Company Name: Colgate-Palmolive Company
About: Go beyond the guesswork with Colgate Connect smart toothbrushes, including all
hum toothbrushes. The connected app technology combines with the Colgate smart
toothbrushes to guide you to brush better.
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My hum Smart Battery Toothbrush suddenly stopped working. I've changed the batteries, still not working. I bought it in September 2022. Any suggestions
My daughter's account is not accessible. Although I have previously accessed the kids hum app via my email, it says there is no account for it. My daughter has lost the history of her brushing achievements. I can not understand how this happened. It is literally the worst application failure imaginable. Incredibly, the app logs out the user, then will not allow account recovery. I need you to recover her account. I thought the app was great because it got my daughter to enjoy brushing more thoroughly, but it has caused her to refuse to brush at all. It doesn't make sense. Data and account protection are the basis of any programming task. My son's account is perfectly fine, but I am waiting for the other shoe to drop. You need to figure out how this happened and fix it.
My battery powered hum that I've only had for a few months suddenly has an issue. I brushed yesterday morning with no issue but when I went to brush last night the on button had completely popped out of the handle and It is attached only by the top portion.. No idea how this suddenly happened.
by Rosilili
I was so excited for it to tell me how well I’m brushing. It does track how well your brushing an area, but not that well. You could miss an entire tooth and it wouldn’t know because of how large the sections it tracks are. But my biggest problem is that it controls when you brush what area. It’s really hard for me to jump around to different areas instead of brushing in the same order I’ve brushed my entire life. Why do I have to brush the front top incisor teeth right after brushing only the front of my bottom molars? It doesn’t make since. Why not completely finish brushing the molars and then move on? I really, really hate that. I decided to brush as usual one day and it said only 1% of my teeth were brushed properly even though I brushed for an entire 2 1/2 minutes. It thought that because it can only track the area it shows you even if it’s pattern is nonsensical. Other than that, I love it. When you follow the irritating pattern, the app works well enough and I love being able to track my brushing habits. The reward points are also great because I can eventually get some free replacement heads. Over all, I think it’s a so-so app. It has some problems, but it also has some good features.
by KEKJFT
I purchased this particular product because of a tech review that said it doesn’t misjudge brushing accuracy, particularly on back teeth, as similar products do. I have had a very different experience. If I use guided brushing, it always tells me to “check your zone” when I brush my last molar in each side zone. If I followed the app, the back sides of my last molars would never get brushed. It also frequently misses that I’m brushing the front of my upper center teeth.
Additionally, it will briefly remind me to brush at a 45 degree angle in a zone or two, as if I have the correct angle at least 90% of the time, and then show abysmal results for the percent of brushing time the angle was correct. How am I supposed to correct it if the problem isn’t flagged while I’m brushing? The message I see most of the time is, “You’re doing great!”
Although I think brushing with the app is better than guessing, and it does ensure I spend enough time brushing each zone, the inaccuracies are truly irritating. If I’d known it would not be nearly as accurate as the review indicated, I would have shopped around more.
by 18yo
I absolutely love this humm toothbrush and app, after using the guided brushing feature for a week, I can already see a visible difference in my dental health (plaque on the inside part of teeth reduced + I’m spending recommended time brushing + reaching all the areas I otherwise would rush/miss) and points system is a great incentive to actually use the guided brushing even when a lil laziness creeps. In a couple months I can use those points to get new brush heads! And they’re less bulky and plastic that regular toothbrushes so I feel better about the environmental impact too. The small head of brush at first reminded me of a toddlers brush but works really well for me as I can reach all the hard to reach crevices in the back without discomfort, specially with TMJ lol
— BUT — I wish the guided brushing included ALL areas of the mouth eg the tongue or gums + was more intuitive eg if I clean one area and spit out I can’t resume back to it on my log, it assumes it’s “64%” clean even after I resume irl
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