TreatLife app not working? crashes or has problems?

TreatLife Status

Last Updated on 2023-07-05 by ShenZhen RuiMaiDe Technology Co., Ltd

I have a problem with TreatLife

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2 User reports:
App has problems

User reports 2

⚠️ Most reported problems ⚠️

Connection

50.0%

Something else

50.0%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of TreatLife Problems 🔥

- Inability to group devices together to control and adjust as a group

- Inability to rearrange device order in the app

- LED Strip Lights do not include white color option

- App is not intuitive and user-friendly

- Menu options at the bottom of the app are vague.

📋 2 Reported Issues:

Lori Duvernell-Preston 2023-10-25

My light switches are unresponsive through alexa. The app says my pergola and patio lights are unresponsive-- no more voice control. Thiw just happened today

Reid.byer@outlook.com 2022-07-14

All of my Treatlife lights no longer respond. The treatlife app shows they are connected as does google home but the do not respond other than through the switch itself

Showing 1-2 of 2 reported issues:

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Common TreatLife Problems & Solutions. Troubleshooting Guide

Table of Contents:

TreatLife iPhone Issues and Solutions

TreatLife iOS app crashes, not working, errors
TreatLife iOS app network issues
TreatLife on iOS has black/white screen

TreatLife Android App Issues and Solutions

TreatLife has errors/crashing/not working
TreatLife server network connectivity issues
TreatLife has black screen

⚠️ Troubleshoot | Fix Now in One Click

TreatLife iPhone Issues and Solutions

How to fix TreatLife app crashes or not working on Iphone (iOS):

Close and restart the TreatLife app on iPhone
Update TreatLife app to the Latest Version for iOS
Uninstall and reinstall TreatLife iPhone app
Update your iPhone to the latest iOS version

Fix TreatLife on iPhone unable to connect to server/internet connection issues::

To resolve TreatLife network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

TreatLife Android App Issues and Solutions

Fix TreatLife not working on Android, crashes, errors or is unresponsive:

Force Stop the TreatLife App
1. On android, goto Settings » TreatLife » click [Force Stop]

Update TreatLife to the latest version on PlayStore

Clear TreatLife App Cache and Data:
1. On android, goto Settings » Apps » TreatLife » Storage » click [Clear Data] option. This clears both data and cache.
2. restart TreatLife.

Fix TreatLife unable to contact server/ TreatLife internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click TreatLife » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto TreatLife » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch TreatLife