Contact TAP LA Support
Company Name: Los Angeles County Metropolitan Transportation Authority
About: TAP is your ticket to ride transit in greater Los Angeles! It is accepted on 26
systems including LA Metro, providing a vast network of buses and trains.
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Make your travel safe and easy with touchless payment and card management.
TAP LA Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with TAP LA. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact TAP LA. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Read 3 Customer Service Reviews 😭😔💔
Fix the Connectivity Issues NOW!
by CrimsonEulogy92
This is an absolute nightmare to use. I am CONSTANTLY disappointed and frustrated by this program, as no matter where I am, no matter how connected I absolutely am to the internet, this blasted app refuses to connect and it refuses to let me even see bus times as a result. I used to use this app to get to work quite often, as it saved me having to pay for Lyft and whatnot, and I never had these sorts of issues until the app started going completely haywire about a month ago, but now it’s so unreliable and pathetic that I basically can’t use it anymore. My life is significantly more stressful and hard as a result. Don’t throw a canned response at me. Don’t PR me, Cubic. FIX THE ISSUE. STOP PLAYING AROUND. YOU’RE ACTIVELY RUINING MY LIFE WITH THIS.
Useless
by JPkncVali
The app doesn’t even work. It scans for fare boxes, but never succeeded in actually paying. I’ve tried about a dozen times now; it just doesn’t work.
Now, my money is trapped inside a virtual, NON-REFUNDABLE card. And the only way to pay my fares is to buy a new physical card and pay a fee to have the balance transferred.
Customer service is also useless, so don’t even waste your time.
Adding Fares will not load.
by Hashtagjulio
Whenever I try to add some fare to my tap card on my phone, it takes up to 2 minutes to load and then hit me with the “sorry, we cannot load your products.” This has been happening for months now. Would’ve thought metro would’ve fixed this issue, since they stupidly added fares back.
Have a Problem with TAP LA? Report Issue
Why should I report an Issue with TAP LA?
- Pulling issues faced by users like you is a good way to draw attention of TAP LA to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a TAP LA customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using TAP LA.
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