CVKey app not working? crashes or has problems?

CVKey Status

Last Updated on 2021-05-13 by CVKey Project, Inc.

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Common CVKey Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CVKey app on iOS and Android devices. Solve all CVKey app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CVKey iPhone Issues and Solutions

CVKey iOS app crashes, not working, errors
CVKey iOS app network issues
CVKey on iOS has black/white screen

CVKey Android App Issues and Solutions

CVKey has errors/crashing/not working
CVKey server network connectivity issues
CVKey has black screen

CVKey iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CVKey app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CVKey app crashes or not working on Iphone (iOS):

Close and restart the CVKey app on iPhone
Update CVKey app to the Latest Version for iOS
Uninstall and reinstall CVKey iPhone app
Update your iPhone to the latest iOS version

Fix CVKey on iPhone unable to connect to server/internet connection issues::

To resolve CVKey network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CVKey black/white screen (blank screen) on iPhone:

Follow the CVKey iOS app troubleshooting guide Here →

CVKey Android App Issues and Solutions

Fix CVKey not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CVKey app issues:

Force Stop the CVKey App
1. On android, goto "Settings" » click CVKey app. » click "Force Stop".

Update CVKey to the latest version on PlayStore

Clear CVKey App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CVKey app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CVKey.

Fix CVKey unable to contact server/ CVKey internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CVKey » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CVKey » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CVKey on android.

Solve CVKey black/white screens issue on Android:

Follow the CVKey android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at CVKey Project, Inc., developers of CVKey.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Safer Community Website

Privacy Policy: https://www.rokmetro.com/safer-community-privacy-policy-2

Developer: ROKMETRO, Inc.

About this app

We’re building a suite of privacy-first, open-source applications to deliver clear communication, informed health status, and responsible access to everyone. this app is currently live at numerous communities including universities, high schools, childcare, banks and offices. this app Project is on a mission to help communities responsibly reopen society. Stay in the know with the latest guidance on responsible behavior from your local health experts. Feel confident that the places you need to go are accessible to you and are following guidelines from public health officials. Only you can see your health status, and only you can apply changes to your status. With this app, anonymously check symptoms and receive clear guidance for you. Your health data is only on your phone. It’s never shared, never uploaded to a cloud.