NH E-ZPass Reviews

by Hopper976

Not only does it take forever to load anything on NHEZPass but also I tried adding a new car and as soon as I put all the information in NHEZPass just closes out. I tried three times before writing this review. I downloaded NHEZPass hoping it would be better than using the website but both make it near impossible to get anything done.

by Jcurpow

On iPhone 12 NHEZPass crashes whenever I try to see past transactions or try to add funds or even add another card. There’s also no way of contacting ez pass app support. The contact support button in NHEZPass Store just brings you to the nh ez pass website. With all the taxes that get taken for the state, you’d think they would have developed an app with more finish to it. Hurts worse that they have been emailing over and over to tell people to try NHEZPass .

Good job - not.

by EthanW101

Not only does NHEZPass just plain not work, but the website doesn’t as well. Both are highly unresponsive and won’t register clicks/taps on buttons. And when trying to pay a toll it just states that “we were unable to process your request at this time” and has been terrible for a long time based on other reviews. Take NHEZPass off NHEZPass Store Apple. It’s a waste of bits.

by Kimm802

NHEZPass is an EPIC FAIL. Only gave it a one star rating because you can’t give it a ZERO star rating. It’s so painful to use. Trying to add multiple vehicles and the stupid app keeps closing in the middle of the data entry. What’s the fricken point of NHEZPass if it’s so crappy. Needs MAJOR fixes.

Have been an ezPass NH user for YEARS and with multiple cars. Never had a problem until trying to use NHEZPass. Back to the website for me.

by Hate_lothario

The vendor is really pulling a scam on the state of New Hampshire here, no doubt collecting concession revenue for managing E-Z Pass while not actually providing a usable app that one can even successfully log into using the identical credentials as the web site.

Do t waste your time trying to download re-download, you still won’t be able to log in bc they’re too lazy or indifferent to fix it.

by Kriskillam18

Big surprise, the same people who can’t manage to make a mobile version of a website work also can’t manage to make an iPhone app work. I have tried periodically over the years to even sign in to NHEZPass and it has never worked. Can’t even tell you how the rest of NHEZPass functions because I can’t even sign in.

by BigPawMa

Neither NHEZPass or the website work. Cannot log on, cannot view my account, cannot send an inquiry about why nothing works. Customer service is closed and they have a permanent message about the system incorrectly saying there are 20 people in the queue, all the time. Fix something please so customers can get information.

by D-HON

Trying to pay a bill that I’m shouldn’t even be responsible for. There is some glitch with E-ZPass recurring payment and because of their glitch I’m given notice to pay tolls plus processing fees. I tried paying online but that didn’t work. I had to call and speak to a rep in order to pay. Horrible experience.

by Annabananadana

IPhone. To pay a toll: entered my license plate #, & the next drop-down box for “Country” & the rest are broken. I can see 1/8” of white at the bottom of my screen pop-up as if it’s trying to work. The only other thing on that page that works is the calendar, but if you can’t fill out everything you cannot get to the next page. And why do you have to re-enter all your info every time you do anything? And what’s with the “double-tapping?” This whole app is messed up in my opinion. Don’t get me started in the “easy” pay in 7-days. Even the website has a lot of issues. This makes our state look bad.

by Caden Hert

After seeing all the bad reviews, I had a sliver of hope that maybe NHEZPass would work for me, but unfortunately that was not the case. After putting in my credentials the loading wheel would spin for a few seconds and then stop, and clicking the login button again doesnt fix anything. I wanted an alternative to the website as the EZ Pass NH website not only really clunky, it never remembers me (even when I check the box). How in the love of all things holy can a state endorsed service be so miserably awful. Its almost as if EZ-Pass is deliberately trying to be as user hostile as possible. Do better.

by Jlemieux

I just took me half of my day to pay a two dollar toll using these broken New Hampshire state services. The website doesn’t accept payments right now. The phone system does not allow you to pay a toll over the phone, which I learned at the end of a 34 caller queue.

