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About: Go beyond the guesswork with Colgate Connect smart toothbrushes, including all
hum toothbrushes. The connected app technology combines with the Colgate smart
toothbrushes to guide you to brush better.



Colgate Connect Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Colgate-Palmolive Company



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E-Mail: teamc Click to view

Website: 🌍 Visit Colgate Connect Website

Privacy Policy: https://shop.colgate.com/app-privacy

Developer: Colgate-Palmolive Company








6 Most reported problems 😔💔

4.8 out of 5
David Hinman
2023-11-09

My hum Smart Battery Toothbrush suddenly stopped working. I've changed the batteries, still not working. I bought it in Septem... Show more

Pete Mcclelland
2022-07-14

My daughter's account is not accessible. Although I have previously accessed the kids hum app via my email, it says there is no ... Show more

Lisa Roberts
2022-05-26

My battery powered hum that I've only had for a few months suddenly has an issue. I brushed yesterday morning with no issue but ... Show more

It’s only okay.

2022-05-19

by Rosilili

I was so excited for it to tell me how well I’m brushing. It does track how well your brushing an area, but not that well. You could miss an entire tooth and it wouldn’t know because of how large the sections it tracks are. But my biggest problem is that it controls when you brush what area. It’s r... Show more

Game changer + a suggestion

2022-05-26

by 18yo

I absolutely love this humm toothbrush and app, after using the guided brushing feature for a week, I can already see a visible difference in my dental health (plaque on the inside part of teeth reduced + I’m spending recommended time brushing + reaching all the areas I otherwise would rush/miss) a... Show more

Game Changer!

2022-06-02

by Throughly Impressed

I absolutely love this toothbrush! I’ve been told by dentists for YEARS that I brush extremely well, but come to find out when I did my initial test brush, I was only getting 88% of my mouth!! After only a few days, I was FaceTiming my mom and she mentioned how white my teeth look. I love the guide... Show more


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  1. Pulling issues faced by users like you is a good way to draw attention of Colgate Connect to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Colgate Connect customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Colgate Connect.


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