Contact Connexx Smart Direct Support
Company Name: Sivantos Pte. Ltd.
About: The Connexx Smart Direct App gives you effortless hearing tailored to your
individual lifestyle. It does more than enable direct streaming, it also sends
information to your hearing aids for the best possible hearing while you are on
the move, ensuring your relaxation and safety whatever comes your way.
Connexx Smart Direct Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Connexx Smart Direct. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Connexx Smart Direct. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Sivantos Pte. Ltd.
Read 4 Customer Service Reviews 😭😔💔
I just bought an Iphone 15 and when i tried using the app it did a weird thing it changed my apple id email. I went to the apple store and they advised me to delete the app and reloade it because ig must have been corrupted during the switching over from the old phone, i had An XR Iphonr before and ut worked perfectly. I have not been able to reload it the app store does not have it and when i tried to load it through the internet i am advised that the app is not available in my region. My phone is registered for the Australia region?? What do i do to get the app on my new phone??
App Not Ready For Prime Time!
by Shady Brady Hat
Any time I switch between my iPad and iPhone or visa versa the app getting control comes up in Demo mode. This is a common complaint in App Store. No IOS update to blame either. I really like my Costco hearing aids, these are my third set over the last ten or twelve years. Just got these three days ago, they are great. The app should never have left beta test like it is.
In addition to the above problem, the app allows individual volume control in demo mode but in actual operational mode they are joined together with a single control.
Walk out of range of IOS device the when return App thinks they have been upgraded and insists that you go to settings and “forget this device then re-pair with the IOS device”. Work around is to just turn off and on Bluetooth, return to App and hit retry several times. This is a serious issue.
Terrible App
by Hankster2014
I’ve had my hearing aids for two months. Bought them from Costco. Hearings aids work fine in spite of this app. Three times now I’ve had to go back to Costco with problems. The app is initially in demo mode. Costco personnel paired my hearing aids to the app. Three weeks later it was back in demo mode. They blamed the Apple update so they repaired them for me. I tried before I went to Costco but had no luck. I didn’t know and didn’t fine in instructions to turn demo off at the bottom. So now the hearing aids were paired. But two days later they were back in demo mode and there was no Apple update to cause the problem. So I have to repair them if I can. Other problems I’ve encountered in the two months I’ve owned them include left hearing aid cutting in and out, problems with Bluetooth connectivity in my 2017 Cadillac, and people complaint they can’t hear me when I’m talking on the phone with the hearing aids connected to the phones speaker. I’m ready to give up and return the hearing aids to Costco under there 180 day policy. Someone needs to fix this app, most of the reviews are terrible. I wonder if Costco is reading these reviews.I can’t believe they’d let this continue. Fix the app please.
App is very disappointing
by K9howard
This is my third pair of Costco hearing aids, and my favorite. I’ve worn HAs for nearly 40 years and they just keep getting better. The sound and fit of these is very natural.
The app, however, is sucky. It takes forever to open, it’s not well organized and provides limited functionality - I don’t have volume, base or treble adjustments for each aid independently. The system sounds don’t seem to be working properly as I do not get alerted to low battery AND have had batteries run out when the battery status still shows 1/3 in the app! If I have Auto Volume turned on in the app it tells me “your device volume is to high”...
The manual is even worse than the app and provides very little info about the app. How do I use the Sound Exposure to my benefit? I also miss the locator functionality I had on my prior hearing aids (gps); please add that!
In summary, I’m happy with the hearing aids but very unhappy with the interface to be able to use them fully. I’m hopeful you will work hard on the app to make it more intuitive to users, with more functionality.
Have a Problem with Connexx Smart Direct? Report Issue
Why should I report an Issue with Connexx Smart Direct?
- Pulling issues faced by users like you is a good way to draw attention of Connexx Smart Direct to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Connexx Smart Direct customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Connexx Smart Direct.
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