NHEZPass is a hot dumpster fire full of pig lard and bird droppings. I was eventually able to pay the toll, but only after seven or eight attempts, and making sweet sweet love to the screen and the most delicate ways. Press the wrong spot and all heck breaks loose.

by Awfcjinokmcdvu

You put all the info in the form to add a vehicle and click submit and NHEZPass crashes. Tried that 3 times same result. Yes i can do this on the website, but what is the point of having an app if you can’t actually use it to add vehicles and match transponders etc? You charge us money to drive where we want to go, and have automated the toll operators out of a job…the least you could do is reinvest some of the proceeds into making your “service” more user friendly. Fix your app!

by BlackGuy From New England

NHEZPass looks pretty good but that’s about it. It is not functional AT ALL. You cannot do anything in NHEZPass except look at your account. If you try to edit ANYTHING, it immediately crashes. If you try to pay an invoice or simply add money to your account, it crashes. Seriously. This should never have made it to NHEZPass Store like this. Absolutely pathetic. Fix this quickly or pull it from NHEZPass store because it’s not any good to anyone!

by Problematic Payments

I spent way too long trying to update my payment method for automatic replenishment. When you log into the website, you cannot account your wallet information to update and when you go to NHEZPass , when you go to enter and save your new payment method, NHEZPass closes itself and does not save the changes. I abandoned the task and hopefully I won’t hit my threshold amount for a while.

by AllstarplayerGK

NHEZPass handles tax payers and public funded payments to the state for toll roads and is a complete disaster. Can never log in, I’m constantly being charged the automatic top-up funds into my account and then having my account/transponder suspended for “non payment” of invoices. Whoever the state of New Hampshire hired to handle the development of NHEZPass needs to be investigated for misappropriation of funds. The state is being robbed and causing problems for its tax payers by the developers of NHEZPass.

by Bon Donnham

Decide to download NHEZPass. I create an account and go through all the info and make a pin, make a password, answer three security questions, get to the last page and put in my credit card info. I hit the button to make a payment and it says this license plate already has an account! Grrrrr! So NHEZPass is only for new customers? Why didn’t it say that four pages ago? Terrible app.

by NHSteeler

I downloaded NHEZPass when I got a new transponder for my new card. Worked well for about a week and now won’t log in at all. Just a spinning thing for about 10 seconds and then nothing! You would think with the amount of property taxes, vehicle registration fees, tolls, and other things the state charges we could get a simple app that works! Bravo, NH! Bravo! 👎

by Adam-I2

Probably the worst application I’ve ever used on the Apple platform. As stated by others, changing any data on it is next to impossible, as every time you change fields, NHEZPass crashes and you need to login again. In addition, it doesn’t recognize your existing password and you can’tUse your fingerprint.

by Grandall95

As excited as I originally was for NHEZPass, it has fallen short of expectations. It crashes when you try to do just about anything on it. You can't edit any information or even make a payment without NHEZPass crashing. NHEZPass is useless beyond just viewing your account information. Honestly I expected better.

by PEGP11

I enter my userid and password, get the circle, then nothing! No message. Just the screen with the login button. When I press login again, it thinks I pressed the button to pay a fine. Then when I press the back button, it doesn’t go back.

I had trouble with the website but this is worse. I was hoping it would be better, but from the low star rating, I see I was wrong. THIS IS A TOTAL PIECE OF GARBAGE. I can’t believe they don’t get competent developers to fix this.

by Pubwvj

NH has the worst ezpass in the world. App is a total fail. Phone system is impossible. Even MA has a better system. Even the NH website is a total fail. The only way I could pay this $2 toll is via a mailed credit card or mailed check. I chose credit card as that will cost NH extra processing fees. They wasted my time for a $2 toll. NH must be losing money on this.

by Krig824

Can’t even login to NHEZPass . I put in the username/password and it just sits there forever with the spinning thing. I have yet to be able to log in.

by Ernie2222

Only gave a one star because that is the lowest it goes. I can’t get to any I’ve the screens without being kicked out. What a great system the state of New Hampshire has. All the money we provide them and this is the best they can do. I would rather no app then this. What a waste of time and space on my phone.

by Maczero108

Downloaded even with the 1 star rating. I guess I felt optimistic. I logged just fine and tried adding my new vehicle. App crashed while trying to add the plate type. I tried it twice before I deleted NHEZPass . NHEZPass is worthless if you can’t make simple account changes.

