Statistics app not working? crashes or has problems?

Statistics Status

Last Updated on 2024-12-30 by Anton Sarg

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Common Statistics Problems & Solutions. Troubleshooting Guide

Table of Contents:

Statistics iPhone Issues and Solutions

Statistics iOS app crashes, not working, errors
Statistics iOS app network issues
Statistics on iOS has black/white screen

Statistics Android App Issues and Solutions

Statistics has errors/crashing/not working
Statistics server network connectivity issues
Statistics has black screen

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Statistics iPhone Issues and Solutions

How to fix Statistics app crashes or not working on Iphone (iOS):

Close and restart the Statistics app on iPhone
Update Statistics app to the Latest Version for iOS
Uninstall and reinstall Statistics iPhone app
Update your iPhone to the latest iOS version

Fix Statistics on iPhone unable to connect to server/internet connection issues::

To resolve Statistics network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Statistics Android App Issues and Solutions

Fix Statistics not working on Android, crashes, errors or is unresponsive:

Force Stop the Statistics App
1. On android, goto Settings » Statistics » click [Force Stop]

Update Statistics to the latest version on PlayStore

Clear Statistics App Cache and Data:
1. On android, goto Settings » Apps » Statistics » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Statistics.

Fix Statistics unable to contact server/ Statistics internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Statistics » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Statistics » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Statistics

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