Contact District Direct Support
Company Name: District of Columbia Government, Department of Human Services
About: District Direct (formerly District First) provides a convenient way for District
Residents to apply for and manage food, cash, and medical benefits available in
the District of Columbia. No more waiting in lines or on hold! District Direct
allows you to securely access your benefits anytime, anywhere.
District Direct Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit District Direct Website
Privacy Policy: https://dhcf.dc.gov/page/privacy-policy-district-direct
Developer: Washington, DC DHS
3 Most reported problems 😔💔
Need to fix some problem with the app !
by Arenita0522
I created an account and first I could log in, but when I tried to sign in back again it keep saying that there is not an account with my e-mail address. So, I created another account and when I tried to put the info that it ask you to put and still it keep saying the info I put is not right and I called the DHS and they told me the info I put was right that they don’t know what is not letting link my case to my account. So, they gave me another page that I can go and from that page I was able to link my account to my ebt-card . They send me a temporary password to my e-mail and I was able to have access to my case. But, then I went back to the app and sign in with my user name and new password and is still don’t letting me access through the dc access app only I’m able to access to my account through the dhs page on line .
They need to create a better app
by Ridoy_1234
I have been trying to get my insurance for my wife and myself for, almost 2 years.
Every time I call them, they always say I am under my parents and stuff.
I no longer with my parents since I am 26 and I can’t even verify my information in the app. Always say they can’t find my information.
Seriously how I am going to submit an application, if they can’t even verify me in the app. Tried putting my ssn, tried putting my Medicaid number, doesn’t work.
They don’t want to help you at all. Does the worker even know that they work for the people and they can loose their job for not helping needy people.
I wish it was easy to use. Even it’s hard to use, I wish there was a way you can directly contact technical service to resolve your issue in terms of verifying you in the app or not..
It seems like if you submitted the application but you never verified ..then they won’t received the application.
It’s crazy..I am just gathering documentation and recording whoever I talk on the phone. Just so that even I have to court, I can show them.
The platform needs to be in the 21st century (hard to navigate Not user friendly!)
by Slight Amateur
Bad enough reps take forever to process apps. This platform took over an hour for me to reset the password, very outdated technology! We need to have a better tech team as well as a modern platform. The tech team doesn’t get back to you, they are slow and you’re lucky if they resolve things. The whole platform is unnecessarily cumbersome DC would save money by changing this poor quality “App” please step it up. Tech is horrible and completely unresponsive when it comes to fixing bugs as well as turn around time when we are given time limits for applications.
Have a Problem with District Direct? Report Issue
Why should I report an Issue with District Direct?
- Pulling issues faced by users like you is a good way to draw attention of District Direct to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a District Direct customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using District Direct.