by Paige Rous

It has the possibility to be super great. However whenever you try to do anything it’ll crash on you. Looking at the balance is great but being able to add more to your balance is a no go. Please update this bug! It has so much potential.

by RDLinBow

Great idea and a great way to see balances, etc. Hopefully though they will sort out all the bugs, because NHEZPass keeps crashing whenever I try to save data or make a payment. Until then it’s more or less useless.

by Thisnicknameisridiculous

Sorry guys, but NHEZPass is a disaster. As other reviewers have noted, it is completely impossible to make updates to your account, add a vehicle, etc. because NHEZPass crashes every single time. It’s too bad, I really wanted to love NHEZPass but I can’t

by Kenoodle

As stated in another review, it’s just not finished. It looks nice, and you can see your info., but it crashes if you attempt to add a credit card, or do anything interactive. Might as well use the website.

by HP Bob

NHEZPass crashes the second you hit the “enter” button on any update that you’re attempting. They should pull it off of the store and re-release it when they have the bugs fixed.

by Jonesy8420

Downloaded NHEZPass and can’t log in. The loading symbol just continues to spin, stops, and sits at the log in screen. You can hit the log in button again but it just repeats the same cycle.

by Jspec603

If you only want to look at things and not make any updates, it’s great. Try to update anything , app crashes. Try to add a new CC, crash. Try to pay a balance, crash.

by Bbarton713

If you try to change your mailing address plan on spending time in Crashville. If you keep trying NHEZPass will punish you by not allowing you to login.

by 241067Steph24106

I logged in and went to pay my balance and NHEZPass closed out anytime I hit submit. Not worth trying to use it anymore.

by Skirk-celtics

Maybe the single worse app I have ever used. All it does is crash. Should never have been released. Do they not test their products? It's an embarrassment to the fine State of NH.

by V.I.Z.

If you get frustrated with the website don’t fret, NHEZPass is the same deal. NHEZPass was fine when they initially forced everyone to get a transponder but the months after it won’t even let me log in anymore so I’m back to the lovely website. You’d think with all the money the state makes off tolls a simple app would work.

by Juliaep

Echoing the other review on here. It’s aesthetically pleasing, but you can’t actually perform any actions without NHEZPass crashing. Wondering if it’ll get better with time. I think it just came out this week, and it’s surprisingly high in NHEZPass Store; maybe the server can’t handle because they didn’t anticipate such high traffic.

by Gregorvoss

Tried to update my email address through NHEZPass and it crashed it.

Weird menu design. Having one menu in bottom left (where no other app on earth does) is strange

by Kromdar

I was able to request a transponder but I cannot add a vehicle because NHEZPass crashes. That said, it’s arguably still better than the website on mobile.

by Mike987977654335689

I can now access on my iPhone. Last week it only worked on my iPad. My guess is that developers are working through the issues. I would normally use NHEZPass only for info. In the very rare circumstance that I made a change, the web site is good enough. Other users need those features on the apps. I expect the developers will fix it. This stuff can’t be that difficult once you recognize the issue.

by VTBirder

NHEZPass works ok, couldn’t add a vehicle because I couldn’t scroll. I was able to edit and change my old vehicle to my new one. Adding funds was easy. I was able to view my recent transactions.

by Nashfresh

A little slow but New Hampshire’s making progress, I used to live in MA and you can do a lot things in your phone or compute, now they have to work in the website of RMV. Thanks

by DJ_Sammy_D

Are these reviewers just salty cause they’re trying to manually pay something vs using auto replenish?

I logged in, see my history, see my balance, I moved on with my day

Auto replenish and set a $ amount to auto fill at, and never worry about paying the tolls or being late with payments

by Nicholas Bridle

Didn’t expect much. Was able to update my vehicle information, never crashed. Worked as expected.

by Nikt Niemand

Looks good. So far nothing to complain about! As a Safari browser user I’m thrilled for NHEZPass. Now I don’t have to go look for someone’s PC to see my account. Thank-you!

by Matsi2003

I was able to add money to my account without an issue. But it would be great if you could sign in with Face ID

by Frustrated May 20 2016

I had no issues with NHEZPass crashing . I am so happy E-Z pass has finally put out an app! So much easier