K-Collect app not working? crashes or has problems?

K-Collect Status

Published by K-Collect

The first ever social media platform specifically designed for collecting K-Pop
merchandise! - Connect with K-Pop fans across the globe! Post about your
favourite groups/soloists/bands and discuss with other fans worldwide. - Share
your collections with like-minded people! Create your virtual collection on your
profile and share it with others.

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User reports:
No current problems

User reports 0

problems reported in the last 24 hours

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Most reported problems

Reported Issues: 4 Comments

By Bella 1 year ago

I can make it to the login page, but once I put my info in the screen is all white and says “Applicated error: a client-side exception has occurred”. I’m no sure what that means, maybe there are some updates being made but I don’t know why it doesn’t just say that instead.

By meg 2 years ago

i cant get past the sign up screen. ive put in my info like 5 times and it just loads and loads and loads and never takes me anywhere.

By Rachquel 2 years ago

So, when we i opened the app it said there was a internal error and then the app crashed, i uninstalled it and tried again but i couldnt sign in without it saying internal error

By Kaylee 2 years ago

Soo when i try and open the app it says there is theres a internal error and to try again, i shut off my phone, tried to re download the app but nothing is working, i cant sign into my account or even open it without it kicking me out

Common dislikes about K-Collect app

- Unable to mark off physical albums in collections

- No non-album photocards

- No indicator as to which albums are fully completed in the collections tab

- Loads slowly

- Home screen is just white

- Unable to find people to trade with

- Unable to find a list of everything needed

Have a Problem with K-Collect? Report Issue

Common K-Collect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot K-Collect app on iOS and Android devices. Solve all K-Collect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

K-Collect iPhone Issues and Solutions

K-Collect iOS app crashes, not working, errors
K-Collect iOS app network issues
K-Collect on iOS has black/white screen

K-Collect Android App Issues and Solutions

K-Collect has errors/crashing/not working
K-Collect server network connectivity issues
K-Collect has black screen

K-Collect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever K-Collect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix K-Collect app crashes or not working on Iphone (iOS):

Close and restart the K-Collect app on iPhone
Update K-Collect app to the Latest Version for iOS
Uninstall and reinstall K-Collect iPhone app
Update your iPhone to the latest iOS version

Fix K-Collect on iPhone unable to connect to server/internet connection issues::

To resolve K-Collect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix K-Collect black/white screen (blank screen) on iPhone:

Follow the K-Collect iOS app troubleshooting guide Here →

K-Collect Android App Issues and Solutions

Fix K-Collect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent K-Collect app issues:

Force Stop the K-Collect App
1. On android, goto "Settings" » click K-Collect app. » click "Force Stop".

Update K-Collect to the latest version on PlayStore

Clear K-Collect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "K-Collect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch K-Collect.

Fix K-Collect unable to contact server/ K-Collect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click K-Collect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got K-Collect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch K-Collect on android.

Solve K-Collect black/white screens issue on Android:

Follow the K-Collect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at K-Collect, developers of K-Collect.

20.51% Contact Match

Developer: OINNG Inc.

E-Mail: [email protected]

Website: Visit K-Collect Website

About this app

Create your virtual collection on your profile and share it with others. - Build your wishlists and keep track of what you have and need! Our collections tab ensures you are up to date with your favourite artists' releases as well as their merch drops. The first ever social media platform specifically designed for collecting K-Pop merchandise! With our extensive list of artists you'll never be short of new music to discover and love. Post about your favourite groups/soloists/bands and discuss with other fans worldwide. Your profile lets you be you with your bio, header, profile picture and even have the option to display your preferred pronouns.