Contact Connexx Smart Direct Support

Any time I switch between my iPad and iPhone or visa versa the app getting control comes up in Demo mode. This is a common complaint in App Store. No IOS update to blame either. I really like my Costco hearing aids, these are my third set over the last ten or twelve years. Just got these three days ago, they are great. The app should never have left beta test like it is. In addition to the above problem, the app allows individual volume control in demo mode but in actual operational mode they are joined together with a single control. Walk out of range of IOS device the when return App thinks they have been upgraded and insists that you go to settings and “forget this device then re-pair with the IOS device”. Work around is to just turn off and on Bluetooth, return to App and hit retry several times. This is a serious issue.

I’ve had my hearing aids for two months. Bought them from Costco. Hearings aids work fine in spite of this app. Three times now I’ve had to go back to Costco with problems. The app is initially in demo mode. Costco personnel paired my hearing aids to the app. Three weeks later it was back in demo mode. They blamed the Apple update so they repaired them for me. I tried before I went to Costco but had no luck. I didn’t know and didn’t fine in instructions to turn demo off at the bottom. So now the hearing aids were paired. But two days later they were back in demo mode and there was no Apple update to cause the problem. So I have to repair them if I can. Other problems I’ve encountered in the two months I’ve owned them include left hearing aid cutting in and out, problems with Bluetooth connectivity in my 2017 Cadillac, and people complaint they can’t hear me when I’m talking on the phone with the hearing aids connected to the phones speaker. I’m ready to give up and return the hearing aids to Costco under there 180 day policy. Someone needs to fix this app, most of the reviews are terrible. I wonder if Costco is reading these reviews.I can’t believe they’d let this continue. Fix the app please.

This is my third pair of Costco hearing aids, and my favorite. I’ve worn HAs for nearly 40 years and they just keep getting better. The sound and fit of these is very natural. The app, however, is sucky. It takes forever to open, it’s not well organized and provides limited functionality - I don’t have volume, base or treble adjustments for each aid independently. The system sounds don’t seem to be working properly as I do not get alerted to low battery AND have had batteries run out when the battery status still shows 1/3 in the app! If I have Auto Volume turned on in the app it tells me “your device volume is to high”... The manual is even worse than the app and provides very little info about the app. How do I use the Sound Exposure to my benefit? I also miss the locator functionality I had on my prior hearing aids (gps); please add that! In summary, I’m happy with the hearing aids but very unhappy with the interface to be able to use them fully. I’m hopeful you will work hard on the app to make it more intuitive to users, with more functionality.