veryfit app locks up when tracking walking or biking (sync'd to Google Maps and Google Fit). Using Pixel 7 with either android 14 or 15 same issue. Watch is GTX12. Watch continues to be in exercise mode(s) and count steps but app on phone stops working and shows error message with hints on how to fix but all settings are as recommended. Uninstall/Reinstall nor any combo of Unbind and power off phone or watch helps. The same phone works perfect with a T60 watch and the GloryFit app. I like the VerfFit app a lot more but need this feature. ALL settings are as suggested (I am a geek). In short, I need it to generally counts steps AND to track to Google Maps and Google Fit my routing and other info as it is supposed to do. All other areas seem to work, though the Blood Pressure is never close.

Using the latest version of VeryFit app with a GTX12 watch on a Pixel 7 phone now running Android 15 (did exact same on Android 14). When using Exercise Outdoor Walking or Outdoor Cycling the app will only track for a short while which is usually a 1/3 of a mile to just over 1 mile. Then it will error out with the message VeryFit unexpectedly exite,...." When I use SET - they are set to = Ignore battery optimization IGNORED - Floating Window pernissions ENABLED - Power saving mode SETTINGS are App background usage ENABLED and UNRESTRICTED. Usually the only other app I am actively running is Amaon Music though the error occurs even with it not active.. When the error occurs the watch is still in exercise mode and steps still are being counted on the watch. I have tried with Intelligence exercise recognition only on ALL OFF - just WALKING and with Sport auto pause and Sport auto end both ON - OFF - and in all combinations. Of course, it usually stops sending data to Google Fir when this happens. I also had a T60 watch using GloryFit app (with same phone) and its tracking worked fine walking or biking. I much prefer the GTX12 AND VeryFir overall but need this feature to work. Please help.

so I am trying to get in touch with you all in reference to the watch which I just purchased from Amazon. It seems that I’m having issues connected my Withings scale to my watch and I have tried to follow all the directions that you have. How can I get in touch with you all to help me try to figure this out. Do you guys have a telephone number or anything because it’s very hard to reach you all. I would appreciate your help very much thank you and hope to hear from you very soon.

My watch is only recording 3/4 of my steps. Is there a way to adjust the stride perhaps? What's wrong? I am very disappointed as I have counted many times. Indoors the watch rarely counts anything I do.

my very fit watch has stopped charging all of a sudden don't know why can you help thanks philip

Sirs, My Veryfit App has come up with “Login expired” again! It gives the option of obtaining a code. After taking this option and watching a circle go round for about 30 seconds a message appears “Network not available”. This leaves only one other option and that is to go into the App as a new user. This results losing all my data history. I have done this once, but do not want to do it again. Please tell me what the fix is and how can I set a password for when the message of “Login expired” appears again. I do not even understand why you have this function built into your App, or what purpose it serves. You also need to fix this problem as a search of the internet reveals many Veryfit App users have this same problem. Until you respond I have no access to the App. Stephen Parker

The screen on my veryfitpro device has gone so dim that the only thing that shows up is the tiny red indicator when I charge it. I cannot read the step counter or anything else on the screen. It is model: ID 130HR. Please reach out to me as it is useless at present. Thank you.

hello, i purchased a veryfit watch about a month ago and the touchscreen has started to stop working. wondering what to do about it…

I need to modify my email and can’t. I put the wrong spelling of my email and when I try to modify or cancel account I have to get a code which is sent to the email which is wrong. How can I fix this issue.

