Adobe Account Access app not working? crashes or has problems?

Adobe Account Access Status

Published by Adobe Inc. on 2023-03-08

Use Adobe Account Access to sign in with a tap. Each time you need to sign in to
your Adobe account, this app will receive a push notification.

I have a problem with Adobe Account Access

Are you having issues? Select the issue you are having below and provide feedback to Adobe Account Access.

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Most reported problems

Reported Issues: 2 Comments

By James Adams 2 years ago

How do I get to Adobe Pro DC to pay my payment? The check has been written, but I don't have a clue where to mail it or otherwise how to pay.

By James Adams 2 years ago

Cant pay my bill. Can you clarify where I go and how to pay? It's Adobe Pro DC.

Common dislikes about Adobe Account Access app

- Regularly locks up whatever other Adobe app you were trying to use

- Causes crashes, failures, and account lockouts

- Not ready for use and should be removed from the App Store

Have a Problem with Adobe Account Access? Report Issue

Common Adobe Account Access Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Adobe Account Access app on iOS and Android devices. Solve all Adobe Account Access app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Adobe Account Access iPhone Issues and Solutions

Adobe Account Access iOS app crashes, not working, errors
Adobe Account Access iOS app network issues
Adobe Account Access on iOS has black/white screen

Adobe Account Access Android App Issues and Solutions

Adobe Account Access has errors/crashing/not working
Adobe Account Access server network connectivity issues
Adobe Account Access has black screen

Adobe Account Access iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Adobe Account Access app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Adobe Account Access app crashes or not working on Iphone (iOS):

Close and restart the Adobe Account Access app on iPhone
Update Adobe Account Access app to the Latest Version for iOS
Uninstall and reinstall Adobe Account Access iPhone app
Update your iPhone to the latest iOS version

Fix Adobe Account Access on iPhone unable to connect to server/internet connection issues::

To resolve Adobe Account Access network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Adobe Account Access black/white screen (blank screen) on iPhone:

Follow the Adobe Account Access iOS app troubleshooting guide Here →

Adobe Account Access Android App Issues and Solutions

Fix Adobe Account Access not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Adobe Account Access app issues:

Force Stop the Adobe Account Access App
1. On android, goto "Settings" » click Adobe Account Access app. » click "Force Stop".

Update Adobe Account Access to the latest version on PlayStore

Clear Adobe Account Access App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Adobe Account Access app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Adobe Account Access.

Fix Adobe Account Access unable to contact server/ Adobe Account Access internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Adobe Account Access » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Adobe Account Access » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Adobe Account Access on android.

Solve Adobe Account Access black/white screens issue on Android:

Follow the Adobe Account Access android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Adobe Inc., developers of Adobe Account Access.

100% Contact Match

Developer: Adobe

E-Mail: [email protected]

Website: Visit Adobe Account Access Website

About this app

Each time you need to sign in to your Adobe account, AdobeAccountAccess will receive a push notification. Use Adobe Account Access to sign in with a tap. Approve it, and you're signed in! It's fast, convenient, and secure. The names and/or names of persons referred to in the sample artwork are fictional and not intended to refer to any actual persons.