Contact Ucon Support

by Mute1212

Had this running for maybe 3 days now. Device shows online in app. I activated the trial period. Made one angle change at the location I mounted it and now it doesn’t show live and says my 4g plan is expired. The quality was decent when it was working. Signal is good solar is good battery is full. Attempted the customer service feature and was redirected to try another customer service with no contact info. Other issues was it was not alerting me in notification with all setting set to do so both in app and on my iPhone. I even paid for the 30 day cycle storage. Did basic trouble shooting all lights showing good to go but still not even a live view. So what’s the point of this? Is the expectation to pay for every live view? Way disappointed if I could do negative stars I would. As a result of a failed device I took property damage from two loose animals came back on the property which was the point of this camera anyway. Does not pick up motion consistently I made several passes in view within 10 feet and nothing

by MCL3980

I purchased this trail camera to use during hunting season. The camera itself is well made and the pictures are high quality. Beyond that, the support is nonexistent. I have mine set up in northern Michigan and the signal seems fine, however it just stops randomly. Also, the SD card won’t recognize the “scandisk” card that I bought. I ended up paying for cloud storage. This is where I have my biggest issue. The cloud storage shows videos/photos one time then the next time it says “no video in cloud”. I try to link into the customer service, because there isn’t a phone number to call, and the link will not connect. Thankfully I only bought a 30 day block of cloud storage, which wasn’t too expensive ($1.99), but this has made a product which could be excellent mediocre at best.

by Jayjoelyn

I don’t like that you have to pay for 4g to be able to use this camera at all. It’s $20 a month per camera. My kindle uses 4g and there is no monthly fee to use it. At the purchase of this camera it should be included. The SD works fine, but it’s slow to download videos and you can not delete the videos individually. You have to delete them all together when you format the card or the camera will delete the oldest when it gets filled. This camera is not sensitive enough. I have it side by side with my other trail camera and this one with the same settings didn’t pick up a fox or my neighbors dog. I’m going to go with something else because the hassle and monthly fee to use 4g is not worth it.