Recently, my watch has been constantly disconnecting and not allowing my notifications or anything to come through. It's been a serious issue this last week. I've tried restarting my watch with hopes to reset it, tried restarting my phone with hopes to reset it, but it still continues to be an issue. What's the point of having it if it's consistently disconnected? Please give me other helpful information to get rid of this issue. If it cannot be resolved, I'll have to submit to buying a whole new watch that actually works. 🙄🙄

Cannot figure out how to apply for the lifetime warranty? How do apply. Thank you. Janet

I have two watches from very fit app and when I download app it connects to my other even if I change rooms maybe I should just sent it back because the watch won't connect it has the barcode on watch and I can't do nothing if I have the 2 watches could I connect to same app

My id207 kept disconnecting on me anytime I try to add a watch face in the market. I kept reporting on the very fit app for suggestions and tried what was recommended and still havent fixed them problem. Can I get the reason why it's been happening to me so I can fix it?

In the wellness management on the Home Screen. Development of sleep habits is not in English. And my settings are in English. Please help.

My ID 205L watch is no longer sending me notification of incoming calls

I have a VeryFitPro pro and it has a wrench with a -02 code. How do I fix this?

I re verified my email address, and now my Very Fit app is showing me the most updated sleep data to be March 7. Over the weekend I viewed up to March 17

Hi the app will not me on anymore I've tried everything

Hello…I cannot pair my phone. It keeps saying device was fine. Everything was working perfectly this morning, but not anymore. Please help.

I can't login to my very fit app and I've deleted it and re installed it

My veryfit app is not working. It will not connect. I have tried uninstalling it but still nothing.

The app has been working fine for like nearly a year but today it logged me out and now won’t let me log back in again, keeps saying there’s a network error and it won’t let me do a forget password either

After upgrading my phone to 5G Motorola Android my watch functions but it will not connect to the call function and when I go into the app and read the privacy agreement and I say I agree it will not accept that option and let me continue.

I purchased an ID208 BT smart watch on Amazon in Nov 2023. A couple of weeks ago, I forgot to charge the watch. Now it does not show correct time and it does not count step I tried to pair it in VeryFit app, it says the device cannot be found I like the watch. Please help -Yuying

my watch model idw19 just disconnected from very fit app ,i tried many times to connect ,no luck , my wife got a different watch fitcoudpro for model l20 she got no problems working perfect, waiting for an answer for very fit app

When I first got the watch it worked great. Now it's forcing me to upload all my data to a cloud and If I don't agree to its disclaimer it closes the app. No, thank you. I deleted the app.

I have had my watch for a year: model no. 2AHFT419, IDO ID207. I have a new android phone: OxygenOS 13.1 I have tried all things suggested to get my watch to pair, however, it will not. It paired to my old phone with no issues.

How do I delete my photo from the top of the veryfitpro app

I have had a Milosz IDW19 smart watch for about 6 months now. I liked it so much I bought one for my husband for Christmas. I have been trying to pair it to my Samsung A51 phone but have been unsuccessful. I have tried to unable and then enable Bluetooth but that didn’t work. My phone is on phone visibility. I am not sure what else to try. Hope you can help as this is a brand new phone. Alice Melanson

Hello I cannot get into my account I am stuck. Every time I try to put in a new password it won't take it. Every time I get a verification code it won't take it so i'm completely stuck. I need you to reset my account so I can get into it. Help

It won't let me log back into the all and I've tried multiple different things.

Exercise time not reflecting or updating in the veryfit app. So if i choose an exercise mode and do 20 minutes to an hour it doesnt show up in the app. out of the 60 minutes of exercise to get done for the day; for the last few days when i set the duration of and complete an exercise it shows as 0 minutes in the app. this issued seemed to have started about a week ago.

Your sleep data is good, but your graph is poorly designed. Can you darken the very fine vertical line which reads the times for the various catagories. Way too light!

This app will not open It worked only for several days. Please help

All of a sudden my veryfit watch will not connect to my phone. Have tried all suggestions and still not able to connect. Unfortunately I am just a little over 2 weeks past the time I can return it. What do I do now.

Unable to connect to Veryfit. Signed up says I don't exist.

gps is way off when. i do my measured runs, not even close to accurate. alexa is connected and listening to my prompts, but doesn't respond, just say's it doesn't understand or thinking for long time

The charger will not stay on the My very fit pro watch. Also the Watch face changed and I don't like it but I have no way of changing it back to the way it used to look.

