Contact H E B Debit Support

by Ashleyberger1

Very slow app, glitchy.

by Sofiayazmin

I signed up for this card online. I was asked to provide proof of identification. Between the time I was asked to provide the proof and the time that it took me to gather the proof to upload it, the system timed out and would not let me start the process over. I stopped trying and completely forgot about it. A few days later, my card showed up in the mail. Ok, so I go to activate it online… enter the card info and it says they need further details please call a 1800#. I called. A gentleman answered with a heavy accent and he kept asking me “the year the account was created”. I thought it was an odd question since this card was just rolled out this year. So I kept asking him which account he was referring to and he said he couldn’t answer that question. So he just kept asking me the year the account was created so I finally answered “2022”. He then said he was going to transfer me to someone who can help me continue getting my account set up and then the call dropped. I tried calling back and the number would not go through. HEB is an amazing company that makes a ridiculous amount of money. Y’all can do so much better than this. This was such a huge disappointment.

by Hlollipop

I was excited to get the H‑E‑B card because that’s where I do all my grocery shopping and prefer the H‑E‑B brand over the name brand items. I have had my card for about a week now and have not been able to use it. When I go to add funds by transferring from an outside debit card I get the same message every time. “The address information provided does not match your account.” Which I don’t understand that message because when adding card information it doesn’t ask for the address. The address on my account is the address that was provided with the proof of identity that I had to provide… which that was a hassle to. I answered all the questions correctly but somehow they couldn’t verify me so they required documentation. I submitted a message via the secure message board and that has not been helpful at all. I have the latest software update for my phone and the most recent update for the app so it’s not an issue with that.