Philips Sound app not working? crashes or has problems?

Philips Sound Status

Published by DTS, Inc. on 2023-11-10

Stream audio wirelessly with your Philips TV, soundbars, and speakers. Whether
listening to music or watching the big game, never miss a moment with the ease
and flexibility of Philips Sound, powered by DTS(R) Play-Fi(R) .

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Common Philips Sound Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Philips Sound app on iOS and Android devices. Solve all Philips Sound app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Philips Sound iPhone Issues and Solutions

Philips Sound iOS app crashes, not working, errors
Philips Sound iOS app network issues
Philips Sound on iOS has black/white screen

Philips Sound Android App Issues and Solutions

Philips Sound has errors/crashing/not working
Philips Sound server network connectivity issues
Philips Sound has black screen

Philips Sound iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Philips Sound app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Philips Sound app crashes or not working on Iphone (iOS):

Close and restart the Philips Sound app on iPhone
Update Philips Sound app to the Latest Version for iOS
Uninstall and reinstall Philips Sound iPhone app
Update your iPhone to the latest iOS version

Fix Philips Sound on iPhone unable to connect to server/internet connection issues::

To resolve Philips Sound network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Philips Sound black/white screen (blank screen) on iPhone:

Follow the Philips Sound iOS app troubleshooting guide Here →

Philips Sound Android App Issues and Solutions

Fix Philips Sound not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Philips Sound app issues:

Force Stop the Philips Sound App
1. On android, goto "Settings" » click Philips Sound app. » click "Force Stop".

Update Philips Sound to the latest version on PlayStore

Clear Philips Sound App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Philips Sound app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Philips Sound.

Fix Philips Sound unable to contact server/ Philips Sound internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Philips Sound » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Philips Sound » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Philips Sound on android.

Solve Philips Sound black/white screens issue on Android:

Follow the Philips Sound android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at DTS, Inc., developers of Philips Sound.

100% Contact Match

Developer: Play-Fi

E-Mail: [email protected]

Website: Visit Philips Sound Website

About this app

With Philips Sound powered by DTS(R) Play-Fi(R), the music is always in sync, even on the TV, which enjoy a rich visual experience complete with artist details, song titles, and station and album art. PhilipsSound will also help set up your wireless sound bars and speakers, configuring your Spotify groups, and even displays your Apple AirPlay and Google Cast zones of audio on compatible products, so that you can manage what’s playing, regardless of who’s playing it. Whether listening to music or watching the big game, never miss a moment with the ease and flexibility of Philips Sound, powered by DTS(R) Play-Fi(R) . More than music, DTS Play-Fi's TV Multiroom feature wirelessly extends the TV experience throughout the home to compatible DTS Play-Fi products, so you can hear what’s playing no matter where you are. From tabletop speakers, to AVRs, to sound bars, to portable speakers, and now televisions, DTS(R) Play-Fi(R) works with everything. Breakthrough DTS(R) Play-Fi(R) technology powers simple, great-sounding whole-home wireless audio systems. Stream audio wirelessly with your Philips TV, soundbars, and speakers. Use the Philips Sound app to configure a TV Multiroom zone even when you’ve stepped away from the TV. Stream music and stations from all your favorite sources, such as Amazon Music, Deezer, Napster, Qobuz, Tidal, and more. Please also note that the Philips Sound app powered by DTS(R) Play-Fi(R) is companion software to audio products enabled with Play-Fi technology.