My Very Fit Pro's display is very dim. How can I brighten it? One of the solutions said go to "bracelet brightness" but my app/device does not have that option.

I have a watch from Spade & Co. It use to work but now I cannot get the veryfit app to pair. I have turned blue tooth off and on and tried downloading app again and nothing! Can't get anything on watch now but the QR code to download ...done that../still nothing. In fact I can't even get the watch to shut off and restart.

I have an apple phone and I use a VeryFit watch.It was working very good. Until lately the app on the apple phone was not working. I checked in settings on my phone and I couldn’t pare the watch with the phone. And I couldn’t find VeryFit in Bluetooth. I phoned Apple they say I have to be able to turn on and off the watch. Could you please let me know how to do that. Thank you.

What have you done. I bought watch for time and lap counting for pool swimming…new update has removed the 25 metre distance setting for length of pool. Now watch is useless for length counting….there are only two lengths of pools…25 and 50 m. What are all these other useless numbers for? Watch is now useless and unless 25m reinstalled will return to Amazon with comments and seriously negative review.

The app keeps freezing now but the watch continously lost connection with my phone. Not having issues with any other electronics disconnecting. Should I just return the watch? It is essentially a paper weight at this point. Won't con ect to my phone to show correct time and the app will not open past the rate me screen, which at this point is very low.

My watch will not display sO2 readings. Message is "contact device to receive readings".

I cannot log in to veryfit with my email and password

So I entered the wrong email account(which I only have one, forgot to put the 42 on there) so now I can not verify my account with very fit....how do I change it?

I cannot read my messages on my smartwatch Health3. I get the message notification but the message will not open up. Unfortunately it is almost impossible to get assistance with this issue. Spade Co just keeps telling me to reset the watch and uninstall the VeryFit app and reinstall the app. Does anyone have any suggestions?

my veryfit app all of a sudden will not sync or connect to my phone via bluetooth and when i try to log into account it tells me my account doesn’t exist WTF?

my veryfit app all of a sudden will not sync or connect to my phone via bluetooth and when i try to log into account it tells me my account doesn’t exist WTF?

I accidentally added my email in wrong when signing up and now I can't change it because after I hit change email and acquire code it won't scroll down to hit yes so I can't fix my email and I can't cancel account because it sends code to wrong email address

Question: Is there a compatible app to replace VeryFit that would work with my ID207 Octandra Go Smart Watch?

I purchased the Octandra Go Smart Watch but cannot use it because It will not allow me to download the app. I can download any other app I want but cannot download the VeryFit app. Why?

After the latest update, the app stopped working completely. Uninstalled and reinstalled and now it won't even go past the first step on height, weight etc. App pop ups say "veryfit service working" and "veryfit is running" but it's not at all. What's going on!???

I bought the AITAFY smart watch in order to get notifications for texts and phone calls while in a different room then my phone. The watch is constantly disconnecting from the Bluetooth even when the phone is in my pocket. My phone does not disconnect from other Bluetooth devises. Is there away to keep it connected all the time? Thanks

I got this watch ID207 a week ago and it doesn't track activities properly. When I set it to track an outdoor walk it syncs it as outdoor hike. I can walk 2826 steps which should show that I have walked 2km or more but it only shows that I have walked 1.89km. I find that it is out by 1km or more. It does not track swimming properly either. When I have swam 20 pool lengths it only shows 16 pool lengths. How do I set the swimming up so it tracks properly? . There is no place to change your height or stride on the app or device after the device has been downloaded to the app. I have emailed the company these issues but they never respond and there is no phone number that you can call. There is supposed to be 24/7 customer service support so why isn't this company getting back to me when I have issues?

When I receive a call it states unknown for anyone who is listed in my contacts?